Wells Fargo Bank Hickory Flat Hwy, Canton

Wells Fargo Bank Reviews

• K

  Karen Georgia
  1

  I have been banking at this branch for eleven years, and all I can tell you is that if you need a banker who knows what they're doing, ask for LaSonya. I just called, and asked to speak with a banker about checking my account to see if a transaction had cleared, and he said he wasn't able to help. I told him another banker had done this for me, but he still refused to help. He said he would transfer me to someone who could help, and if I had any problem to call the number on the back of my card. What's the sense in calling a banker, and being on hold forever, only to talk to a rude person who refuses to help you! LaSonya goes out of her way to help everyone. She is one of the kindest people I have ever met. Also, I went through the drive-in one day, and before the teller would help me, she wanted to know my Social Security number, and other information before she could do anything. Like I said, I've been banking there for eleven years. They know my S.S. number, and other pertinent information. Why the change? Then to make matters worse, I was trying to place an order online, but my card was declined. It was the weekend, so I had to wait until Monday to contact a banker. He told me that they always put a hold on your account when there are too many withdrawals in one day. It's Christmas time, and like everyone else, especially now, people are purchasing many gifts online. Because I had to wait until the weekend was over, my gift didn't get there on time. At this point I am seriously thinking about changing banks. Wells Fargo doesn't seem to care about their customers like they used to.

  Response from the owner

  This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• T

  Tyler J. Thomas
  5

  Nice, friendly staff. They helped me and my wife set up our checking and savings accounts. Always willing to help anytime we stop in. Easy to access drive up ATM. Safe deposit boxes available to rent.

  Response from the owner

  We strive to provide a great customer experience and we’re happy to read about yours. Thanks for taking the time to share this with us, Tyler. -Nick, Wells Fargo HL Social

• M

  Mark Revill
  2

  They called me first. Due to the static on the phone line and the accent of the woman calling me I could make out it was this branch calling about a recent visit I made but that was about all. I tried returning the call, not sure who I was needing to talk to or why. I got hung up on once by their automated system. I called back three more times trying to find out why they called me and each time I was transferred to the main 800 number for Wells Fargo. They never even answered the phone. If you won't answer the phone how can you help your customers?

  Response from the owner

  Thanks for bringing this to our attention, Mark. I truly apologize for the inconvenience. To ensure your phone line concerns are reviewed by the appropriate teams, please email [email protected] and mention your review and Google username (no account numbers). I look forward to hearing from you. -AJ, Wells Fargo HL Social

• J

  Jason McLean
  1

  I went through the drive through at the Hickory Flat location yesterday, around 11:30 am because I have a disabled daughter. The teller at the window pretended like she had a crystal ball and tried to predict a possible issue with my account. I asked for further help and all she could advise is "Call the number on the back of your card" Two hours later, Francesca Reale from the Mansell location was able to finally able to assist me. I did call the number on the back of my card and I was transferred around and hung up on. Not one person in the three times that I called, was able to help. Since there was not an actual problem, yet. At the end of the day, I just needed my money and it's sad that I had to travel out of my community to find help.

• C

  Corey Lower
  1

  Telller at the drive through, she tried to “predict” a problem that wasn’t actually an issue. She took 3-4 hours of my day, trying to get a tax refund check back, that was deposited in the atm. Not one person at the bank or then toll free number could help, because there wasn’t an actual issue. I had to get my handicapped daughter out, her wheelchair and go to another branch, then waste 4 hours of my day, her day and my husbands day, trying to fix a situation that wasn’t an issue to begin with. It baffles me how she imposed herself onto me and then unable to help. She replied “just call the number on the back of your card” They were equally as useless!

• E

  Erica Prevallet
  5

  LaSonya went over and above to take care of my needs. She is a wonderful soul and so kind. Will definitely keep her and this branch in mind for my future banking needs!

  Response from the owner

  Hello, Erica. It’s wonderful to see that you had such a positive experience with LaSonya. Thank you for taking the time to share these kind words! -Shannon, Wells Fargo HL Social

• L

  LC Sloan
  1

  Went in to withdraw a few thousand dollars. The clerk says that they don't have large Bill's and proceeds to give me a pile of 20s and 50s! Not so surprising that they don't have an envelope large enough. So, she asked if I would like a bag. I accept and she pulls out a brown paper bag! lol Like it's a liquor store or maybe she's packed me a lunch for my first day of school! What kind of Mickey Mouse, unprofessional conduct is this? What a joke!

  Response from the owner

  Hi there. I'm sorry for any inconvenience this caused, and I'd like to look into your experience in detail. Please email me at [email protected] with your username, and be sure to mention your review on a Wells Fargo location (no account numbers). Thanks so much for your feedback. -Cory, Wells Fargo HL Social

• E

  Emmanuel
  5

  This was the most pleasant experience ive ever had at any wells Fargo. I was helped to the fullest extent. Sonya helped me with everything I needed!

• M

  Mark Mobarry
  5

  Love the staff especially Emily. She always has a smile on her face and is quite pleasant to look at.

• K

  Ken Milner
  1

  Overly friendly but most conmen are. If you only need a place to hold your money until you need it. This is the place! Do not expect any actual customer service.