Wells Fargo Bank 13th Ave E, West Fargo

Wells Fargo Bank Reviews

• B

  Bre DeCoteau
  1

  Soooo Lazy and all they have to say is write an email about it.... I've been calling them for 2 hours nonstop and still no answer. Plus the told me I can't cash my check there unless its direct deposit so they put a hold on it... they stamped it so I can't cash it anywhere else. They are just wasting people time and stealing money. I will be going through with a LawSuit

  Response from the owner

  Hi, Bre. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• d

  diego rivera
  5

  Best teller service i’ve ever had . Even waiting to be helped they offer the best customer service.

  Response from the owner

  Thank you for taking the time to leave a review about your experience at this branch. We appreciate you choosing Wells Fargo for your financial needs. Have a great rest of your day! -Shaun, Wells Fargo HL Social

• A

  Alex Sheehan
  1

  This branch literally doesn't care about any customer; any other branch in town would serve you better if you're a WF account holder. Made a sizeable deposit, they made ZERO available on deposit. Don't believe what the staff tells you, they aren't required to put anything on hold by federal regulation, they do so because they think you're lying and the check's gonna bounce. The regulation is in place to stop banks from holding deposits indefinitely, and that's it. The staff has been indifferent every time I go there as well, and they made me feel like some kinda criminal today when all I was doing was depositing money. Real talk, if you have a decent amount of assets, bank literally anywhere else. Don't waste your time with these clowns.

  Response from the owner

  I’m disappointed to learn about your visit, and I hope you'll allow me to address what happened. Please tell me more about your experience in an email to [email protected]. Be sure to include your full name, phone number, Google username, and address (no account numbers). I apologize for the experience and look forward to discussing it further. -Jessica, Wells Fargo HL Social

• M

  Mike Hall
  5

  I recently had some account questions that could not be resolved over the phone or online. Had to make an appointment to get time with a banker (because of Covid). At the appointment, I was able to get all the help that I needed. Even had a follow-up call a few days after the appointment to make sure that everything was properly handled. You don't expect to get that level of service from a large, national bank chain. I've had an account with Wells for about 25 years and plan to be with them for many more. They do a very professional job.

  Response from the owner

  I’m truly happy to read about your experience with us, Mike! We appreciate the feedback. Thanks for choosing Wells Fargo. -Nick, Wells Fargo HL Social

• y

  ya digg
  5

  Recently opened a checking account at this location and was helped by the banker. She answered all of my questions and gave me a lot of tips I didn’t know about. She also called me a few days later to make sure I received my debit card. Very happy with my overall service.

  Response from the owner

  We strive to provide a great customer experience and we’re happy to read about yours. Thanks for taking the time to share this with us. -AJ, Wells Fargo HL Social

• A

  Arien Thompson
  1

  It sure would be nice if you could actually call the bank. I don't bank with them because of their fraud from a few years back and how my wife has been treated by them but for some reason after 10 years shes still with them. Would love just to know if i can deposit money into her account so she doesn't have to break quarantine to go in, but nope. Cant have a phone line that's not answering 40 unrelated questions and then be told I have to wait 15 minutes to talk to someone in another state probably.

  Response from the owner

  I'm truly sorry to see this, Arien. Let me look into what happened and do my best to assist. Without sharing account numbers, please confirm your full name, phone number, and address in an email to [email protected]. Be sure to mention your Google username in your email. Thanks in advance. -Liz, Wells Fargo HL Social

• H

  Heather Mitchell
  4

  The staff are always pleasant and very helpful. Everyone from the bank tellers to the management are very polite. Office is clean. Service is most often in a timely manner. Seating is avail be if you have to wait for any reason. Weekend hours are convenient.

• P

  Pierce Foss
  1

  It's too bad that I had given this place 5 stars before. But even though I had talked to bankers face to face and communicating with Wells Fargo regularly they never once brought up my accruing interest on a student loan I took from them a few years ago. They related today that they sent paperwork every three months but I never received this information. I planned to just pay the loan off and that was an hour long process on the phone to discover that they hide your interest rate on your online account. I accumulated nearly 50% interest on this loan that I was completely unaware about. Even in the event that I were to have paid it off online, it still would have had leftover interest I could not see because they do not display it. I will be switching banks soon.

• C

  Celestine Holguin
  1

  Spoke to the manager over the phone trying to ask whether Wellsfargo does notaries. I called for a client that was recently turned away from another location because the banker didn’t know how or what to do. It seemed to me that the banker who I also spoke to didn’t understand or was unsure if the client had to have an account with Wellsfargo. Based on that information, I called that location twice and received no answer so I went forth and asked simply, this location, if they notarized for non account users of Wellsfargo. The manager went on a full blown explanation for why she wouldn’t or couldn’t give me an answer simply because I was asking for a client who spoke very little English. I wasn’t asking for information about a client which I could understand but a simple question about the company which she obviously had no knowledge of and gave me a bogus answer for her not having a clue about whether they are able to notarize or not. I was extremely annoyed with her tone that was belittling and insinuated that she knew more than I did about the topic when just the same day Gate City Bank natorized my clients form with no questions asked. I, myself, bank with Wellsfargo and have never experienced horrible customer service from a Wellsfargo employee before until now.

  Response from the owner

  Thank you for bringing this to our attention, Celestine. I want to make sure this is reviewed and addressed. Please send an email to [email protected] with your full name, Google username, phone number, and address (no account numbers). Be sure to mention this review in your email. Thanks. -Liz, Wells Fargo HL Social

• l

  lance holder
  1

  13th ave Wells Fargo off of 25th st! Took over a half hour to deposit my check! Completely unacceptable! I don’t care about excuses you need more workers to accommodate the customers

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Shaun, Wells Fargo HL Social