Wells Fargo Bank Platt Ave, West Hills

Wells Fargo Bank Reviews

• M

  Micah Reed
  1

  Set an online appointment last week, they called me the day of to cancel...fine. Reschedule for today, show up and they don't even know who I am nor have any bankers on staff today to help with my basic need (set up trust account). You are one of the worlds biggest banks and you don't have a banker on staff?

  Response from the owner

  I'm sorry to read your review, Micah, and I'd like to learn more about your experience with this branch. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address along with your Google username. Be sure to mention you posted a review on a Wells Fargo location as well. I assure you I’ll do my best to address your concerns. Thank you. -Nick, Wells Fargo HL Social

• D

  Daniel Goodnic
  1

  When are you going to fix the ATMs? For months I have to insert my checks multiple times in order to get them to read. I don’t have this problem at any other Wells Fargo and yet I have this problem at all three of the ATMs here

  Response from the owner

  There's a known issue with the ATM at this location, Daniel, and I apologize for the inconvenience. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll make sure your concerns are addressed. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• J

  Jeffrey Shaffer
  3

  It would be nice if this location was open for more than 3 hours from 9-12 on Saturday…Nearest other open valley location is 30 minutes away

  Response from the owner

  Thanks for bringing this to our attention, Jeffrey. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• J

  Jeremy Katz
  3

  I expected more after so many years as a client here. Maybe just catched the cashier on a bad day. They are usually very nice here.

  Response from the owner

  I’d like to know what makes you say this, Jeremy. At your convenience, send an email to [email protected] with some additional details about your experience (no account numbers), and I’ll do my best to ensure your concerns are addressed. Please include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• M

  Markus Toffe
  5

  From simple to complex banking needs everyone there treats you like you are the only one in the store. This is my "go to" Wells Fargo, the staff is always amazing. Seems like they are always getting new people or transfers which never bothers me because whoever they are they treat you like you are the most important customer in the store. I have met the manager a few times, ranging from banking issues to thanking him for an incredible staff. If you need a bank and a branch, this is the place to be. I know a lot of people have their issues with Wells Fargo and I have too, but working with this branch makes them all go away.

• Y

  Yanni Brikman
  1

  poor service, not like ither wells fargo branches, very rude unpoiite,, specifically the lady gourd at the door, treating us like she is mad about us coming to the bank on saturday... Aweful experience will never come back to this branch again

  Response from the owner

  Thanks so much for your feedback, Yanni. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• K

  Kimberly Hannah
  5

  Thank you management Marina and team Juan for taking the extra effort today. Very pleasant yet professional branch. Good area... highly recommend!

  Response from the owner

  Thanks for taking the time to leave a review, Kimberly. I've forwarded your review to the leadership at this branch. -Casey, Wells Fargo HL Social

• H

  Hazar Bagh
  2

  Always busy not enough Tellers, always have to wait for about 18-30 minits, it’s never in and out

  Response from the owner

  I'm sorry you weren't assisted in a timely manner at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Jessica, Wells Fargo HL Social

• F

  Fredrick Burnstein
  5

  Adam and Marina are the absolute best managers at the branch - they will always take care of their customers by going above and beyond.

• D

  Diana Staudinger
  5

  Thank You Edwin Gonzalez - Great Customer Service.

  Response from the owner

  It’s wonderful to see that you’ve had such a positive experience at this location, Diana. We appreciate the feedback, and it's been forwarded to the appropriate teams. Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social