Wells Fargo Bank Blue Mound Rd, Fort Worth

Wells Fargo Bank Reviews

• C

  Carlos Sanchez
  1

  absolutely the worse customer service from bankers! I’ve been waiting 2 weeks to open up my business account!!

  Response from the owner

  I appreciate you bringing this to our attention, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Nick, Wells Fargo HL Social

• A

  Anna-Maria Briones
  5

  We went in to open my daughter's first checking/, savings account. Cristina was amazing! She fixed a few problems and showed my daughter how to use a check registry and the WF app. She was polite and fun to be with. Great experience, thank you!

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Anna-Maria. It’s wonderful to see that you’ve had such a positive experience with Cristina. Thank you for choosing Wells Fargo. -Shannon, Wells Fargo HL Social

• Q

  Q Holmes
  1

  Worst drive thru experience I’ve had with Wells Fargo. Been a member for 8 years and this young lady on Blue Mound road made me wanna close all my accounts with Wells Fargo. That’s what I get for going to a different brance

  Response from the owner

  I'm very sorry to learn about your experience, and I want to make sure your concerns are addressed. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• A

  Ana Tavares
  1

  So I called this exactly location to ask for help about my account. Because even though I went there and tried to deposit my check and get my money available today. The NOT very well trained or polite teller couldn’t do it right, she looked as she didn’t know what she was doing. After I left the bank to check my account and see if the money was there, my account was negative and for $.75 there was gonna be an $35 overdraft. So I don’t know what is going on with this location. This is ridiculous, y’all need to train your people. People don’t always have time to be wasted like that. Sometimes we need the money the same day.

  Response from the owner

  Thanks for your feedback on this location, Ana. I'm very sorry we didn't meet your expectations this time, and I'd like to look into what happened. Please tell me more about your visit in an email to [email protected], and be sure to mention your review and Google username (no account numbers). I look forward to the chance to assist. -Shannon, Wells Fargo HL Social

• T

  The NormaIKid (TheNormaIKid)
  5

  These guys are awesome. Could not be friendlier or more helpful. Emanuel and Alex and all the tellers are amazing. If every branch treated their clients as this one does Wells Fargo might actually salvage their reputation. Thank you!!!

• L

  Linda Watson
  1

  This branch has gone to pot!!! Uneducated bankers and never answer the phone or return calls. I have used WF for years and I have had enough. Taking my business elsewhere.

  Response from the owner

  Hello, Linda. I’m truly sorry about the customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

• P

  Phil_2045
  5

  It's a bank. Nice people and there's no pressure to sign up for stuff you don't want to. To another review, most all banks will charge you to cash a check if you don't have an account there.

• P

  Paul Callender
  1

  Horrible experience, blonde hair lady is terrible

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us. I’d like to learn more about your visit and concerns. Please email [email protected] mentioning your review and your Google username so I can keep an eye out for your message (no account numbers). Thanks in advance. -Shaun, Wells Fargo HL Social

• C

  Castanedamotorz 1
  1

  Been a customer for over 20 yrs, the customer service today was bad, they had 4 tellers and only one working with a big line of people, all the manager could say was she will be right with you!! I guess I won't be going back to that Branch!

  Response from the owner

  I'm sorry you weren't assisted in a timely manner at this location, Ellis. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• P

  Poetic Rythm
  1

  Wait time is EXTREMELY too long. I understand certain measures have to be taken due to COVID but to wait in line for 30 minutes to simply cash a check is ridiculous!!!

  Response from the owner

  Thanks for bringing this to our attention. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social