Wells Fargo Bank E High St, Carlisle

Wells Fargo Bank Reviews

• S

  Sybil Myers
  1

  Came on a Saturday morning (my only day off). Called the number listed on the door, gave all the information, and was told a banker was coming to the door to help us. A banker did, right then, and said we didn't have an appointment (after we'd gone through the entire process on the phone) and would not let us in to help us. There were no other customers in there being helped and when we went through the drive through the banker was talking to the teller. I've never been treated so poorly at bank. It is difficult to find people who want to work anymore. Other banks are open and still have decent customer service. I've banked with them since they were First Union (over 30 years). Must be time to find a new option.

  Response from the owner

  I'm sorry you were upset after visiting this branch. If you'd like to discuss your experience with a specialist, please share some more details along with your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username so I can keep an eye out for your message (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• B

  Bawdy Betty
  1

  There was a young man who sits at the front desk as soon as you walk in the doors who I had an appointment with a bit later. Even though he told me his schedule was busy, which I could tell he was lying over the phone, I arrived an hour early and found him sitting at his empty desk doing absolutely nothing but looking at his cell phone. It was a flat out lie when he said he was busy and delayed my need to see a Wells Fargo rep. I found this man to be of below average intelligence and incredibly lazy. He then took my personal information and trembling with glee, (yes, you read that right) said he was going to submit it to harm me financially. Sleazy, CREEPY! and unprofessional. This bank has a legacy or corruption, racism, cover ups and even punishing their own whistleblowers. Google: Wells Fargo corrupt or Wells Fargo Dirty Money Netflix

  Response from the owner

  I appreciate you bringing this to our attention, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• S

  Shane bream
  4

  They have great customer service but a down fall is they don't like to open on time

  Response from the owner

  I'm very pleased to hear you've received great customer service at this location, Shane. It concerns me that this branch is not open on time however, and I hope you'll accept my apology. To ensure I can forward your concerns appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much for your feedback. -Nick, Wells Fargo HL Social

• j

  jim mur
  1

  ABYSMAL! Their system has been compromised before, they’ve leaked “accidentally” thousands of their clients personal information, which wasnt even a malicious act it was an accident. They transferred our house payment to another bank entirely. I made a payment on a personal loan early, but wells fargo doesnt recognize early payments, and i ended up getting a double payment later. I paid off my loan, 10 days ago and was just told by a branch manager that i have to call one of their 1 800 numbers to close it out!! So if i didnt enquire would they have billed me later? I’ve been on hold now for 27 minutes to close the account i paid off 10 days ago Dont go to this horribly run dis-organization

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social

• H

  Heather Shover
  1

  Absolutely horrible service all around. Save time and stress by just not banking at ANY wells fargo. I called to freeze my card that I had lost and it could have been anywhere. They informed me that even though I added my card to my husbands account they could not freeze it because I should have been informed to create my own online banking profile and there was nothing they could do. Except let my card be lost and in wrong hands. Andrew is the worst employee there. He had no remorse what so ever and treated me like a burden and a waste of time. Will be notifying the BBB because they shouldnt be in business. I guess the news reports speak for themselves.

• D

  Deborah Brenizer
  3

  I went to wells fargo bank about 7 years ago. They were good to me. I do think they cater to the rich. You can't get a wells fargo credit card unless your credit is 750. I believe they should cater to the middle class. This is the people coming to the bank . They would mot help me with auto loan and credit card. I went to other banks to establish my credit.

• M

  M E Farris Major
  1

  The Carlisle branch is HORRIBLE!!!!! We have been banking with W.F. for 20 + years, but after leaving Chester County, and moving here. This is unacceptable. We have left them. We are still doing some business in Chester County, never here again. UNPROFESSIONAL !!! THEY DO NOT CARE ABOUT THE THEIR CUSTOMERS..

• A

  Anthony Castillo
  2

  Incredibly slow with no remorse for being slow. As a store manager, I do not have time to stand around. The manager even had his employee count ANOTHER PERSONS money so I had to wait even longer!

• M

  Marat Astafyev
  4

  A good bank! Very friendly stuff ! Love the atm. Only issue , wish I can take more then 300$ from atm.

• D

  David Weidman
  1

  Lost a good chunk of money because the people at this branch didn't want to help out a customer with a atm debit card.