Wells Fargo Bank US, St. Augustine

Wells Fargo Bank Reviews

• V

  Vince Gunter
  1

  My wife and I needed to open a joint account as we just got married. I tried calling the branch for 2 days to see if I needed to make an appointment for Saturday and never got anyone on the phone. We went in on Saturday morning right after the bank opened. The gentleman told us that we needed to make an appointment by phone and he was booked for the day. He asked who I assumed was his manager if she could help and she told us somewhat rudely that we needed to go online and create an account they didn't have time today. I guess she was to busy to get our business. We went in online to create an account, went through the waiting process, once we were approved we still didn't get an account number but we had an account open. Mind you we have about $10,000 that we needed to deposit from wedding gifts and payment from our business. I was able to make some mobile deposits last night and this morning I wake up to find out our account has been assigned for closure because of fraud suspicions. After spending an hour on the phone this morning the fraud department told me they flagged my own signature for possible forgery. Now, I am taking our joint money and my wife's business account to southstate bank where I've had an account for over 10 years. All of this could have been avoided and my time not wasted if someone wanted to take 5-10 minutes at this branch to help us open an account. Wells Fargo sucks.

  Response from the owner

  Hi, Vince. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• S

  Stauggie Chick
  5

  I absolutely love the customer service in this bank! They treat you like family!!! They are open on Saturdays till 2 which really helps when your busy during the week. I recommend Wells Fargo!!! Follow me on Instagram @St_AuggieChick

  Response from the owner

  Good morning. We strive to provide a great customer experience and we’re happy to read about yours. Thanks for taking the time to share this with us. -Shannon, Wells Fargo HL Social

• A

  Arthur Sweeney
  1

  They don’t give out temp cards, the actual card takes 7+ business days to get their if you create a new account. I walked in today today and was told sorry Apple Pay is the only way to access your account besides withdrawing the large sum . I wanted grocery food so I obviously played the game, but I will actually be looking into changing batches after my experience with this branch today.

  Response from the owner

  Thanks so much for your feedback, Arthur. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• p

  pr ts
  5

  We had several issues with our credit cards , and with the 800 # . We stopped by , without an appointment. Ran into Branch Manger Michelle. Not only did she " fix " handle our concerns ( in a short time ) she was answering phones , directing personal . Thank You ! Michelle.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us. It’s wonderful to see that you’ve had such a positive experience with Michelle. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• E

  Elisabeth Seaton
  5

  Drive through went very fast. The inside tellers are open again for regular banking, and appointments are available for other banking services. Always the tellers and managers are polite, helpful and professional. I like this location very much

  Response from the owner

  It’s wonderful to see that you’ve had such a positive experience at this location. Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social

• B

  Betty Me
  5

  This is the bank I go to. Most teller know my name and they're very very friendly. Sometimes (usually paydays) a little more waiting, but not to bad. They were also very helpful when I needed papers for a home loan for another bank. They helped me so much even without any benefit for them. They're truly a good team and I am a happy customer. Thanks for all the help!

• P

  Paula English
  2

  Walked in at 2:11pm and left at 2:28pm for a 15 second transaction. Only two tellers plus one on the drive thru window. I looked around and saw many other bank employees just hanging out with each other. Staffing way off balance considering there was a long line of customers. What prompted me to write review was waiting in line for 17 minutes and after i thanked teller she had no response for me. No thank you back. Totally unacceptable!

  Response from the owner

  Hi, Paula. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your wait time and customer service concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• g

  george stewart
  5

  Excellent service, very fast and efficient. Very clean and well maintained. Two ATM's for added convenience. Very well lite at night. Feels very safe & in a good location.

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, George. We appreciate your feedback. -AJ, Wells Fargo HL Social

• T

  Tomas Garcia
  1

  Extremely very bad customer service. This bank is going from bad to worse, today there was a line of 14 people with only two teller to help out. The commercial line was not working so I was told to make line on the regular side... behinds the 14 people already waiting. I saw 4 people leave because the extreme long wait without no response from the tellers or anyone in-charge. Like I said before, it’s going from bad to worse, they are always understaffed and seem not to care about there customers. (May-2-2019) 11:00 am

• M

  Mike S
  1

  Bank elsewhere. The tellers are nice but Wells Fargo has a fee for everything.