Wells Fargo Bank N New York Ave, Alamogordo

Wells Fargo Bank Reviews

• C

  Celeste D
  1

  The Alamogordo location is fine. It’s the company as a whole that’s an issue. I’ve never had so many issues with a bank before it’s ridiculous. Had issues with fraud charges to my account two times. First time they said “well sorry nothing we can do, try and contact the merchant” the merchant was a fake obviously or it wouldn’t have been a fraudulent charge. Second time they actually got my money back, but had to send me a new card. These people sent me a new card in the mail, that they had already turned off for fraud charges before I even got the card in the mail. So now I can’t pay my bills like I need to and I have to wait who knows how long for another card that they hopefully actually did right this time. Will never recommend this bank to anyone. and I will be closing my account and they will be losing a customer. Would give zero stars if I could.

  Response from the owner

  Thank you for your detailed review, Celeste. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• K

  Kevin Wasson
  1

  My girlfriend has been trying to get her house refinanced and it has been the worst experience. They lose paperwork that we have sent them multiple times, and after two weeks of not hearing from them my girlfriend called them only for them to tell her that she has to spend another $600 on top of the $700 it already costs to start the process. They have been completely unprofessional and I regret ever having to do business with them.

  Response from the owner

  Thanks for bringing your girlfriend's experience to our attention, and I'm sorry this is happening. If you'd like a specialist to review this matter, please share some more details along with your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username so I can keep an eye out for your message (no account numbers). I forward to discussing this further. -Nick, Wells Fargo HL Social

• S

  ServiceDog Shadows
  2

  It's always a great deal of inconvenience to go to this bank. Long wait times in the drive through same if you need to see a teller inside cause most times they only have 1-2 tellers. You have to make an appointment if you need to do anything else with your account other than deposits or withdrawals.

  Response from the owner

  Thanks for bringing this to our attention. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• N

  Nate
  1

  They won't accept deposits into families account. What bank doesn't want money? I dropped them once I found out they had hidden charges. I could see the charges on the app but couldn't see it on the computer. Their answer for it was "if you can't see it, you won't question it."

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Casey, Wells Fargo HL Social

• M

  Michael M
  1

  Wells Fargo should be out of business for what they did in the past, but today when someone clearly stole my identity and opened an account with them. They tell me they can't do anything.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• C

  Ca Records
  5

  I Love this bank, I have been with Wells Fargo for many years! Wells Fargo has always been there for me, and my businesses. Secondly, this branch location is by far the best. Service is exceptional, from the minute you walk in your are greeted and treated like a member of the bank. a person not just a dollar sign. Chris, Morgan, Donovan, Yerika, Shandy, Donald, Sammy Jo, Samantha and your newest manager, who is sharp, by the way, your servers were down, and he came up with a solution to assist the customer, until the issue was resolved. Thank you for being there for me all these years Wells Fargo and this friendly , caring staff in Alamogordo, NM.

  Response from the owner

  Good morning. I truly appreciate you taking the time to share these kind words with us. It’s wonderful to see that you’ve had such a positive experience with the team members at this location. Have a great day! -Shannon, Wells Fargo HL Social

• A

  Adam B
  1

  I love their ATMs, but it's never a pleasant experience when you have to go inside and deal with a person."I don't know what that is" is NOT a valid response to a request from a customer. So you're not knowledgeable AND you're terrible at customer service? You'd think with all the fees they charge that they could afford to hire better people.

  Response from the owner

  I’m sorry the service at this location isn’t what you expect from us, Adam. Let me look into this for you. Without sharing account numbers, please provide your full name, Google username, phone number, and address to [email protected]. Be sure to also mention you posted a review on a Wells Fargo location. Thanks. -Liz, Wells Fargo HL Social

• M

  MQ4 one seventy eight
  1

  Long waits for scheduled appointment. Nobody greets you or let’s you know what’s going on.

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll make sure your concerns are addressed. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• D

  D Cosmos
  5

  Wonderful staff, always taken care of with pleasant attitudes & efficient service. We look forward seeing youngman Chris. He has always been kind and helpful. Such a professional in his job & appearance. You don't find many like him. Great job Chris!

  Response from the owner

  It’s wonderful to see that you’ve had such positive experiences with Chris. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• C

  Cheryl McCabe
  5

  Joseph, a bank representative with the Alamogordo Branch, handled my requests and transactions in an efficient and courteous manner.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Cheryl. It’s wonderful to see that you’ve had such a positive experience working with Joseph at this location. -Nick, Wells Fargo HL Social