Wells Fargo Bank W Thunderbird Blvd, Sun City

Wells Fargo Bank Reviews

• T

  Tina Snyder
  2

  After a long holiday weekend, I had to rush after work to pay rent. Went to use the drive-thru teller which was Closed!?!! Once inside, the bank teller tells me that it's because they are short staffed. I get that, but why eliminate the convenience of the drive thru?!?! Customer service is obviously not their main goal!!! 🙄

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Nick, Wells Fargo HL Social

• D

  Dave Leppanen
  1

  Can't make an appointment to update my parents' account information. When my father passed Wells Fargo locked my fathers' account even though it is a JOINT ACCOUNT. Mother doesn't have an online account. Called to schedule an appointment. Can't schedule an appointment unless you have an online account or use the app. Call at 0910 to try talk to a banker. All lines busy. Thanks Wells Fargo making my life more difficult. You customer service sucks.

  Response from the owner

  I'm truly sorry for your loss, Dave. Your review caught my attention, and I will have the appropriate team assist you with this matter. If you could mention your review and Google username in an email to [email protected], I'll forward this matter for review as soon as I receive it (no account numbers). I apologize for the experience and look forward to discussing this further. -Nick, Wells Fargo HL Social

• D

  DurpyVision LLC
  1

  Beware of this location!!! Not a wells fargo member. Took a friend who needed to cash a check. Decided to use their ATM instead of my own bank's. Expected to get charged a little extra but I pulled $200 out of my account, says there's a $3.50 service fee. No problem. Receipt says charged $203.50. Look over my bank statement and there is a $203.50 charge and at the exact same time, down to the very second, there is a second charge of $83.50. Let my bank know this is a fraudulent charge and that there is no way possible I could have pulled out 2 atm withdrawals at the EXACT SAME TIME for different amounts. They said because "my card was present during the transaction there is nothing they can do" meanwhile wells fargo denies any responsibility. So, cost me $287 to pull $200 out from this crook's atm. It's likely got some third party chip reader stuck on their atm and wells fargo just let's it slide. He'll it's probably one of their employees who's stealing your money. Don't trust anyone in this building.

  Response from the owner

  Your post concerns me, and I’d like to have your experience reviewed in detail. At your convenience, send an email to [email protected] with your full name, phone number, address, and some additional details about what took place (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you very much for your time. -Casey, Wells Fargo HL Social

• m

  mark presley
  5

  Nice bank friendly staff and not open on Saturday .

  Response from the owner

  Hi, Mark. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• K

  Kathy Callahan
  5

  Just a quick stop for ATM.

  Response from the owner

  Hi, Kathy. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social

• A

  Apex Husky
  5

  They quickly processed a cash withdrawal from my checking account.

  Response from the owner

  I'm glad you got the help you needed. Thanks for taking the time to leave a review. -Casey, Wells Fargo HL Social

• R

  Ron Gray
  5

  I just had an extremely positive transaction with a teller named Caroline. I wish every transaction I had was like that one. She was so welcoming and friendly yet authentic and genuine at the same time.

  Response from the owner

  We strive to provide a great customer experience and we’re happy to read about yours. Thanks for taking the time to share this with us, Ron. -AJ, Wells Fargo HL Social

• R

  Radiator Dash
  1

  The Head manager of this location just drain my whole account.. 4pm

  Response from the owner

  I'm very sorry to see this, and I'd like to learn more about your experience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• K

  Kathleen Funicelli
  2

  Only reason for 2 stars is because every other person that has helped me has been AMAZING and the location it self is very nice. But for the this certain employee, 1 star. Every time I go in and I see Ciera I believe that is her name, she is the rudest person. No smile, no welcoming or genuine hello or goodbye, VERY RUDE AND MISERABLE. She comes off as very cold and annoyed. Only reason I recognize her is because of her very strong bronzer look and white eyeliner. She needs to learn better customer service and to not sit there and roll her eyes.

  Response from the owner

  Hi, Kitty. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can look into what happened, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to addressing your concerns. -AJ, Wells Fargo HL Social

• j

  jesse g
  2

  Love that the lines are very short but the teller i had today came off so short or mad. Elizabeth miller was her name. Could use some customer relations classes or just not have her up front. Update...she must of read this review, smh..