Wells Fargo Bank Almeda Genoa Rd, Houston

Wells Fargo Bank Reviews

• M

  Monica Fowler
  1

  STAY AWAY FROM THIS BRANCH!! Sat in the drive thru for 10 MINUTES, asked if there was a problem, was told by the rude employee who clearly didn't want to be there that I just had to wait my turn, even though 2 cars in other lanes who arrived after I did had already come and gone. Finally just went inside to get my ID and card back, was told I would have to wait in a long line if I wanted to speak to the manager. Uh, no thanks, you've already wasted too much of my time. Will never return here!!

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• T

  TANIA RODRIGUEZ
  1

  This bank has been short staff for the longest, there is always only one teller inside the branch and the wait time is ridiculous and has truly bad customer service. I have been forced to come inside the branch after trying to use the my mobile app, ATM and drive through because it has limited services that you can use. This branch is the nearest to me but corporate definitely needs some new management to help keep the customers happy because this bad service can’t go on any longer. I am definitely in the process of considering switching banks and taking my business elsewhere.

  Response from the owner

  I'm truly sorry to hear about your experiences at this location and would like to know more about your visit. Your concerns are important and we appreciate your feedback. To get started, mention your review and Google username in an email to [email protected] (no account numbers). Be sure to include your full name, phone number, and address as well. Thank you. -Nick, Wells Fargo HL Social

• E

  Erik Montoya
  4

  Opened up a checking and savings account here because of a promo. I showed up just before closing time and the lasy that attended me stayed well past that time to help me and she was very pleasant. I have never had any issues with the drive thru, the ATM does get backed up sometimes, usually because people are ignorant and don't know how to follow instructions.

  Response from the owner

  We strive to provide a great customer experience and we’re happy to read about yours. Thanks for taking the time to share this with us, Erik. -AJ, Wells Fargo HL Social

• A

  Alejandra Granados
  1

  This has been the worst experience I have had at a Wells Fargo Bank. My husband and I were in the process of completing a HELOC Loan and needed to step in the office to just sign closing documents. There was an error on the banks side and we had to go back in twice to complete these forms. That was not the big issue. The issue was that the branch manager, Rosalinda was the rudest and most unprofessional representative I have ever talked to. The second time we had to go in to sign a form, she tried blaming us for a mistake on THEIR side and suggested that we could just cancel the whole loan if we didn't want to go in to sign the form (which wasn't the issue). Wells Fargo, you really need to provide training to your managers on how they should deal with their clients. I cannot believe a manager would talk like that to someone that is a very loyal customer.

• C

  Carmen Canales
  1

  Tony is the Manager at this branch and is very unprofessional and disrespectful towards his customer. How did he even get to this position, with little personal and or customer service skills? Not only was he disrespectful, but insulting. The worst experience there! I will reach out to the corporate office.

  Response from the owner

  Thanks so much for your feedback, Carmen. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• D

  Derrick R.
  1

  The drive thru lines NEVER move. When you get to the window after waiting over an hour in the line, they're either texting or joking with each other as if you don't have anywhere to be other than a bank line. No apologies for the long wait or anything. Horrible customer service.

  Response from the owner

  Hi, Derrick. Your review caught my attention, and I will have the appropriate team look into the drive-thru and wait time concerns you mentioned. If you could please share your full name, phone number, and address in an email to [email protected], I'll forward this matter for review as soon as I receive it (no account numbers). Be sure to mention your review and Google username as well. I apologize for the experience and look forward to discussing this further. -Nick, Wells Fargo HL Social

• A

  Anthony Prosper
  1

  Bad customer service ever received from a bank. Atleast 8 people in-line waiting to be served by 1 teller and they atleast 15 minutes with 1 individual. Someone please do something about this !

  Response from the owner

  I'm sorry you weren't assisted in a timely manner at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• H

  Hugo Rodriguez
  1

  Normally when I go into this branch the staff is very friendly and helpful. However, I would give zero stars if possible during my last visit. I was assisted by their "Assistant Branch Manager" Ms. Thomas (if you can even call it assisted) One of the worst/awkward situations ever. My wallet was stolen this morning. I had proactively alerted Wells Fargo and cancelled my credit and debit card. However, I still needed to enter a local branch to obtain a temporary debit card. As soon as I sat down I was asked to provide some form of identification. (Keep in mind my wallet was stolen) I'm all for following protocol, so naturally I was asked to provide what the DPS had sent me via email since I did the replacement process online. I didn't take but two minutes to access this content via my phone when Ms. Thomas proceeded to have a full fledged conversation with her cable provider to have EPSN added to her monthly subscription. You would think that once I indicated that I had my documentation ready to go she would put her cable provider on hold..... WRONG. She kept on with it while assisting me throughout the entire process. Terrible service. It took every once out of me to not blatantly say, "You think this is the appropriate time to be doing this?" If for whatever reason you have business in this branch, do yourself a favor and avoid this individual.

• M

  Melody Lacy
  1

  Drive through/bank is horrible!! Blame it on the first of the month, however my services had nothing to do with money orders, cashier checks, etc. And it still took them 10 -15minutes for a deposit. Watching them work, they have no sense of urgency.

  Response from the owner

  Thanks for your feedback on this location, Melody. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social

• L

  Lisa Guajardo
  1

  This one is the worst. If I could give 0 stars. They take forever and then when you finally get to the window you still have to wait, mess up the money, give you other business receipts and now with the hours change because of the covid it's ridiculous. Having that many employees dealing with accounts is an issue because it's all the time. We have stuff to do and we want to go home just as much as y'all do. Glad I don't have wells Fargo

  Response from the owner

  I'm disappointed to learn about the customer service you received at this location, and I hope you'll accept my sincere apology. Please tell me more about your experience in an email to [email protected]. Be sure to include your full name, Google username, phone number, and address (no account numbers). I will make sure your feedback is reviewed by a specialist. Thank you. -Jessica, Wells Fargo HL Social