Wells Fargo Bank Jackson St, Richmond

Wells Fargo Bank Reviews

• U

  Umm Abdallah
  1

  The Indian guy at your branch is incompetent, unprofessional and clueless about his job. Bad customer service and one could tell he didn’t want to be there. His service was awful. However the Latina ladies at that branch are kind, welcoming and professional. I never had a negative experience with them!

  Response from the owner

  Thanks so much for your feedback. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• T

  Tim Torlincasi
  1

  These people are terrible. They seem to always be condescending and rude. I love wells fargo but this branch is the worst ever.

  Response from the owner

  I’m sorry to see this, Tim. I’d like to look into your experience at this location. Please send an email to [email protected] with some more details, including your Google username (no account numbers). Be sure to mention you posted this review in your email. Thanks. -Liz, Wells Fargo HL Social

• M

  Mike Curtis
  1

  Why is this locations in store tellers on lunch all at the same time, at NOON????? When everyone else who can come into the bank is out running their lunch hour errands? I even called and asked if their lobby was open to customers. A real live, local bank employee said yes but never said except at noon. Not the bank customer service was built on.

  Response from the owner

  Thanks so much for your feedback, Mike. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• H

  Haider Al Azzawi
  1

  Went to get some cash. The lady came to me from the office to tell me we dont have a teller. She came to me right away when I entered the branch so she was not busy but working as a teller maybe degrading to her! I wish I can give them 0 star

  Response from the owner

  Thanks for your feedback on this location, Haider. I'm very sorry we didn't meet your expectations this time, and I'd like to look into what happened. Please tell me more about your visit in an email to [email protected], and be sure to mention your review and Google username (no account numbers). I look forward to the chance to assist. -Janet, Wells Fargo HL Social

• j

  jessica castillo
  1

  Worst customer service from a lady that's always in the drive threw. I never come on these reviews but her customer service was ridiculous. Next time I rather do that extra 5min drive where I know I will actually get good customer service.

  Response from the owner

  Hi there, Jessica. I’m very sorry the customer service you received at this branch was so disappointing. Please email me at [email protected] with your Google username and more details about your visit (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well. I appreciate your feedback and look forward to discussing this further. Thank you. -Shannon, Wells Fargo HL Social

• N

  Nichole
  5

  Excellent service! Friendly staff! Always clean! Always willling to help even when they can’t they are willing to call other banks to see if they can help us!

• B

  Bettye Newberry
  5

  The best drive thru tellers. 5 stars. No hassle very polite & friendly.

• S

  Syed Raza-Rizvi
  1

  Worse branch ive ever been to.

  Response from the owner

  I'm sorry you haven't received the customer service you expect of us, Syed, and I want to make sure your feedback is forwarded appropriately. Please email me at [email protected] with more details about your experience as well as your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -Jessica, Wells Fargo HL Social

• S

  Sara Rodriguez
  5

  Elizabeth Sanchez best help ever great great service