Wells Fargo Bank Hawthorne Blvd, Hawthorne

Wells Fargo Bank Reviews

• T

  Tracy Ndiyob
  1

  I was told over the phone that even though bank statements only generate once a month, I could go into a branch and get a current statement which I need for my mortgage loan. I explained that to the teller and she said she could not get me a statement but she could print out my recent account history (something that I could’ve done myself online at home). Fine. I told her to print my recent transactions for my savings and was given a recent transactions for my checking. Not at all what I needed. On top of that I waited for over an hour and cannot go back in because the bank is closed. This is horrible customer service. Not a happy customer at all.

  Response from the owner

  Thank you for your detailed review, Tracy. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• N

  Nunie Baby
  1

  If you’re in a rush don’t come here. Saturday the line is down the street. They only allow 6 ppl at a time inside. WITH ONLY 2 TELLERS WORKING.

  Response from the owner

  Thanks for bringing this to our attention. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• R

  Rosario Gonzalez
  1

  The lines every day are very long and one or two people on the window I don’t like this bank location they aren’t friendly

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• G

  Gladys Garcia
  1

  Worst location not enough tellers, security doesn’t keep the distance with customers, long wait very bad service

  Response from the owner

  Thanks for bringing this to our attention, Gladys. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• J

  Joe Carter
  1

  Place has 2 tellers and lines out the door. Lets use our brains and have more than 2 people working. Literally never seen a bank mismanage there whole business. Looks like you asked a 3rd grader to organize it

  Response from the owner

  I'm truly sorry you feel this way, Joe. I'd appreciate the chance to address your concerns and change your impression of us. Feel free to send us email at [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Jessica, Wells Fargo HL Social

• J

  Jonathan Salazar
  2

  Today spent over one hour waiting here only 2 windows open so 😢

  Response from the owner

  Thanks so much for your feedback, Jonathan. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• R

  Rachel “Rachel”
  5

  They do a good job social distancing. Only let in a few customers at a time. Keep doors wide open to air out. Very friendly, polite & effective. There is a customer service representative making sure that every customers needs are met approaching everyone in line and ensuring that only the ones that really need to go inside do. It saves everyone time.

  Response from the owner

  Thank you for taking the time to share this detailed feedback. We appreciate you choosing Wells Fargo. -Shaun, Wells Fargo HL Social

• P

  Peter Williams
  5

  Alexandra, Marlin and the crew are the best !

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Peter. We appreciate your feedback! -Nick, Wells Fargo HL Social

• L

  Lee Ferrer
  4

  I got a very pleasant service when I came in to deposit a rental check for a WFB Account. The teller, Ms. Griselda was very professional. She was fast, accurate and friendly too. In any business, specially in these trying times and competitiveness, these traits are so welcome! They brighten your days!

  Response from the owner

  Thanks for your feedback, Lee. Our goal is to put the customer first, and I appreciate your kind words about this branch. Have a great rest of your day. -Nick, Wells Fargo HL Social

• L

  Lorenzo Gaeta
  1

  Horrible tellers. Just came in to exchange $8 dollars into bills on 4-22-21 at 3:30. The girl made me put in the change in rolls. When completed she began giving me attitude. She grabbed 4 quarters from the rolls and places it with her change. Then she starts counting in front of me and says that I have $7. I asked her about the $1 dollar and she asks "what dollar, this is all the change u gave me" as her co worker who was with her sitting down laughs right next to her. The problem isn't the money, the problem is the principle. If wells fargo employees steal $1 from customers then they must steal thousands if not millions from the rest of their customers. It's best that wells fargo changes their training in order to prevent another scandal

  Response from the owner

  Hello, Lorenzo. I'm concerned about your experience at this branch and want to have it reviewed by the appropriate team. Please email [email protected] with your Google username and mention your review on a Wells Fargo location. Thank you for bringing this to my attention. -Janet, Wells Fargo HL Social