Wells Fargo Bank W Main St, Durham

Wells Fargo Bank Reviews

• M

  Melissa Eggleston
  1

  Terrible experience. Been there 3 times to replace a debit card. Still not working. They have given me directions or information that was wrong multiple times. I didn't choose to bank here. I'm dealing with my mom's finances after she had a stroke. Horrible experience. Avoid this branch and bank (2 useless phone calls with them also.) - Update, still not resolved two weeks later!

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• J

  Joshua Terrell
  2

  I was in line with 2 people ahead of me for 18 minutes and this was at 900 am when i got in line. The drive thru line is always wrapped around the building which tells me they are super slow at all times. People working were nice but the service is just entirely too slow. i was here in line with 2 cars ahead of me for over 25 minutes. No other wells fargo i have been to in durham or roxboro nc are this slow

  Response from the owner

  Hello, Joshua. I'm very sorry about the line at this location, as I know how frustrating a long wait can be. To ensure I can forward your feedback to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• D

  Deborah Brown
  5

  Very friendly and helpful staff and manager. I go at least once a week and have been impressed with the service.

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Deborah. We appreciate your feedback. -AJ, Wells Fargo HL Social

• J

  Janet L
  5

  Everyone at this branch is incredible. The service is the best! The team at this branch always makes me feel at home everytime I come in. They are not only helpful, attentive but also so patient and kind!

• K

  Kasper Kubica
  5

  My favorite WF branch, bankers here are friendly and knowledgeable. Only problem is that the WF bureaucracy often prevents them from acting alone without calling another department, and that this area is a dead zone (as of writing this review) for almost every major cell carrier.

• J

  Josy “Josy” Lira
  5

  Valeria and Star have great customer service skills. I'm always greeted with a great smile. Please give this two young ladies a bonus.

• G

  Goldie Art
  1

  Don’t like Wells Fargo at all...they did not notify me when some bug was coming out of my account.. and not they r taken forever to give me my damn money I’m about to move another company

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• J

  Jessica Dixon
  1

  The lady at the window EVERY Friday (according to her) is beyond rude. She couldn’t complete a simple task that the other tellers do EVERY week. Worst customer service ever.

• N

  Nikki White
  3

  The service is good once you wait through the line. The biggest complaint about this location is the amount of trash that is always in the parking lot and on the sidewalks.

• M

  Miss Shane’qua
  1

  ALWAYS A LINE& incredibly incompetent tellers. your best bet would be to bypass this raggedy ran Wells Fargo.