Wells Fargo Bank Red Banks Rd, Greenville

Wells Fargo Bank Reviews

• M

  Michael Kavanaugh
  1

  Waited 15 minutes for a banker to speak with and she rudely went and assisted someone who just walked up and sat down. She never looked at me or asked me if I needed assistance. She just completely ignored me. Not one to make a big scene, I'll just bring my business elsewhere.

  Response from the owner

  This is not the customer experience we strive for, Michael, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Casey, Wells Fargo HL Social

• W

  Webb Warren
  1

  The atm just got replaced months ago and here it is jamming on my money for no apparent reason. Absolutely ridiculous

  Response from the owner

  Thanks for taking the time to share this with us. I’m sorry for any frustration this experience caused. I've forwarded your ATM feedback to the appropriate teams. Please feel free to email [email protected] with your Google username and details of any additional concerns (no account numbers). -Nick, Wells Fargo HL Social

• J

  Jackie Leonard
  1

  The local staff can only offer little phone assistance. They insist you visit the bank lobby or call 800. Unless you have an appointment bank business wait can be long. Email follow up is poor. Most business is referred out to 800 number. Much staff turnover so new person usually has to get assistance which takes extra time. I get less direct help locally at Wells Fargo than any other bank and I'm told I'm VIP customer. Unreal. Service csn be very time consuming .

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us, Jackie . To ensure I can forward your concerns to the appropriate team, please mention your review and username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Janet, Wells Fargo HL Social

• M

  Mr. Home G
  5

  I have been banking here for years. They are very helpful. Teller staff is top notch. I feel like my money is protected at this bank from fraud. Being a former banker, I know the stress a teller has on them to prevent fraud. They are bombarded with odd situations when it comes to money. If they are a little cautious about your check, be patient and polite. You will always get what is rightfully yours. The bank and the teller need to feel comfortable with the transaction. They have to cross a lot of t's and dot a lot of i's.

  Response from the owner

  I’m happy to hear you feel this way. Thanks so much for the thoughtful feedback. -Janet, Wells Fargo HL Social

• J

  John Winstead
  3

  It's an ok bank if you can get helped in a timely manner. Usually at this location timely is not in their manner. I have sat in the drive through for up to fifteen minutes at times. Like right now I've been waiting for almost ten minutes and it's only a little past 4:00 I seriously don't understand why it takes so long to get waited on here. Clearly they're not understaffed because they have plenty of people standing around doing nothing.

  Response from the owner

  I’m sorry about the long wait, John. Please email us at [email protected] with your full name, username, phone number, and address (no account numbers). Mention your review on a Wells Fargo location, and I’ll make sure your concerns are forwarded appropriately. Thank you for your feedback. ~Cory, Wells Fargo HL Social

• S

  Second Chance
  1

  Not sure what is going on at this location as its going down hill. Been banking here for 5+ years. Then today all of a sudden they wont cash a check i had. Ill be closing my accounts and getting with a new bank.

  Response from the owner

  I'm sorry to learn about your experience at this branch location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Shannon, Wells Fargo HL Social

• D

  Danny Smith
  4

  Long waits?? Go at a different time. I have no problems.. Great service.

  Response from the owner

  I’m happy to hear you feel this way. Thanks so much for the feedback, Danny. -Nick, Wells Fargo HL Social

• S

  Sea Jewel
  5

  Very busy. Very helpful. Very professional. Associates were seen interacting pleasantly. The waiting line moved adequately. My needs were covered well.

  Response from the owner

  Thank you for the positive feedback. Have a nice day! -Shannon, Wells Fargo HL Social

• M

  M Black
  5

  I won't speak for the bank as a whole, but this branch is filled with extremely helpful, friendly staff who are happy to assist. The wait isn't terrible even on busy days. It's the only branch in town that I go to.

• T

  Tobin Lenard
  5

  Brittany was so helpful. I hope to deal with her again. I have my new favorite teller. Your lucky to have her WF.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Tobin. It’s wonderful to see that you’ve had such a positive experience with Brittany. -AJ, Wells Fargo HL Social