Wells Fargo Bank N Lyndale Ave, Minneapolis

Wells Fargo Bank Reviews

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  Tywann Bey
  1

  So I schedule an appointment at 3:30 due to me getting off at 3pm ad my commute is like fifteen to sixteen minutes and the phone service associate said that would be alright and would make a note that three thirty would work and would specify in a note. Turns out no note was made so I would advise at least three times your intentions Clear and straight cause it's seem like things are too good to be true here really unfortunate but would make due for the temporary fix. Smh

  Response from the owner

  Hi, Tywann. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

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  Tyler Beauto
  1

  Terrible customer service but it's more of a fault of Wells Fargos terrible business practices. I'd recomend you go to any bank but Wells Fargo, You deserve better, and to have your money instantly/no holds on payroll paychecks.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• K

  Kevin Conner
  1

  I work dang near 12 hours a day to only get off and have the teller tell me they can't put a pin number in for my debit card. Then to add when I lost my card and had to ask for a replacement, the supervisor rushes me out the door and rudely tells me he can't help me. Tomorrow....I promise, the best thing I will do is end my account with Wells Fargo. The customer service sucks,the bank uses hidden fees, takes money without your permission, rude employees, and no one ever picks up the phone for answers concerning the money they've taken from you.

  Response from the owner

  I apologize for the inconvenience, Kevin, and I want to make sure your feedback is forwarded appropriately. Please send an email to [email protected] with some additional details about what took place (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. I’ll do my best to ensure your concerns are addressed. -Casey, Wells Fargo HL Social

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  Timothy “Twin.City.Timothy” Lingenfelder
  1

  Why support a community business, when that business doesn't support the community? I've had an account through a former employer for decades. I was hoping to get a cash advance from a virtual debit card and received condescending non-answers from staff. They do like to talk down to customers and divert attention from the topic on hand, but refuse to be helpful.

  Response from the owner

  I’m disappointed to learn about your visit, and I hope you'll allow me to address what happened. Please tell me more about your experience in an email to [email protected]. Be sure to include your full name, phone number, Google username, and address (no account numbers). I apologize for the experience and look forward to discussing it further. -Jessica, Wells Fargo HL Social

• J

  Javier Sanchez
  5

  My first time there, I went to open an account, the staff is super nice and helpful. They explained everything so clearly. I get out with a smile 😃

  Response from the owner

  This is great feedback, Javier! Have a safe and happy New Year! -Casey, Wells Fargo HL Social

• R

  Roma Giannina
  2

  COVID tip: It's frustrating that the automated message you get when you call this branch doesn't tell you to call the central office for setting up an appointment. I see folks are being turned away at the door for not having an appointment, but then you call the branch and it just says they're not answering. a better voicemail recording would say "Please call 1-800-TO-WELLS" to schedule an appointment. I got the run around but finally scheduled one by calling the 1-800 number and saying "Safe Deposit Box" to get me to a representative who could schedule me at the local branch. hope this helps others. it would be nice if WF could update their answering machine or even just redirect you to the 1-800 number.

  Response from the owner

  I apologize for any frustration, Roma. To ensure I can forward your feedback appropriately, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• D

  Destinee 131
  1

  Greeted rudly at the door by a security guard who just said "what do you need". Then he told me I need to make an appointment to open an account. I tried calling the branch prior to coming in but no one answered. I'll just open an account elsewhere.

  Response from the owner

  Hello, Destinee. I'm concerned about your experience at this branch and want to have it reviewed by the appropriate team. Please email me at [email protected] with your Google username and any other details you can recall (no account numbers). I also ask that you mention your review on a Wells Fargo location. Thank you for bringing this to my attention. -Nick, Wells Fargo HL Social

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  T Wright
  2

  The customer service at this location sucks. They treat you like a criminal instead of a customer and I'm guessing because of the area and location. I would rather go to one of the downtown locations where your treated like loyalty and at least with great customer service if nothing else!

  Response from the owner

  I'm sorry to learn about your experience at this location. Could you email me with more details about your interactions with our team members? Please address it to [email protected], and be sure to mention your Google username and review as well (no account numbers). I'll make sure your visit is reviewed by the appropriate team. Thank you for your feedback. -Shaun, Wells Fargo HL Social

• A

  Aaron Tress
  1

  2 out of 4 tellers available. Lady made me sign date that and very slow in transaction(older lady)

  Response from the owner

  I'm truly sorry we didn't provide the prompt customer service you expect of us, Aaron. Please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to addressing your concerns. -Jessica, Wells Fargo HL Social

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  Mai Yang
  5

  Amazing! Personal Banker Wellington Chesson and Banker Brian were really friendly and helpful. Awesome customer service! Glad I chose Wells Fargo.