Wells Fargo Bank Washington Blvd, Marina Del Rey

Wells Fargo Bank Reviews

• R

  Ro Ramirez
  1

  Every time, slow, short staffed and inefficient. I’ll most likely close my account here and find better service.

  Response from the owner

  I understand your time is valuable, and I sincerely apologize for the inconvenience. To ensure your feedback is forwarded appropriately, please send an email to [email protected] with some additional details about your visit (no account numbers). Be sure to include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• K

  Kate L.
  1

  Bank staff was very rude after they made a mistake / lost my appointment. I showed up here looking to open a new account. The bank staff let me know you had to make an appointment, offered to do that for me, and set one up for me the next day. I showed up the next day at my appointment time and the banker rudely told me I had no appointment or was at the wrong branch. When I responded that her own staff had set up the appointment for me the day prior and that I could wait if needed, the banker just said, "We can't help you," and told me to go to another branch. (I'd come on foot.) She ended the conversation by saying "I have to help another customer who actually has an appointment," and walked away. Honestly, it was such a negative experience, I'm planning to close my account with Wells Fargo.

  Response from the owner

  Hello, Kate. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• D

  Derik Everett
  2

  The bank tellers were not very friendly and took over 20 minutes to help 2 ppl

  Response from the owner

  Thank you for your review, Derik. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• L

  Leonel Gonzalez
  1

  Stuff are rude and finding ways to refuse giving your money stay away from this facility because they will hold you for long time just to say no. Second time disappointed from their stuffs.

  Response from the owner

  Hello, Leonel. I’m truly sorry about the rude customer service you experienced at this branch. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well so I can forward your concerns appropriately. Thanks so much. -AJ, Wells Fargo HL Social

• C

  Caleb Steel
  3

  For some reason there is always a significant wait. If you need quick service there is another wells Fargo a quarter mile down the street with easier parking and more tellers.

  Response from the owner

  I’m sorry for any frustration, Caleb. If you’d like us to look into the wait time at this location, please email [email protected] with some additional details (no account numbers). Thanks. -Liz, Wells Fargo HL Social

• K

  Kaitlyn Hurd
  1

  We’re all stressed out in these times and many businesses are affected, I completely understand that, pandemic or not.. the rude behavior and tone with which I was addressed at this location was totally unacceptable and I cannot be forgiving about that. My teller Monique B was absolutely awful and the manager Veronica Cisneros just as bad if not worse, I serve people for a living so I know we have bad days, I usually wouldn’t be bothered. The way I was spoken to here had me shaking I was so upset. Do not go here.

  Response from the owner

  I'm truly sorry to learn about your experience at this location, Kaitlyn. I'd like to forward your concerns to my support team for further review. Please tell me about your experience in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

• A

  A Wang
  5

  Best service I ever had. I went in to the branch and ended up in front of a guy (Gerardo ?) who's name I can't remember. He was so formal and so professional I had to look around to make sure I was in the right bank! TO be completely honest, Wells Fargo has been mediocre at best but these guys at this branch really are fantastic. The teller at the next window was also nice to the lady he was helping. Here's another thing: They have really nice candies and gourmet coffee while you wait. I don't go for that kind of stuff but it was definitely a nice touch because this wasn't the super-cheap candy and things that you would expect to find. They even offered me a bottle of water -which I accepted. -very nice. Parking is a little hard to find because the lot is small. That's the only drawback but it's probably because everyone wants to do their banking here.

• M

  Mister E
  1

  Established an account here, and was waiting on checks for two weeks to arrive. After two and a half weeks I went back. They claim there was a "hold,' on the order, but I don't buy that for one second. I think they forgot to order them. Now here I am waiting another 5-7 business days. Soon as I get my checks, I'll start going to a different branch.

• S

  Salim Dao
  3

  I came here one day to quickly move money between accounts. Unfortunately, it took longer than I expected. They were short staffed and inefficient. A few of us were getting frustrated at the line movement. Also, parking here is really bad. They were small, cramped parking spots, which made maneuvering difficult.

• R

  Ruben Camacho
  1

  I went into this branch recently on 2 occasions, each time to withdraw approximately 3,000, the 1st time the teller just wanted to hand me the money without counting so i could see or running it through the bill counter, I had to ask him to count it so i could see, it seemed odd that he didnt have me verify amount, the last time i went in i with drew around the same amount, this time the person did run it through counter asked me to verify, and instead of 3000 there was 2000, i had to tell her its a 1000 short, seems very odd, as this has only happened at this branch, i won't be withdrawing money from this branch anymore.

  Response from the owner

  Hi, Ruben. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social