Wells Fargo Bank US, North Palm Beach

Wells Fargo Bank Reviews

• A

  Alton Booth
  1

  Waiting 30 minutes seating in the lobby and no one ask how can we help you. The bank is not busy at all. I just can into get a letter notified. Even though i had to ask i needed assistance I was told appointments only but it took 30 minutes to get that information after being passed up several times. Customer service is nonexistent when it come to helping customers to the right services.

  Response from the owner

  Hi, Alton. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• K

  Kemia Lockhart
  1

  Normally the best, but today my experience with a passive aggressive low key disrespectful, and arrogant rep. at 11:30 am was annoying! When I’m trying to verify what he is doing with my card, although I wasn’t in for anything pertaining to my existing account… and further I was denied the ability to be added to my fathers account, although I have four accounts already at this bank.If it was not for my previous experiences with long-standing employees that I always have no problem with, I would move my whole account all four of them to chase bank to join my other account at Chase Bank. Someone needs to check Mr. know it all and teach him how to be a professional in customer service at Wells Fargo

  Response from the owner

  Your post concerns me, Kemia, and I’d like to have your experience reviewed in detail. At your convenience, send an email to [email protected] with your full name, phone number, address, and some additional details about what took place (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. Thank you very much for your time. -Jessica, Wells Fargo HL Social

• k

  kyle cruz
  1

  Terrible customer service. Passive aggressive manager. Wait times through the roof. Shocking upper management hasn’t fixed this branch.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• M

  Michael Rohrer
  5

  Very professional and friendly staff. Was able to get a bank account knowing I had bad banking history, they were able to get me one anyway. Explaining how it works and that there not that much of a difference than a regular bank and the best part... ITS NOT A PREPAID ACCOUNT. My sister was a previous customer here and she recommended this place to me. Thank you guys for helping me get a bank acct rolling

• A

  Antoinette Clark
  5

  I came in from out of town and needed to solve a problem between a local bank and Wells Fargo. The help I got from Racquel was over the top. She was extremely kind and helpful to a level I have not seen here in Florida for a very long time.

  Response from the owner

  Hi, Antoinette. I’m truly happy to read about your experience with us. We appreciate the feedback! -Shannon, Wells Fargo HL Social

• M

  Mike Albanese
  1

  Needed some info from my local branch. Called about 6 times over the course of an hour but the phone just kept on ringing and ringing. No one ever answered. Time to find a new bank I guess.

  Response from the owner

  Hi, Mike. I'm sorry connecting with this branch over the phone has been difficult. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Shannon, Wells Fargo HL Social

• R

  Richard White
  1

  Poor customer service. 2:30 appointment, arrive 15 minutes early, and by 235 I'm told the banker is still on lunch. Apparently business accounts are not important to them. Oh well.

  Response from the owner

  I’m sorry for the experience, Richard. If you’d like me to look into what happened, please email [email protected] with some more details (no account numbers). Be sure to mention your Google username and review in your email. Thanks. -Liz, Wells Fargo HL Social

• A

  Ann Lorick
  5

  They are very nice and kind at this location I would have been with them for many years but this Branch here are nice happy holidays to everyone

  Response from the owner

  I’m happy to hear you feel this way, Ann. Thanks so much for the feedback. Happy Holidays. -Janet, Wells Fargo HL Social

• I

  Ian Gold
  1

  When you deliberately tell the employee what options you want and they blatantly mess it up and you have to fix it by paying out of pocket.. you write a bad review.

  Response from the owner

  I appreciate your feedback, Ian. This is not the customer experience we strive for, and I hope you’ll accept my sincere apology for what happened. Please email me with your Google username at [email protected], and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing your concerns. -AJ, Wells Fargo HL Social

• R

  Rude
  1

  Rude customer service. Don’t know what they’re doing. Find another bank.

  Response from the owner

  I’d like to know what happened to make you feel this way. Please send an email to [email protected] with some additional details about your visit, and I’ll do my best to address your concerns. Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social