Wells Fargo Bank Ave A, Winter Haven

Wells Fargo Bank Reviews

• A

  Alicia Davis
  5

  Came into the bank to get a new ATM card, had no appointment to see the banker but I asked to be a walk in. Let me tell you I had the most refreshing experience with this banker Marco Z. He was knowledgeable, patient, friendly, and VERY informative. His patience was remarkable. I left not only a new card but a way to save 2% on my existing card. Wells Fargo should be bless to have a young man like him. I will recommend this location anyone. They are very helpful, and friendly.

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Alicia. We appreciate your feedback. -AJ, Wells Fargo HL Social

• J

  John Cordes sr
  1

  I waited in line forever I had two checks to cash I am not account holder there so they wanted to charge me $7 for each check which is ridiculous no wonder I do not Bank at Wells Fargo

  Response from the owner

  I apologize for the inconvenience, John, and I want to make sure your feedback is forwarded appropriately. Please send an email to [email protected] with some additional details about what took place (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. I’ll do my best to ensure your concerns are addressed. -Casey, Wells Fargo HL Social

• M

  Meredith Meeks
  1

  The drive-thru has not been available for quite some time. There is a drive-thru ATM available, however you cannot make deposits in it. There is a walk-up ATM machine that also does not accept deposits. Walk inside and only 2 tellers are serving customers with a long line in the lobby. Please make the ATMs full service and get the drive-thru up and running again!

  Response from the owner

  We appreciate the feedback, Meredith, and I'd like to assist you with your concerns. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address along with your Google username. Be sure to mention you posted a review on a Wells Fargo location as well. I assure you I’ll do my best to address your concerns. Thank you. -Nick, Wells Fargo HL Social

• b

  babylobe92
  1

  Very horrible experience. I didn’t even get taken care of. Waited for 25 minutes to find that the lady didn’t even bring her notary book with her and the manager who knew I waited this long and need just one paper notarized decided to count drawers instead of help a customer. What kind of customer service does this branch provide and what kind of employees are staffed? They want me to come back after waiting for so long. Never stepping foot in this Wells Fargo again. Don’t waste your time coming to his bank location. They’re all SOO slow and you’ll end up wasting a lot of time.

  Response from the owner

  Thanks for your feedback on this location. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social

• C

  Chelsea Morgan
  1

  I work for a company that uses this bank, we have to come here for change orders or to make deposits and everytime I come i am warmly welcomed with attitude by almost every teller. Honestly if I didn't have to come for work, I would never set foot in this place.

  Response from the owner

  Hi, Chelsea. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• T

  TRAVIS MCCLOE
  1

  If they had the choice for 0 stars I would put some negative stars on here. The worst experience in my life. I am a father of 3 with bills to pay and kids to feed. I am a truck driver who travels state to state feeding America. And i.have to call every pay day and get stressed out after going thru about at least a 45 minute up to a three hour discussion about my money, and today I my card is not useable because it was reported lost and I never made this claim and now again I go hungry as well as my kids thanks WELLS FARGO GOOD WAY TO KEEP MY MY MY HARD EARNED MONEY

• A

  Aaron Shaw
  1

  Terrible service. This would have been the second time i cashed a check from Citrus legal lending. My problem started when the bank teller asked me what my check was for and why i am cashing my check in which i feel is none of their business as long as the check clears in which i called Citrus legal lending and they stated that i have no problems on their end it just seems the bank all of a sudden does not want to cash a second check from them. Cant say its the way i look cause i have had on the same outfit as before.

  Response from the owner

  Hi, Aaron. This is not the customer experience we strive for. I’ll make sure your concerns about cashing the check are thoroughly reviewed. Please email [email protected] with your username and any other relevant details you like to include (no account numbers). Be sure to also include that you posted a review on a Wells Fargo location. Thanks so much. -Janet, Wells Fargo HL Social

• m

  mehul Masani
  1

  One of the worst banking system and services in the nation...name of the covid all the banking systems harassing the customers.

  Response from the owner

  I'm truly sorry you feel this way, Mehul. I'd appreciate the chance to address your concerns. Please tell me about your experience in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Janet, Wells Fargo HL Social

• M

  Margarita Lynn
  1

  I. Went to this bank and I can tell that staff looked very unhappy working in this bank. They have problems. Smiling.and saying thank you or your welcome. No manners.

• A

  Andy Smith
  1

  Super fast way to lose your private information. Also like to illegally foreclose on veterans.