Wells Fargo Bank White Ln, Bakersfield

Wells Fargo Bank Reviews

• A

  Arts4Humanity Multimedia
  1

  Wells Fargo is unquestionably the worst bank if you need anything beyond a basic checking account. Their fees are the highest for any services, Customer service is horrific, they cancel appointments without notice and continually pass the buck. Their app doesn't work, Chase is the best

  Response from the owner

  Thank you for your detailed review. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• R

  Rick Yanez
  1

  First off the manager is rude, I tried depositing some change and she would not take it because it was not rolled. 2and theres no security and transients everywhere I went to the ATM in the morning before work and there was someone asleep in the ATM booth smh they need automatic locking doors and 24hr security ....

  Response from the owner

  Hello, Rick. I'm very sorry to read your review, and it's important that your concerns are addressed. Please email me at [email protected] with your Google username, full name, phone number, and address (no account numbers). Be sure to mention your review on a Wells Fargo location as well. I appreciate your feedback and look forward to discussing this further. -Shannon, Wells Fargo HL Social

• M

  Manuel GL
  1

  you can not enter the ATM does not accept the card outside to open the door it's been weeks and nobody does anything to solve it bad service in this place

  Response from the owner

  I'm sorry to see that we haven't met your expectations at this location, Manuel. If you'd like to discuss any specific concerns with a dedicated specialist, please share some more details in an email to [email protected]. Be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

• A

  Aaron Bravo
  1

  Garbage customer service, tried to put money from a pay card onto my checking and they denied me. So I tried to close my account then they wouldn’t let me do it in the same day. Lied to on phone when they said they had no manager there, then he got caught up and said they did. Take your money to mechanics bank trust me, i’m switching. They don’t value your business.

  Response from the owner

  I would like to apologize for the treatment you received when visiting this branch, Aaron. Allow me the opportunity to have this experience thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. -Nick, Wells Fargo HL Social

• D

  Daniel “EyeBeMe” FoBeBo
  1

  Fell victim to scammers a short time ago. They deposited an $1100 electronic personal check in my account. Wasn’t aware until after the fact. They used my info to claim the funds were stolen and Wells Fargo temporarily refunded the account, without placing a temporary hold on the personal check. I had no knowledge of the check or the fraudulent claim. Wells Fargo eventually discovered the check was fictitious and eventually tried to force me to cover the loss ($1100). I refused and opened an account at a different bank. They wouldn’t allow me to close the account because it was overdrawn. They gave up after a few months and I closed the account. Had Wells Fargo placed a temporary hold on the check, it would not have happened, yet they tried to hold me accountable when I was victimized. Left and never looked back!!

  Response from the owner

  I appreciate you bringing this to our attention, and I'd like to escalate this matter to my support team for a thorough review. At your convenience, please email me at [email protected] with your full name, Google username, phone number, and address (no account numbers). Thank you. -Jessica, Wells Fargo HL Social

• R

  Ruby
  1

  Very Bad experience, I have Account since last 10 years in Wells Fargo bank, I go there apply for a credit line with Katherine Ramirez, today almost more then a week not any response? when I call & ask the status talk to Veronica couple times she said we call you back within 15 minutes but no one ☝️ call 📞 back, rude staff better change the management

  Response from the owner

  Hi, Ruby. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• K

  Kristina Estrada
  1

  Walked in to open a new account and this branch has no clue what customer service is. I had to walk up to these employees who acted like a couple to get acknowledgment. They were flirting standing around doing nothing; not helpful at all.

  Response from the owner

  Thanks so much for your feedback, Kristina. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• G

  Gary Swinford
  5

  I walked in, and every single employee greeted me with a smile, I don't think I've ever felt more welcomed, especially in a bank. Destiny was the girl at the counter, I'm not sure if she was being trained, or training, but there were two other girls at the counter whose names I forgot. They even gave me some great advice on how to make my transaction even simpler. Definitely the best Wells Fargo in town.

• M

  Many Gl
  1

  06/22/21 Only two people attending and they do not have air conditioning, the wait was long, they will need to improve customer service, there were more than 10 people

  Response from the owner

  I appreciate you bringing this to our attention, and I want to make sure your feedback is forwarded appropriately. Please email me at [email protected] with your full name, Google username, phone number, and address (no account numbers). I look forward to discussing this further. -Jessica, Wells Fargo HL Social

• D

  Daniel Castro
  2

  they need a different manage. I gave 1 more start than I wanted to but JC tries his best to help.

  Response from the owner

  Thanks for your feedback, Daniel. Could you tell me more about your experience in an email? Please address it to [email protected], include your Google username, and mention this review (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social