Wells Fargo Bank Green Valley Rd, Greensboro

Wells Fargo Bank Reviews

• P

  Paula G
  1

  Came here to write a review, but not surprised at all how bad clients speak about this branch. My mom and I were treated horrible. We had an appointment and the first thing the lady said to us was, "I called you yesterday and someone told me there was no body with (my mom's name) there" I apologized for that, but didn't stop there, she asked my phone again and said, yes, it's the phone I have on file, you need to answer because I like to know what we are doing here in advance" the tone, the words and everything made us feel like we were being reprehended. That didn't stop there, we asked for an appointment because we lost a notice that came to the mail, but this person kept asking for the paper and kept telling us that she would have to retrieve the letter and she was noticeable annoyed by doing her job. Definitely will talk to customer service tomorrow. This is not the way to treat clients.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• S

  Susanne Roever
  1

  I am a long time client of Wells Fargo and have been banking with them for upwards of ten years. I called this location today and spoke with Denise about notary needs. She told me they could not notarize a form that I have gotten notarized there before. I told her I had used their notary services for this before and she acted like she was trying to come up with an excuse not to do it. It did not feel so much like a matter of not being able as much as a matter of not wanting to do it. She needs better training on the services Wells Fargo offers and on customer service.

  Response from the owner

  I'm disappointed to learn about the customer service you received, and I hope you'll accept my sincere apology. Please tell me more about your experience in an email to [email protected]. Be sure to include your full name, Google username, phone number, and address (no account numbers). I will make sure your feedback is reviewed by a specialist. Thank you. -Jessica, Wells Fargo HL Social

• M

  Michael Douthat
  3

  Didn’t have the greatest experience at the Wells Fargo on Green Valley Rd in Greensboro, they need improvement. Took someone here to help them get a replacement card. (I was translating) I told them we need a replacement, they said we need to wait for a banker. We waited 15 minutes, I thought the banker was very unprofessional. He didn’t introduce himself and said he wouldn’t be able to answer our questions or help because apparently we caught him off guard! I was shaking my head. Maybe he just got off lunch break or something but no matter what the reason is, I don’t think there’s any justification for telling a customer you’re unprepared. I would like to make a friendly suggestion; do not even joke about it. It just gives a negative impression. He passed us off to Carla, Carla answered all of our questions satisfactorily and apologized for her coworker. Carla was friendly but was somewhat rude during our conversation. The person I was helping asked me to repeat a question to her about when the replacement card will arrive. When I repeated the question, she said “I just answered that.” I got the impression she was getting tired of talking, I wouldn’t use phrases like that when speaking to customers.

  Response from the owner

  Hi, Michael. This is not the experience we strive for, and I want to make sure the appropriate team addresses your wait time and customer service concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• p

  paris love
  1

  Went to the bank to get a replacement card, was told by the teller to have a seat and wait for a banker. I waited one hour and forty minutes, just to be told by a white male banker that I needed an appointment! This place has really went down hill. But that's to be expected when trash work at the bank. The type of trash that climb on the U.S. Capitol, that kind of trash! The location of this Wells Fargo Bank is 625 Green Valley Rd, Greensboro, NC 27408.

  Response from the owner

  Thank you for your review. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• L

  Luke krull
  1

  Tried to set up an appointment for weeks to set up a bank account, and they kept canceling. Finally got in and they denied my bank account for no reason and claimed they tried to call to tell me that but never did. Worst experience Ive ever had at a bank. Absolutely would never recommend this branch or this bank ever.

  Response from the owner

  I'm very sorry to learn about your experience at this location, Luke. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. Thanks so much. -Nick, Wells Fargo HL Social

• M

  Mike Dixon
  4

  They are one of the few banks in the area that is open on Saturday. Very convenient if you need to cash a check on a Saturday. Since I do not have an account with them, they charge a small fee to cash checks that were issued from Wells Fargo. The fee is worth it for the convenience. However, I have had prior experiences with a checking account with them. I will not open another one with them. (Thank God for SECU)

• a

  alex moritz
  5

  If you need help with personal banking, a loan, or just general financial advice, I highly recommend that you speak with Don Fuller at this Green Valley Road location. He recently helped me with some financial advice and went way above and beyond my expectations. He honestly treated me like family and took his time to make sure that I was comfortable and clear with what to expect. In the end, I made a much smarter financial decision and saved a lot of money in the process. 5 Stars!

  Response from the owner

  We’re so happy to see you got such great assistance, Alex! Thanks for the feedback and have a fantastic rest of your day. -Liz, Wells Fargo HL Social

• A

  Ana DeLeon
  1

  Today was an exciting day. My dear friend is transgender and doing paperwork to have her name legally changed. We went to the Wells Fargo on Green Valley Rd to have a standard form notarized because she banks with you. To be fair, the person who was taking care of us (Misty Ruiz) at the bank warned us that she was new at being a notary, but then she dead-named my friend and gave us untrue reasons for why the form couldn't be notarized after "checking" with a colleague. Laughably my friend is also an instructor in a pre-law program in one of the local colleges and was incensed by the inaccurate statements. We left and went to another place in the same shopping center and had zero issues at all having the form notarized. I read on the Wells Fargo website just now about its commitment to the local community and helping people thrive (paraphrased) and giggled meanly at the contrast in experience. My friend will be opening an account with the local credit union first thing Monday morning. You had a real opportunity to do something good for a marginalized person in your community. Way to squander that as well their long-standing accounts with you.

• D

  Danielle Wilson
  5

  David and Carla were amazing! They helped me with currency exchange and it could not have been any smoother. I appreciate all they did for me and would recommend them to anyone.

  Response from the owner

  It’s wonderful to see that you had such a positive experience with David and Carla. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• K

  Kris Elliott
  4

  Staff is always very nice and helpful. Just seems they could use some more help on certain days - in regards to banking, accounts, etc. Not so much teller help. Theyre good in that dept.