Wells Fargo Bank S Roselle Rd, Schaumburg

Wells Fargo Bank Reviews

• R

  Ryan Jurasek
  1

  Not the worst expierencd I’ve been at with a bank but by far the greatest. Nicole was nice but she didn’t have the intention to help me. Other work was more important or pressing from the look of it

  Response from the owner

  I appreciate your feedback, Ryan. Could you email me at [email protected] with more details? Please also include your Google username and mention your review on a Wells Fargo location (no account numbers). I'll escalate your concerns as soon as I receive this information. Thanks so much. -AJ, Wells Fargo HL Social

• Q

  Qian Gao
  5

  Recently visited the branch asking for a check account service. Ms. Sonia (if I did not remember her name wrongly) was extremely helpful and provided professional and timely service. Would recommend this branch to anyone.

  Response from the owner

  I've forwarded your feedback to Sonia and her manager, Qian. Thanks so much for taking the time to share. -Casey, Wells Fargo HL Social

• M

  Mr. Green Dmitriy
  1

  Very bad 👎 place bankers never on site and inexperienced can't eve open account correctly you going to have a lots of problems guaranteed!!!!!!!!!!! Avoid

  Response from the owner

  Thanks for bringing this to our attention. I’ll do my best to ensure this feedback is reviewed and addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• R

  Ryan Jurasek
  1

  Awful. Flat out made me wait back in line after signing up for a signature with a teller and then Nicole let someone cut in front of me because she didn’t want to (what felt like) look at me

  Response from the owner

  Thanks so much for your feedback, Ryan. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• D

  D B
  5

  I went to Wells Fargo to update a business account and had the great fortune of working with Bill. He gave us so many helpful tips and was very patient. I was very pleased with his attention to detail and I think he should get a promotion for the high quality of work he does! Thank you Bill!

  Response from the owner

  Hello, Daniel. It’s wonderful to see that you had such a positive experience with Bill. Thank you so much for this feedback and have a great rest of your day! -Shannon, Wells Fargo HL Social

• S

  S H
  5

  My hubby & I went to Wells Fargo, Schaumburg 2 weeks ago to talk to a banker about getting a special certification to transfer a small value account. We had the pleasure of getting Bill Rizos to assist us then. Bill was so informative on what was needed from the other institution for Wells Fargo and him to be able to do. We went there today with the needed document and Bill not only remembered us, but was informative, professional yet down-to-earth at the same time. We have not banked at Wells Fargo before, but Bill made today's transaction process so smooth and painless. So, if you are thinking about opening an account - I would not hesitate asking for Bill for assistance. He got 10 stars from us today!! :-)

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us. It’s wonderful to see that you’ve had such a positive experience with Bill. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• g

  google07man
  1

  Made an appointment, and showed up early for it. After the appointment time, I was still waiting and was told several times that it would be a few more minutes. 15 minutes after the appointment time I left. Got a call 27 minutes after the appointment time apologizing, and saying I could come back. Reminds me of a Seinfeld episode, "you know how to make an appointment, but you don't know how to keep an appointment"

  Response from the owner

  Thanks for your feedback on this location. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Nick, Wells Fargo HL Social

• C

  Curtis Laketek
  3

  I've always used the Dundee rd location, they're quick with lines and very nice. However I stood in line for 40 mins just to deposit. Only 2 reps helping out customers, well two others seemed to be busy doing other stuff. They could have helped to shorten the line. When I left the line went into the parking lot. The guy was nice, not his fault. Just the other two employees could have assisted to shorten the line Que. Not one person was happy in line no appologies to anyone for the long line. Changed review from a 1 too a 3 star since they replied to this review. Thank you, last I was in there the process was better

  Response from the owner

  Thanks for your feedback on this location, Curtis. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Janet, Wells Fargo HL Social

• J

  Jim Barnes
  1

  I wish less stars were available. I went to this branch to deposit money for a friend and was told they couldn't accept cash for deposit because I wasn't on the account. What kind of bank wont accept cash as a deposit Wells Fargo. But they will accept a check or money order for deposit. -10 Would be acceptable score.

  Response from the owner

  I'm sorry you were upset after visiting this branch, Jim. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• Y

  Yogi P
  1

  I was at this branch today to open an account. I was in the bank prior to their closing time and waiting. And then one of the staff comes to me and says they cannot open my account because the bank hours are closed. Great customer service if someone was looking to lose a potential customer. . I am glad I did not bank here before. And I am pretty sure I won’t bank with Wells Fargo I future. This is not how you entertain a new customer

  Response from the owner

  Hi, Yogesh. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can look into what happened, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to addressing your concerns. -Shannon, Wells Fargo HL Social