Wells Fargo Bank N Chelan Ave, Wenatchee

Wells Fargo Bank Reviews

• T

  Tom and Kim Crawford
  1

  Came in on Friday to open a new account. After standing in the waiting area (chairs where to dirty to sit), and watching the line of customers and the amount of time for anyone to acknowledge us(which never happened), we left. Our time, as well as the frustrated customers time is valuable. No thank you!

  Response from the owner

  Thanks so much for your feedback. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• S

  Stephanie
  5

  Whenever I go through drive-up I always get amazing service. I really appreciate it. A gal, named Jasmine(hopefully I spelled it right) was so sweet. You made my day! Thank you for your help! :)

  Response from the owner

  This is great to see, Stephanie! Thanks so much for taking the time to share. -Casey. Wells Fargo HL Social

• D

  Dee Rodriguez
  5

  My husband and I got to open up a savings account today and Lourdes was so helpful. We didn’t even consider making an appointment (our mistake with the worker shortage and all) but she found a way to make time for us and gave us a lot of great tips on saving. Our previous experience with Matthew getting some documents notarized was also awesome. We are so happy to be customers here.

  Response from the owner

  Thanks so much for the kind words and your continued business with us, Dee. I'm so happy to hear you enjoy visiting this location. We appreciate your feedback and hope you have a great rest of your day! -Nick, Wells Fargo HL Social

• H

  Helen Horn
  5

  The people working with customers, not including cashiers, have always been exceptionally helpful and knowledgeable. Sometimes I have to wait for my few minutes, but that’s everywhere nowadays! The investment banker, Kevin, is the best investment banker I have ever had.

  Response from the owner

  It’s wonderful to see that you've had such positive experiences with Kevin. Thank you for taking the time to share these kind words. Should you have any concerns or additional feedback, please don't hesitate to email [email protected] with more details and mention your review and Google username (no account numbers). Thank you. -Janet, Wells Fargo HL Social

• B

  Bryan O
  1

  Always understaffed with a very long wait and line. One teller 10 people in line.

  Response from the owner

  This is valuable feedback, Bryan. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -Nick, Wells Fargo HL Social

• G

  Gina Odell
  1

  You closed the East Wenatchee branch so we have to go over town and wait for an hour just to deposit some money. It is totally ridiculous and unacceptable. Seriously thinking of changing banks which is such a pain when everything we have is direct payments for our bills..Hopefully the wait times we be fixed soon

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• J

  Jessica moran
  1

  Worst Service! , Arrived 30 minutes to my appointment, and they weren’t able to help me right away until 3pm because “my banker” went to lunch break while the other bankers were just sitting on there desk doing nothing. And at the end they weren’t able to help me with what I needed.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• K

  Kerry Ireland
  2

  I brought my husband here to cash his paycheck. We thought it would be good to check out the bank before we opened an account. With these lines there is no way.

  Response from the owner

  Thanks for bringing this to our attention, Kerry. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• V

  Vagabond007
  5

  The staff are very friendly and knowledgeable. Opening my account was a quick simple process, and over the years as my needs have changed, they have accommodated my every need. Last week I called customer service midday on a weekday, and was connected in under a minute. 10 out of 5 stars.ddjdjddd The staff are very friendly and knowledgeable. Opening my account was a quick simple process, and over the years as my needs have changed, they have accommodated my every need. Last week I called customer service midday on a weekday, and was connected in under a minute. 10 out of 5 ;)

• a

  anonymous person
  2

  No Drive-up and lines are horrible especially since the one in East Wenatchee closed.

  Response from the owner

  Thanks for bringing this to our attention. I'm very sorry about the line at this location, as I know how frustrating a long wait can be. To ensure I can forward your feedback to the appropriate team, please share your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username as well (no account numbers). I look forward to addressing your concerns. -Nick, Wells Fargo HL Social