Wells Fargo Bank S Redwood Rd, Salt Lake City

Wells Fargo Bank Reviews

• t

  tt t
  5

  I'm leaving a review because of the staff here, especially Annie! I made a kind of difficult request of her and she was kind, patient, and really helped me out. I've been to other locations in the Salt Lake area and haven't encountered the same kind of customer service. The manager and bankers here are really helpful and stand out.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us. It’s wonderful to see that you had such a positive experience working with Annie. I will make sure this feedback is shared with her and her manager. Thanks for choosing Wells Fargo. -Nick, Wells Fargo HL Social

• b

  b blackberry
  2

  This branch will be closing soon. Going out of business, this location only. Glad I know in advance. The other Wells Fargo I used to goo to in Trolley Square closed down too. I guess they can't find people who want to work so they combine banks and close down some. This Wells Fargo was in a central location for years so I will choose to do business with my credit union only. Wells Fargo closing too many banks. One would think they have extra funds to keep employees after all the fees they charge. My credit union doesn't charge nearly the amount of fees Wells Fargo does. RIP Wells Fargo in this location.

  Response from the owner

  Thanks for your review and feedback on this location. If you'd like to speak with a specialist about any specific concerns, please share some more details in an email to [email protected]. Be sure to mention you posted a review on a Wells Fargo location as well. I assure you I’ll do my best to address your concerns. Thank you. -Nick, Wells Fargo HL Social

• M

  Mijo Mijo
  5

  Usiel & Sindi were a great help today. They were very thorough and even stayed late to help me out I really appreciate them. I will go to them every time I walk into Wells Fargo

  Response from the owner

  Thank you for sharing your experiences at this branch with Usiel and Sindi. I sent them and their manager a note with your kind remarks. We appreciate you choosing Wells Fargo. Have a great rest of your day! -Shaun, Wells Fargo HL Social

• S

  Scott Rasmussen
  1

  Waited in line for 20 minutes while the branch manager walked around the lobby asking customers why they were there and trying to get them to use the app while the 1 tellers at the counter was trying to get the line of customers helped.

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. If you'd like to discuss your experience with a specialist, please share some more details along with your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username so I can keep an eye out for your message (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• R

  Rob F
  1

  The bankers don’t seem too helpful at this branch. I went in to ask for a letter stating that me and my spouse are on the same account (was told I needed to get this for something I was doing). All I got was hesitation from the banker and her telling me “I don’t think I can do that” and I was like “excuse me?” I don’t understand WHY my simple request was so difficult to fulfill by this lady banker. I have been with Wells Fargo for over 20 years and that lady couldn’t even help me with a simple letter. She’s lucky I didn’t go to a manager over this or maybe pull my accounts out that I have a lot of money in. I’m doing THEM the favor by choosing to bank there

  Response from the owner

  Hi, Rob. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• A

  Ahmad Al Rashdan
  5

  Just came in to close an account and the gentleman at the cashier was very helpful. They only accept customer service appointments but he did help me transfer the cash over and indicated that I can do the rest over the phone.

  Response from the owner

  Thanks for taking the time to share this with us, Ahmad. We appreciate the feedback. -Janet, Wells Fargo HL Social

• H

  Heidi Wright
  5

  I have banked at this Wells Fargo for about 6 months. I have no complaints! Their customer Service is always top notch! Always Friendly and Professional! Thanks! Heidi Wright

  Response from the owner

  I’m glad to hear your experience at this banking branch has been positive, Heidi!. We appreciate your feedback. -Nick, Wells Fargo HL Social

• D

  Danco Marine Services
  1

  Absolutely unexceptionable! Teller deposited my check into a wrong account and they are telling me it'll be 10 business days to process a claim! Can't make my house payment now which in turn will put a late payment on my credit report! I'll be closing my account. No wonder there's a class action suite against WF for opening fraudulent account to make their numbers higher....

• J

  Johnathon Kennington
  1

  Waited in line over 10 mins to be told you are closed. The posted hours say you close in 2.5 hours. Needed to make a large deposit in order to pay some bills. The times we need your help the most you make us wait in line and send us away. Get wrecked Wells Fargo

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social

• Z

  Zach Hallows
  1

  These guys are an absolute joke. It took me two separate visits to the office and hours and hours of time just to get online access to my business bank accounts. Wells Fargo is just a slimy organization in general, but this branch is completely incompetent. It does not help me sleep easy knowing my money is in the hands of incompetent criminals. Prob going to move all my money elsewhere.