Wells Fargo Bank 33rd Ave S, St Cloud

Wells Fargo Bank Reviews

• C

  Cody Boyd
  1

  I went to deposit a check, and because I wasn’t in a suite with gray hair the manager decided to do additional holds on my funds even though he electronically verified the funds from another large national bank. I never had this issue with Bank of America, and knowing that it was not a system generated hold (because I managed a bank) tells me that he authorized the additional hold based on my appearance. I’m pretty sure this falls under discrimination. My account has never had any fraudulent activity, I receive monthly direct deposits, I deposit multiple checks per month, I own six other businesses, and this is how they act towards me because I don’t look like a typical St. Cloud, MN white male with money. I will be closing my account after this and giving someone else my business. Hire someone competent to run your business.

  Response from the owner

  I am disappointed to read about what happened, and I'd like you to know this is not the customer experience we strive for. Please allow me the chance to make sure the appropriate team addresses your concerns. Please mention your review and Google username as well as any additional details in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Jessica, Wells Fargo HL Social

• S

  Scott “Bubba” Garman
  5

  Great peeps, no sheeps, zero creeps, I'm not cheap, so came to reap, my keep of the... Um, anybody, anyone gal named monique! Winner=ME

• C

  Cody Boyd
  1

  I wish I could give them zero stars. I went to deposit a check, and because I wasn’t in a suite with gray hair the manager decided to do additional holds on my funds even though he electronically verified the funds from another large national bank. I never had this issue with Bank of America, and knowing that it was not a system generated hold (because I managed a bank) tells me that he authorized the additional hold based on my appearance. I’m pretty sure this falls under discrimination. My account has never had any fraudulent activity, I receive monthly direct deposits, I deposit multiple checks per month, I own six other businesses, and this is how they act towards me because I don’t look like a typical St. Cloud, MN white male with money.

  Response from the owner

  I'm very sorry to learn about your experience, and I want to make sure this is thoroughly reviewed by a specialist. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username or the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• S

  Service Critic
  1

  The WORST and SLOWEST service ive ever experiences in the over 10 years banking with wells fargo. Stood by the line wasnt even acknowledged. Vwaited forever to talk to a banker despite a couple of them standing around. The one seemed more concerned playing with a kid then helping a lobby full ocustomers. Avoid the wells fargo off 33rd near cosco.

  Response from the owner

  I’m truly sorry to see this, Travis. Let me look into what happened during your visit. Please email [email protected] with some additional details (no account numbers). Be sure to mention you posted this review in your email. Thank you. -Liz, Wells Fargo HL Social

• S

  Sadik Ool
  1

  They’re so busy and only 3teller If you come here you in the line 30-1:00 They need tellers

  Response from the owner

  Hello, Hadh. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Cory, Wells Fargo HL Social

• A

  A B
  1

  Waited for almost 2 hours waiting for a total of 3 bankers who think it's more important to tell stories to co workers behind closed doors instead of helping a full lobby of people. Worst customer service I have ever seen. DO NOT BANK WITH WELLS FARGO.

  Response from the owner

  Hi, Alex. I appreciate your detailed review. I’m sorry for the long wait and for your negative experience with some of our team members. I want to be sure this feedback is forwarded appropriately. Please email [email protected] with your Google username and any other details you'd like to include. Please also mention your review on a Wells Fargo location (no account numbers). Thanks so much. -Janet, Wells Fargo HL Social

• R

  Roxanne Markwood
  1

  Very slow. And Poor customer service!! Glad I don't bank here anymore!! Credit Union is the best banking

  Response from the owner

  I'm truly sorry to see this. If you'd like us to look into your experience, please email [email protected] with some more details (no account numbers). Be sure to mention your review in your email. Thanks. -Liz, Wells Fargo HL Social

• C

  Cody Boyd
  1

  The manager here is a perfect example of why MN is viewed the way it is by the rest of the country. I went to deposit a check, and because I wasn’t in a suite with gray hair the manager decided to do additional holds on my funds even though he electronically verified the funds from another large national bank. I never had this issue with Bank of America, and knowing that it was not a system generated hold (because I managed a bank) tells me that he authorized the additional hold based on my appearance. I’m pretty sure this falls under discrimination. My account has never had any fraudulent activity, I receive monthly direct deposits, I deposit multiple checks per month, I own six other businesses, and this is how they act towards me because I don’t look like a typical St. Cloud, MN white male with money.

  Response from the owner

  This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can forward your concerns to the appropriate team, please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• J

  Jeannine Guenther
  1

  Worst bank. They have had scams inside the bank. I have had money taken from bank from inside job. I left them years ago and they have bad reputation to show for it.

  Response from the owner

  Good morning, Jeannine. I’d like to learn more about your concerns. Without sharing any account numbers, please send additional details to [email protected]. Thank you. -Shannon, Wells Fargo HL Social

• A

  Alyssasaauce Covet
  3

  Decent bank witg all the current features and technology. The fees are ridiculous if you make a mistake but other cannot complain. Friendly staff.

  Response from the owner

  I appreciate your feedback, Rose. If you’d like to discuss any specific fees, please feel free to email [email protected] with some more details (no account numbers). Be sure to mention your review and Google username. Thanks. -Adam, Wells Fargo HL Social