TruStone Financial Credit Union W Division St, St Cloud

TruStone Financial Credit Union Reviews

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  Dan eekhoff
  1

  I have been with this bank for 15 years plus. Used to have all my loans with Trustone. In that time I have had money pulled from my accounts (multiple times) for forced placed insurance even after I provided all necessary documents. I was never notified about the transactions other then a letter in the mail. This bank sends many letters a month trying to Solicit services you wont need or want. So I probably missed one of the many letters telling me my money was used without my consent. My advice is to ignore interest rates and the warm fuzzy feeling they attempt to give you. They appear to be only interested in selling new loans and not servicing what they have. Avoid at all costs. I have switched to another Credit Union in Sartell and am much happier.

  Response from the owner

  We are very sorry that you have been disappointed with your experience, Dan. We're always looking to improve and we'd like to follow up with you and learn more about your experience. Can you please email your contact information to [email protected], so we can follow up? Thank you.

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  Jake Soenneker
  1

  They shouldn't be allowed to call themselves a "credit union". Thanks for taking my balance in fees out of nowhere, guys. Their online experience is a joke. Their reviews say it all. Avoid.

  Response from the owner

  We are very sorry that you have been disappointed with your experience, Jake. We're always looking to improve and we'd like to follow up with you and learn more about your experience. Can you please email your contact information to [email protected], so we can follow up? Thank you.

• Z

  Zigby Sonarek (Dulyunruly)
  1

  Absolutely awful people. Laughed at wife and I when we explained we couldn't afford to have our paycheck frozen for 5 days after opening an account. Very tone deaf to the poverty stricken nature of our current economic climate. I honestly hope Karma catches these people.

• J

  J J
  2

  I like the tellers at the local branch, they are nice and helpful. However, if you need any help over the phone you are screwed. There is no way to contact the local branch. The only thing you get is an 800 number and the quality of the “service” you get varies wildly. Today I had someone I could barely understand and she was incredibly rude. I have also tried their online customer service and get no response. My issue could be fixed in about two minutes if I could simply speak to someone at our local branch. I am paying off my car loan soon and will take all of my accounts, as well as my son’s teenage accounts eleswhere.

  Response from the owner

  We are very sorry that you have been disappointed with your recent experience. We're always looking to improve and we'd like to follow up with you and learn more about your feedback. Can you please email us your contact information at [email protected], so we can follow up? Thank you.

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  Nikki Stevens
  5

  The people that work there are so super friendly. And they know you by your 1st name and the minute you drive up to the drive-through.

  Response from the owner

  Thank you for your kind words, Nikki! We appreciate your feedback.

• k

  kylee olson
  1

  They were able to give good rates however customer service is a nightmare. You can't get ahold of a branch it will only give you an 800 number. The woman that I spoke with was incredibly rude the entire time and super unprofessional until it came time to try and get me to sign up for a visa then she was pleasant and pushy. I do not recommend unless you absolutely have to.

  Response from the owner

  Hello Kylee. We are very sorry that you have been disappointed with your TruStone experience. If you’d like to get in contact with a specific branch in the future, please send us an email at [email protected] outlining your contact information as well as which branch you would like to be put in contact with and the reason for contact. We can have someone from the branch reach out to you directly. We'd like to learn more about your feedback. Could you please email us your contact information at [email protected] so we can follow up with you directly? Thank you.

• L

  Laura White
  5

  When Firefly merged with TruStone I paid little attention. However, there was a processing problem which was unexpected and caused a problem with my payment. When I contacted TruStone on the phone I received some of the best customer support I have ever experienced in my 76 years. The lady who handled this was friendly, professional and very thorough. I will hope that her supervisor rewards her work and coworkers follow her example. TruStone will be first on my list for future financial matters. Don White

  Response from the owner

  Thank you so much for your kind words and review! Member satisfaction is our priority and we're so glad to hear that our customer service was helpful. We look forward to serving you again soon!

• M

  Mike Leaf
  5

  My experience with trustone has been nothing but perfect. In fact tomorrow I'm going to refinance my boat with them hopefully, which will be my 4th loan through trustone. Always had excellent rates and great service. The app is great and the mobile deposit.(mobile deposit could have a higher weekly max)

  Response from the owner

  Thank you for the review, Mike!

• D

  Devin Cesnik
  1

  Absolutely terrible customer service, we went in to inquire about getting an auto loan, and despite the fact that the place was dead and the bankers up to the branch manager were completely unoccupied otherwise they pawned us off on the secretary who didn’t know anything about getting the process initiated. She was as helpful and nice as she could be but simply was trying to do the job that the rest of them were unwilling to do.

  Response from the owner

  Thanks for the feedback, Devin. We're sorry to hear that the customer service fell short of your expectations. We'd like to learn more about your experience, so please email your contact information to [email protected] and a member of our team will get in touch with you.

• J

  Joe Kaiser
  5

  Did a cash out refinance on my car a while back. Now looking into getting a new car loan. Working with Jeff, he is personable, upfront and straightforward regarding the process. Would recommend for sure.

  Response from the owner

  Joe, thank you for your 5-star review! It’s great to hear how our team is making a positive impact on your financial life. Share your experience with friends and family and you could each get $50 with ReferTruStone.com!