Wells Fargo Bank Carlisle St, Hanover

Wells Fargo Bank Reviews

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  Tipped Off Reviews
  5

  Today my husband and I had the pleasure of working with Michael Wagner. We had scheduled an appointment on line and some how we were double booked. No worries on our end though. This lovely gentleman helped us with opening our account. He’s very kind and efficient at his job. Thank you wellsfargo for taking care of us today!!!

  Response from the owner

  Thank you for taking the time to review this location. We strive to do what's best for our customers, and I have made sure these kinds words have been sent to the appropriate team. Have a great day. -Jessica, Wells Fargo HL Social

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  Lisa Crawford
  3

  It took a few times to finally reach them on the phone to make an appointment but it was a pleasant experience. Mike was great with us and we opened a new account. He was professional and friendly while offering assistance with various WF services. The automated phone service is the only thing that is annoying. It prompts to use the app to make an appointment. If your a Senior or someone unable to use a computer that leaves you in a pickle.

  Response from the owner

  Hello, Lisa. This is not the level of customer service we strive for, and I want to make sure your experience is thoroughly reviewed by a specialist. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

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  Thomas Perry
  1

  I have never had such an unprofessional interaction in a bank in my life. I understand that the bank closes at 5. I was there before 5 to make a name change, they allowed me to wait around knowing they would be tied up with customers ahead of me and at 5 decided to come up to me to tell me they would be with their current customers for a while and they close at 5. They offered an appointment in which I advised them I had to leave work early to make it in and would appreciate there understanding and allowing me to wait. Cindy then advised me that they are not allowed to have anyone in the waiting area. When I asked if that meant waiting was not an option and I would have to leave, she stated that she was not telling me that I had to leave but that they are not allowed to have anyone in the waiting area. I would think that a bank, holding onto YOUR MONEY would be a little more understanding of the customers time and needs, they knew the customers they were working with would take time and still allowed me to sit and wait until 5 when she decided to tell me “I had to leave” whether those words were used or not. Unfortunately, not everyone had bankers hours and I guess that’s not their problem. This type of ignorance and blatant disrespect for the customer would explain why people are moving away from these types of banking establishments all together. I will Be switching banks.

  Response from the owner

  Hello, Thomas. I'm very disappointed to hear this location closed for the day without assisting you first. I hope you'll accept my apology and allow me to look into what happened. Please send me an email at [email protected], and be sure to mention your review and Google username (no account numbers). I'll begin looking into this as soon as I receive your email. Thanks so much. -AJ, Wells Fargo HL Social

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  Chaz Edwards
  1

  Updated review: Wells Fargo is not small business friendly. Their policies are inconvenient and not applied consistently from branch to branch. There are far better local banking options and we are moving all our accounts away from Wells Fargo

  Response from the owner

  Thanks for your feedback, Chaz. Could you tell me more about what happened in an email? Please address it to [email protected], and be sure to mention your review and Google username (no account numbers). I'll make sure your experience is reviewed by the appropriate team. -Shannon, Wells Fargo HL Social

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  James Bowman
  4

  While am i am new customer i have not had a problem yet and the staff was very nice while I was there setting up my personal and business accounts. I do agree the not having any local ATM is a pain but i am mainly using for business so i do not really need to use the ATM often. Will review again after a few months.

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  Willian Movio
  5

  Great bank, fast and simple. Friendly employees.

  Response from the owner

  I’m glad to read you received great customer service. Thanks for the feedback. -Shaun, Wells Fargo HL Social

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  Thar Oo
  5

  I went to go this Hangover wellsfargo bank for some cash get back. The way they serving is too fast & the tall guy who from service counter is so polite & clever. I forgot to ask him name but I really appreciate his help & I like this wellsfargo bank .

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  Alex Donhauser
  1

  This is a terrible bank 1 location within a 16 mile radious no other atm's to use other than the one at the branch that is consistantly out of order my accounts are always getting hacked and when your deposit your first check into the atm you have to wait 18 days for it to clear avoid this place at all cost even if they give you a bonus to switch it is not worth the money

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  Liz Stein
  1

  Yes i agree this branch is terrible 1 location for a 16 mile radius with no atms other than the one at the branch that is always out of service i always call noone picks up the phone and they refuse to give me my bonus for opening the account dont bank here

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  Heidi Benner
  1

  Teller was rude, wouldn't let me deposit cash but only a check, it was due for security reasons. Switching banks!