Wells Fargo Bank Macdade Blvd, Folsom

Wells Fargo Bank Reviews

• J

  Joanne Shaffer
  1

  I am very concerned I went in the Folsom branch to get money out of my savings the lady told me to put my card in and asked how much I wanted never ever did she asked for my ID or I didn’t have to put my PIN number in , so my guess is anyone can find my card and go in Wells Fargo and get my money if I loss my card!!

  Response from the owner

  Thanks for taking the time to share, Joanne. I want to make sure any outstanding concerns you have are addressed. Without using account numbers, please email [email protected] with some additional details about your experience and include your Google username. I look forward to hearing from you. -Casey, Wells Fargo HL Social

• B

  Bill Nichols
  5

  Staff was professional, courteous, and was knowledgeable and answered all my questions. All my banking needs and concerns where taken care of in a professional manner.

  Response from the owner

  Thank you for choosing Wells Fargo. We appreciate your business and you for taking the time to share this feedback. -Shaun, Wells Fargo HL Social

• A

  Andrea Taylor
  2

  It says nothing on the 10 pages posted on the front door that only 3 people are permitted in the bank lobby at a time. It does however say max occupancy is 34, but yet I am standing in the lobby. I wish this inconsistent policy gave bank employees a sense of urgency but it doesn’t, they just walk by without a care in the world. Also have to question why the guard sanitizes the teller window area after each guest, but not the ATM. I know very one is trying but inconsistent polices makes for terrible customer service

  Response from the owner

  I'm sorry you were upset after visiting this branch, Andrea. Could you email me at [email protected] with some more details about what happened? Please mention your review and Google username so I can keep an eye out for your message (no account numbers). I appreciate your feedback and look forward to discussing this further. -Shannon, Wells Fargo HL Social

• K

  Krystal Latane
  2

  I didn't like the fact that you could not enter without an appointment. Then I call the number for an appt and I received the automated system. Press 1 for this, 2 for that, etc. I finally just hung up!! The only other alternative is drive-thru service. I opted not to do this, because I needed the account# which is on another phone. I refused to allow my driver's license to travel up and down the chute, since it could get lost. When I arrived at another location, the associate was kind enough to disclose what branches a customer was able to get into. The branch in the Bala Cynwyd shopping center and the Conshohocken branch. I high-talled it over to Bala Cynwyd and the associate there was nice!!!

  Response from the owner

  Thanks for taking the time to detail your experience, Krystal. To ensure I’m able to look into this matter and forward your feedback appropriately, please send an email to [email protected] with your full name, phone number, and address (no account numbers). Please also include your Google username and mention you posted a review on a Wells Fargo location. -Casey, Wells Fargo HL Social

• B

  Bob Mack
  1

  This bank is always backed up and both ATMs run out of money. Called and spoke to a teller who said it’s rough times? It’s 12:30 in the afternoon and customer’s are receiving stimulus checks and your ATMs are out of money. Get your act together please not everyone has a half hour lunch break to sit in your ridiculous lines ,,,,,,,,,,,,,,,,,,

  Response from the owner

  Thanks for your feedback on this location, Bob. I'm very sorry we didn't meet your expectations this time, and I'd like to look into what happened. Please tell me more about your visit in an email to [email protected], and be sure to mention your review and Google username (no account numbers). I look forward to the chance to assist. -Nick, Wells Fargo HL Social

• r

  russell johnson
  1

  Go into this bank and ask for more than deposit slip. You will not get it. My 91 year old mother who has a difficult time getting around was denied more than 1 slip. It is difficult for her to get around and her hands are arthritic so she makes a lot of mistakes and takes a long tome to fill them out but THIS BANK DOES NOT CARE! Please ask for more than 1 just to annoy them and hopefully, they'll change their policy.

• T

  Toni Brown
  4

  Drive thru ATM was busy but moving.

  Response from the owner

  Thanks for the feedback, Toni, and we appreciate your patience. Please feel free to email [email protected] with your Google username and details of any additional concerns (no account numbers). -Nick, Wells Fargo HL Social

• T

  TIM VATTIMA
  5

  Bobbi was the best, set my wife and me up in no time.... and the tellers all awesome. .. love that they they put up with me and my obsession with change... definitely way better and more convenient than any other bank in the area.... td sucks

• J

  Justin Keller
  5

  Great place to bank at and nice and friendly welcoming employees.

  Response from the owner

  We appreciate you taking the time to share these kind words, Justin, and I'm happy to hear you enjoy visiting this location. Have a great day! -Nick, Wells Fargo HL Social

• J

  Joe Shmo
  3

  The staff is friendly and efficient. But parking is a nightmare. Whoever designed the parking lot for this place needs to get a different job.