Wells Fargo Bank E Point St, East Point

Wells Fargo Bank Reviews

• K

  Kathy Dobson
  1

  I am here at this bank and the staff are apparently more miserable than the average miserable person. A facial expression speaks volumes. In line outside for an hour. Get inside, three tellers total, but there were also six other employees throughout the bank, no office is unoccupied. Of the tellers, one for walk in and two for drive thru. Only one customer allowed inside at a time then 30 minutes for the next. There is not one customer with an appointment in the offices. So these coworkers should be able to help out where the demand is. Just because your title or position is not teller, you should always know how to do the function, or at the very least, the bank supervisor and manager. By now, the cars are winding around the parking lot. This is sad to me. People can't work close together following Covid rules. So it got really hot the sun came out more.... Sorry...the rant got real! I will return to my branch 2022.

  Response from the owner

  Hello, Kathy. I understand how this would be frustrating, and we appreciate your feedback. To ensure I can forward this matter to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much for your review. -Nick, Wells Fargo HL Social

• M

  Mel Smith
  1

  Horrible customer service!! My mother passed away and I deposited a large sum or money. Instead of offering me services they treated me like a criminal. When the check cleared, I went to make an official check the split inheritance with my sibling and they again treated me like a criminal without offering services! I had to literally tell them MY MOTHER DIED in order for them to lay off me. Little did they know I’ve been in banking for over 8 years and know the process and regulations. And lucky for them I didn’t want to see another black woman unemployed! Whoever that teller coordinator was needs to work for the IRS. Never will I go there again

  Response from the owner

  I’m truly sorry for your loss, Mel, and I apologize for the experience at this branch. I’d like to make sure this is reviewed and addressed by the appropriate team. Please email me at [email protected] mentioning your review and Google username (no account numbers). I look forward to discussing this further. -Shaun, Wells Fargo HL Social

• A

  Akil Bey
  5

  I had an exemplary experience at this bank! So much so that Ms. Cheryl Bray is now my new personal banker, as she greatly assisted me with an important wire transfer. From the order in which they manage their lines, to their heartfelt teller/ banker assistance. Even with the other patrons of the bank, all of whom they knew on a first name bases, it truly felt like a warm and inviting environment. This is a bank I will definitely frequent! Thanks again.

• A

  ADAM GRAY
  1

  This is the worst branch of Wells Fargo. They don’t want your business and they act as if you annoy them. Never going to this branch again and I work in East Point...just sad!!

  Response from the owner

  I'm truly sorry you haven't received the customer service you expect of us, and I want to make sure your feedback is forwarded appropriately. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -Jessica, Wells Fargo HL Social

• D

  Daija D
  1

  Extremely slow service. Not sure the purpose this location serves beyond wasting people’s time.

  Response from the owner

  Thanks for bringing this to our attention. I'm very sorry about the line at this location, as I know how frustrating a long wait can be. To ensure I can forward your feedback to the appropriate team, please share your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username as well (no account numbers). I look forward to addressing your concerns. -Nick, Wells Fargo HL Social

• L

  Laurie Moore
  5

  The associate were very very helpful 👏!!they went out of their way to help me!! They helped me get a Debit card and asked me if any body asked me to apply for a credit card 💳 I.I will go Back to this Bank again and again!!!!Thank u!! Wells Fargo in East Point

  Response from the owner

  I'm very pleased to hear our team members at this branch are helpful. Thanks for taking the time to share this with us, Laurie. -Jessica, Wells Fargo HL Social

• A

  Aliyah Pettway
  1

  no notary available and manager did not know when the service would be available. ghetto

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• C

  C Dub
  1

  I would only recommend this branch if you had to make a deposit or withdraw at the last minute or you got a chip on your shoulder and you don't mind cussing someone out. . Black people like these make me understand the need for gentrification. Why do you have an attitude on Friday when y'all are about to close and yopu can still enjoy this beautiful day? I ain't catch her name but next time they give me attitude I'm gonna reciprocate.

• d

  donovan mahone
  1

  Shouldn’t even get a star but it was no way I could write a terrible review without giving them one

  Response from the owner

  I'm sorry we didn't provide the customer experience you expect from us. I’d like to learn more about your visit. Please email [email protected] mentioning your review and your Google username so I can keep an eye out for your message (no account numbers). Thanks in advance. -Shaun, Wells Fargo HL Social

• V

  Vanessa Shell
  1

  Customer service is not their strong suit. This is the closest Wells Fargo location to our home and our poor experience here is causing us to consider switching banks altogether.

  Response from the owner

  Thanks for your feedback, Amanita. Could you tell me more about what happened in an email? Please address it to [email protected], and be sure to mention your review and Google username (no account numbers). I'll make sure your experience is reviewed by the appropriate team. -Janet, Wells Fargo HL Social