Wells Fargo Bank E Palisades Blvd, Fountain Hills

Wells Fargo Bank Reviews

• A

  ASK & AKK
  5

  Always greeted upon entry and everyone's eager to assist, with a smile. We're fortunate to have WF and delightful staff in Fountain Hills.

  Response from the owner

  We strive to provide a great customer experience and we’re happy to read about yours. Thanks for taking the time to share this with us. -AJ, Wells Fargo HL Social

• M

  Martin Kvam
  1

  Never answer their phones. Always a recording.. if I wanted to use the website I would’ve went there to begin with…. Poor customer contact service

  Response from the owner

  I'm very sorry to learn about your experience attempting to reach this branch over the phone. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). Thanks so much. -Shaun, Wells Fargo HL Social

• P

  Patti Lopuszanski
  1

  My husband just went into change our address on our account and the two bankers refused to help saying they had an 11am appt. He was there well before 11am and said he would wait and they said it would be long. He just came from Chase Bank and was able to do it in 5 minutes and these two were less than helpful with attitude.

  Response from the owner

  Hi, Patti. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses this matter. Please mention your full name, phone number, address, and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• N

  Nancy Schermer
  1

  I can confirm the rude attitudes mentioned in other reviews by my own experience. I escalated my complaint but no one has reached out to me. I will be switching to another bank.

  Response from the owner

  I'm very sorry to learn about your experience, and I want to make sure this is thoroughly reviewed by a specialist. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• V

  Vespyr Nadolny
  1

  I have been a Wells Fargo customer since 1999 and will no longer be one as of 2017. This branch has very poor customer service. The frequent change of drive-thru tellers with little to no banking experience will forget to input a check into your account and run a check through for the wrong amount. They also deposit money into the wrong account if you have more than one. If you use this bank you will need to thoroughly review every deposit slip for every transaction.

• P

  Pauly Dee
  1

  I was just in there and the gentleman in front of me it was not his fault the teller did not know what she was doing and everybody could see that I was getting frustrated as I’ve been standing in line for 10 Minutes at 9 AM in the morning when they open. Kate who is the manager looked at me and cared nothing. This Wells Fargo even though it felt Hills is the worst I have ever been to by far. In fact I’m just going back to Chase Wells Fargo is horrible about letting people wait

  Response from the owner

  Thanks for your feedback on this location, Pauly. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Shannon, Wells Fargo HL Social

• H

  Human Compass Project
  1

  WORST BANK EVER. I'm not sure who's hiring the staff over here clearly they clearly don't care about anyone but themselves. Save yourself the time, energy, and money by going somewhere else. This bank operates on the lowest standards I've ever seen, with zero values for other people.

  Response from the owner

  Thanks for your feedback. Could you tell me more about your experience in an email? Please address it to [email protected], include your Google username, and mention this review (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• M

  Megan Boden
  5

  I needed assistance during the COVID quarantine period and this branch offered scheduled appointments to enter into the bank to get direct assistance with a banker. It wasn't the most convenient solution (I did have to wait a day for an open timeslot) but it got the job done.

  Response from the owner

  Hi, Megan. Thanks for taking the time to share this with us. We appreciate your feedback and understanding. -Janet, Wells Fargo HL Social

• K

  Kevin Brown
  5

  Since moving back to the USA from Europe in 1994, we haven't had very good luck with banks. I was a long term Credit Union member prior to moving to Europe, but we moved away from that CU. Name a major bank and I've tried them from bad to horrible experiences. However, Wells Fargo has been a joy over the past four years. The staff in the Fountain Hills location are helpful and efficient. Looking for a great bank? Try Well Fargo.

• T

  The FHYC
  1

  Unfortunately this bank does not represent the kindness and caring nature of the the majority of businesses in this town. It seems like these employees must not live here. They are completely disrespectful and rude for no apparent reason.

  Response from the owner

  I’m truly sorry for the rude customer service at this location. Could you tell me more about your experience in an email? Please address it to [email protected], include your Google username, and mention this review (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social