U.S. Bank Branch N Fountain Hills Blvd, Fountain Hills

U.S. Bank Branch Reviews

• S

  Stone Care of Arizona
  5

  We have been banking at the Fountain Hills in store location for over 12 years. We are what you would called a preferred client of theirs. We wanted to take time to post a comprehensive review after seeing some negative posts. First and foremost it’s easier for people who don’t do business with you to post damaging comments the impugns a companies reputation. We would like to post as a “satisfied customer” of USbank. We totally disagree with the negative things stated. Here is some facts, the US bank Fountain Hills location has thousands of cheerleaders who “choose” to do banking in the Fountain Hills location, why? Great question let me elucidate for you..... 1. Samantha Steele I recall the day Samantha was hired. She was on fire and eager to learn. Her core value is to make sure you are happy. It took her 1 week and she was calling me by my surname. I corrected her to call me by my first name and it began our relationship. I personally observed her become a Banker2 and evolve into a very sophisticated, professional, kind, going above and beyond to make sure that your banking needs are met. when I first met Samantha she had braces now you can see after her beautiful smile with that twinkle in her eyes in her efforts and confidence to meet your needs. We are truly blessed we had the pleasure of meeting her. 2. Sylvia Navarrette: We we opened our business account with the rock solid Sylvia. Sylvia is smart as a whip! She knows the front and back interactions of banking. She is not shy at laughing at life and trying to bring every client into her word of happiness. When we purchased a new car Sylvia was there! When had a issues Sylvia was there! When we opened a line of credit Sylvia was there! How do you know Sylvia from Samantha? Her additive laughter and her efforts to create a happy customer. She rocks!!! 3. David Cabral Logically it goes that we witness David’s first day on the job! David is very cool! He is the balencing force to Sylvia and Samantha. He serves his customers by making sure you don’t make a mistake. David is very friendly and has a wonderful demeanor. David called me about a mistake I made on one of our many deposits. His shepherding and watching for accuracy on our account is greatly appreciate it. In conclusion, US Bank is an “icon” in Fountain hills, they offer Familes lots of banking options and businesses like ours. We recommend that you stop by the Safeway US Bank and take a moment to introduce yourself to Sylvia, Samantha and Dave and their management team. You will agree it will be one of your best banking experience.

• Z

  Zachary Fredrickson
  5

  Shock to read the nasty reviews. Actually they are BOGUS reviews. The team at US Bank are AWESOME!!!! They go way and above to ensure you are happy. They are a local bank who manages my money and will give me great advice thanks USBank for providing a great banking experience

• M

  Ms. Sharia Ilyas
  1

  If there was 0 star, that's what I would give. I actually first went to the nearest US Bank Fountain Hills location in Phoenix since I have an account with them. I thought to deposit the money with them. I was told that they don't accept foreign currency at this location. I was advised to go to US Bank Scottsdale: 4253 North Scottsdale Rd, Scottsdale, AZ. I was told that at this location, I can deposit the money in to my account. It was 20 miles far from my home. I went there to deposit to the account. When I got there, I spoke to the person at the front desk. The man at the front desk said there's a currency exchange that I can exchange my currency and then you can deposit. I saw it was Travelex Currency Exchange. I went up to the lady and gave her my foreign currency which was Riyal. She just advised me of $9.95 fee. She counted money and was matching on a computer screen. I also told her that I saw online the current rate of Riyal is 3.75 = $1. She was just like hmm hmm!! She didn't advise me that, that's not the rate she's giving me. My son was already home from school, so I took the money and the receipt. When I came home, then I saw she gave me the rate 4.24291. I called, but no one answered. On top of it, I had a big bill of 500 Riyal, she refused to take. She said, we don't buy it. That was a first time, I have ever heard. I highly recommend don't do business with Travelex Currency Exchange and US Bank.

  Response from the owner

  We're so sorry to hear you had a less than satisfactory experience during your recent visit at this location. If you would like to share details you are welcome to do so by emailing [email protected]. Please include your contact information and reference number 1247. We will give you a call within 2 business days. We hope to hear from you soon. ^Heather

• J

  Jacob Kimball Ely
  1

  Worst damn bank you could ever mix yourself up with they literally steal your money

  Response from the owner

  Hello Jacob, I really appreciate the time you've taken to leave this review. Thank you. What you've said is incredibly concerning to us. If there's something that needs to be addressed, we definitely want to do so. Please send us an email with your phone number and your reference number:1404, to [email protected]. Once we receive your phone number, we'll give you a call as soon as we can within 24 business hours. Thanks in advance. ^Caitlin