Wells Fargo Bank Bridge St, Lambertville

Wells Fargo Bank Reviews

• S

  Suzanne Cammerano
  2

  Don't bother making appointments at this branch, as they will not be honored. Wells Fargo customer service made an appointment for me (after speaking to 4 other WF reps who didn't know we needed to do our transaction at the branch!) but when I showed up at the Lambertville branch I was told they were unaware of my appointment. We went ahead and made a new appointment for the next day, which they pushed back at the last minute. All this wasn't frustrating enough so they went ahead and squeezed in another appointment ahead of us so we were asked to wait at least half an hour upon arrival. Very disrespectful. Withdrew every cent and will open a new account elsewhere in hopes of decent customer service. I added a second star because the teller was at least respectful.

  Response from the owner

  Hi, Suzanne. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• J

  John Kernaghan
  5

  I came in to close an account and had some if the best customer service Ive ever received. I was quickly greeted by Angelo and he pointed me to Khushwant, the manager of the branch. Not only was he helpful in getting my account closed ; he was also incredibly kind and we had a great conversation. This is a wonderful branch with an amazing staff.

  Response from the owner

  I'm glad to see you got the service you needed at this location, John. Thank you so much for sharing your review with us and have a great rest of your day. Thanks again. -Liz, Wells Fargo HL Social

• J

  Joannes Mejia Hernandez
  4

  Good "Mariphily" speaks Spanish .. :)