Wells Fargo Bank Lincoln Ave, Lone Tree

Wells Fargo Bank Reviews

• W

  Wendy S.
  1

  When we walked in. Several bank employees were clowning around together. Unable to receive service without an appointment 6 employees in view at desks were not with customers. We waited 20 minutes and no one not even branch manager Laura Ann McIntyre checked with us. Joseph Lammers did help a customer without an appointment during our wait. We also watched a customer be asked to provide proof of her appointment, she had a teller set the appointment for her and had no proof. The bank employee, fresh from lunch agreed to speak with her until her appointment arrived. Do not go here if you require assistance. Rude and unhelpful. They do not care about your business.

  Response from the owner

  Hi, Wendy. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• M

  Megan Collins
  1

  I can't book flights online with any of my WF cards. I've inquired about this with customer service several times and the best they can give me is "I dunno, should work." But it doesn't. And I have lost count of how many bad situations this has created for me over the years, one of which I am in the midst of currently. But nobody knows how to help. I don't know what to do anymore besides switch banks next time I'm in the US. That could be years from now, though, so it doesn't help me right now. I wish someone would help.

  Response from the owner

  Thanks for bringing this to our attention, Megan. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• T

  Traci Hernandez
  1

  I used to love this location. You could walk in and be greeted and asked how you could be helped. I would like to say I was greeted today , but I was not. I was completely ignored, and as I walked toward one of the desks I was snarled at " I'm on the phone", ok, so I walked to the next person", He is in training", ok, next person " She is in training".. ok, the correct response is " so sorry, we will be with you as soon as possible. no one ever asked how they could help me. unfortunately I was there to close out my deceased son's accounts . It took all I had to even go into the branch and to be treated so horribly was just too much. Horrible customer service .

  Response from the owner

  Hi there. Please accept my condolences for the loss of your son. I'm truly sorry to read you were made to feel this way when visiting this branch to discuss your financial needs. I want you to know we take this sort of situation very seriously, and I would like to take responsibility for making sure this is thoroughly reviewed and addressed by a dedicated specialist. To get started, mention your review, any additional details about your visit to aid our review, and your Google username in an email to [email protected] (no account numbers). I appreciate you sharing this with us and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• A

  ALEX K
  1

  Horrible customer service. I called and was asking for some information which the person on the phone could not help me with. I was asking basic questions on direct deposit and he became rude and said I could find the information online. After I asked for a manager or someone who could help he said he was the highest person available. I asked if I could talk to someone else and he hung up. I hope you are able to identify the employee

  Response from the owner

  I'm disappointed to learn about your phone call with one of our branch associates, Alex. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• J

  Julene Johnson
  1

  Worst customer service and an inept management. Worst experience I’ve ever had trying to pay my car off!!!! Don’t bank here, just a joke.

  Response from the owner

  Thank you for your detailed review, Julene. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• ש

  שמחה פסקו
  1

  I'm with this location for the past 6 years now. The service is getting worse every time I think they got to the lowest level they prove me wrong. Do yourself a favor and do not go there to open a new account take your business somewhere else!!!!!

  Response from the owner

  I’d like to know what makes you say this. At your convenience, send an email to [email protected] with some additional details about your experience (no account numbers), and I’ll do my best to ensure your concerns are addressed. Please include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• E

  El Pasko
  1

  Bumped our appointment from 9 to 10 Still with the 9am customer at 11:00 am The manager apparently can't do anything This location gets consistently worse year after year. Only 1 banker at this location on Saturday apparently.

  Response from the owner

  This is not the customer experience we strive for, and I hope you’ll accept my apology for what happened. Please email me at [email protected] with your Google username, full name, phone number, and address (no account numbers). Be sure to mention that you posted a review on a Wells Fargo location as well. I’ll do my best to address your concerns. Thank you. -Casey, Wells Fargo HL Social

• С

  СОНЦЕ W
  1

  Went in to open a NEW CHECKING ACCOUNT. You will need an APPOINTMENT!!!! Even when there are plenty of people sitting around doing nothing.

  Response from the owner

  Thanks for bringing this to our attention. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• M

  Mackenzie (Kenzie)
  5

  The employees at this location are very kind and helpful. There was not a wait when I arrived, and my visit was short and sweet due to the efficiency of the staff! This location is also very nice, and they have sanitizer stations throughout the store.

  Response from the owner

  I’m glad to hear your experience with us has been positive. Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• O

  Oscar
  1

  In-office experience has been great for me, but over the phone has been terrible. I call to ask about a new service I read about online to get some details to see if I qualified. The person told me to hold that she was going to find someone I can talk too, then she forwards my call to customer service. They straight-up ignore my call and forward me to customer services without even listen to my question. The customer service they forward me too was the wrong one anyway. I call back and ask then why they did that and their answer "You need to talk to someone so we forward you to customer service". Sadly, they didn't even try to speak to me for five minutes to see if they can answer my question.

  Response from the owner

  I'm sorry to see this, Oscar. Please email [email protected] with your full name, phone number, address, and Google username (no account numbers). I want to make sure your experience is reviewed and addressed. -Liz, Wells Fargo HL Social