Wells Fargo Bank Nw Federal Hwy, Jensen Beach

Wells Fargo Bank Reviews

• L

  Leo Mizrahi
  1

  Never had such a bad experience at Wells Fargo in my life. I waited 20 minutes in line to get a direct deposit slip, then was told I have to wait in another line to talk with somebody else. Then I had 3 people who came here AFTER me get to go ahead of me. Not to mention the manager Lynette came out and was condescending and rude when I told her I just need a direct deposit slip, and let this older lady skip me in line. I waited over an hour for a piece of paper.

  Response from the owner

  Hi, Leo. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• G

  Gregory Kohs
  2

  Third time coming to this bank to open a teen checking account. Previous two times, gave up because the wait was so long. This time, we came in on a Saturday, where I had seen earlier in the morning there were three agents in the "desk" area. But when we returned about 25 minutes before they closed, there was only one account manager still working, she was busy, and she told us to leave and come another day. Makes me wonder if it's worth engaging with this branch.

  Response from the owner

  I appreciate your feedback, Gregory. This is not the customer experience we strive for, and I hope you’ll accept my sincere apology for what happened. Please email me with your Google username at [email protected], and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing your concerns. -AJ, Wells Fargo HL Social

• m

  mari smith
  1

  Drive threw at 1 pm on Monday afternoon was terrible . Older heavyset African American lady was very rude. Was pissed caused I asked for 20.00 in coins . Mind you I have been a customer since the 90's of Wells Fargo . She said I can't hear you !!and cuts the mike out and started making faces at some co worker Geez . It's was obvious lady .You re pissed because you have to get off your throne and put $20 in quarters threw a tube it's time you look a job that makes you happy. Another I'm happy Wells Fargo customer ....

  Response from the owner

  I'm sorry to learn about your experience at this location, Mari. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Shannon, Wells Fargo HL Social

• E

  Edna Geller
  5

  Staff has always been nice, wait time is good.

  Response from the owner

  Thanks so much for your feedback, Edna. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• K

  Kristi Daly
  5

  I just switched over to your bank from my other bank. What impresses me the most at this point is the fraud alert messages that I get. I get an instant message to see if it was me. Thank god I called the 1 800 number bc I found out that a transaction was made for muscle milk, and has reimbursed me that amount. Which was not me, and also they put a block on my card from that transaction. My last bank never ever informed me when I had fraud protection put on there. No text message or email, and I was constantly over drafted. I just want to say thank you

• J

  Jennifer Coon
  5

  This branch is AWESOME. They are so professional, attentive and friendly. I do not understand how anyone could view them differently because I have been there many times...Nadege has helped me so much, so has Shannon and others. Thanks Wells Fargo!

• K

  Kelly Louviere
  1

  Jensen beach Wells Fargo will no longer have my business. I moved here four months ago and to my disappointment have not been treated well. The branch manager ignored me then spoke to me in a very rude manor. I have banked with Wells Fargo for years. I always experienced superior customer service in my home town and never thought that I would see the day to bank elsewhere.

• A

  Amanda Curry
  1

  The lead teller Yanet was extremely rude to my husband. Their ATM was down so I asked him to go inside to deposit money in my account because I am pregnant. Yanet was extremely rude to him and initially refused to take the money until another teller told her just to do it. Bad service at this branch.

• K

  Kym Shepard
  5

  I love Wells Fargo but truly this particular branch is most wonderful ❤

  Response from the owner

  I'm truly glad to read your review, Kym, and I appreciate you taking the time to share these kind words. Have a great day. -Janet, Wells Fargo HL Social

• L

  Lori Draowski
  1

  The drive through teller is extremely rude and nasty. Obviously hates her job.

  Response from the owner

  I'm disappointed to learn about your interaction with one of our branch associates, Lori. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social