Wells Fargo Bank S Finley Ave, Basking Ridge

Wells Fargo Bank Reviews

• B

  Barbara Pitney
  1

  I am trying to repoort fraud and at emergency number for FRAUD I am put on hold for 25 minuites because every banker is busy. This is the worst Babk I have ever dealt with in my life and I am in my 80s so I have dealt with a lot of banks. NONE is so bad as Wells Fargo

  Response from the owner

  I'm very sorry to learn about your experience over the phone, Barbara. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). We appreciate your feedback and look forward to hearing from you. Thanks so much. -Nick, Wells Fargo HL Social

• P

  Priscilla Cecchini
  5

  Five Star service from Audra today in Basking Ridge. What amazing customer service! I was there with my son and we had a very unusual question about a money order and we assumed that we would be told she could not help us. She was so informative and extremely pleasant. You have to say something when you get service like this! Thank you so much!!!

  Response from the owner

  It’s wonderful to see that you had such a positive experience with Audra. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• C

  C Z
  3

  The employees are incredibly nice but it always takes so long to do simple transactions. They’ll have maybe one or two tellers available for the lobby and the drive up and a supervisor. The supervisor doesn’t do anything besides greet the patrons and then let you know that someone will be with you shortly. I’m at the drive through doing a simple deposit and it’s taking 10 minutes.

  Response from the owner

  I'm sorry to see you've experienced long waits at this location. If you would like me to look into this for you, please email [email protected] with some additional details (no account numbers). Be sure to mention your review in your email. Thank you. -Liz, Wells Fargo HL Social