Wells Fargo Bank Mars Hill Rd, Acworth

Wells Fargo Bank Reviews

• K

  Kat Harrison
  1

  I would leave 0 stars if I could. My husband went to deposit a check this morning. He wasn't trying to cash it, just deposit it. This is a $5,000 check from a multi-billion dollar trucking company as compensation for their driver wrecking my husband's car. These people acted like he had a fake or stolen check and after having him sit at the bank for 40+ minutes refused to deposit it. I definitely feel like my husband was racially profiled. Clearly they don't value his business.

  Response from the owner

  Hi, Katelyn. We take this issue seriously and appreciate you bringing it to our attention. To ensure I can ask the appropriate team to look into what happened, please email me at [email protected] with more details about your husband's interaction with this associate. I ask that you mention your review and Google username as well (no account numbers). -Nick, Wells Fargo HL Social

• B

  B Ward
  1

  I was so disappointed with my customer service experience with this branch. There were three employees working in the offices and two tellers I appreciate the tellers speaking but that was it, as far as showing any kind of customer service. I sat in lobby for 20 minutes without one office employee asking what I needed help with. It wasn't until one of the employees got up from her desk that I asked her was she the only one available, she already had a customer, she said she was because the other two in the office were in a work meeting. Seriously I would think having your customers waiting and seeing them leave and receiving no service would be your first priority. Very disappointing.......

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• B

  Best Start Preparatory Academy
  1

  Customer service training would be appropriate here. Anyone notice that all of the positive reviews are from staff members? Maybe they should stay there alone. Do yourselves a favor and visit another branch or another bank altogether.

  Response from the owner

  Thanks for your feedback. Could you tell me more about your experience in an email? Please address it to [email protected], include your Google username, and mention this review (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• J

  Jibriallah Kayyisa
  1

  I went into the branch feeling very weak from a medical condition, for a simple transaction. The racism at this branch is so high that Arnette called me a racial slur, denied my transaction and got the support of Anthony Arnone, branch manager, who made it clear that if I was too weak and in too much pain to smile in his face and beg him to let the transaction go through, then he was going to laugh in my face and tell Arnette, Do whatever you want.” I’m disappointed. These are representatives of a national bank.

• D

  DONNETTE MCCLELLAN
  1

  This is the worst group of people I have ever run into. Either Wells Fargo does not evaluate its workers at all, or Wells Fargo doesn’t need customers. These people are as comfortable insulting clients at work as they would be in their own living room.

  Response from the owner

  Hi, Donnette. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• P

  Pastor Jonathan Baker
  5

  Dale Hoeflinger is amazing! Super informative and since I’m a relational person, he’s perfect. He’s helping my wife and I with everything we need and he’s my go to.

  Response from the owner

  Thank you for taking the time to leave this thoughtful review, Jonathan. I’m glad to read you and your wife had a wonderful experience while working with Dale, and I've made sure these kind words are forwarded to him and his manager. Have a great day! -Jessica, Wells Fargo HL Social

• E

  Ettiene Shelton
  1

  Why do the people in this branch think it’s okay to be disrespectful to customers? I walked out after seeing the teller call a customer the N word. The manager, Anthony, was laughing as she said it.

  Response from the owner

  Thank you for your detailed review. Allow me the opportunity to review this matter. Please email [email protected] with your full name, Google username, phone number, and address (no account numbers). Be sure to mention you posted a review on a Wells Fargo location. Thanks. -AJ, Wells Fargo HL Social

• D

  Diane Corbin
  1

  This is the worst branch office in the system!!! I almost closed my accounts that we have had for 33 years. The teller LAUGHED in my sons face when she refused to cash my check from Wells to my son (with proper ID, etc) *

• B

  Brendan Malverty
  1

  I called to ask what hours they had due to Covid and this lady just hung up on me after I asked. I called back and she had a MAJOR attitude and sounded like she was just over it. Wouldn’t do my banking here if I were you.

  Response from the owner

  I appreciate you bringing this to our attention, Brendan, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• C

  Colleen Witt
  5

  Dale has always helped me find the right financial answer to my questions. He has wonderful resources to help guide my through many financial situations.

  Response from the owner

  It’s wonderful to see that you’ve had such positive experiences with Dale. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social