Wells Fargo Bank W Southlake Blvd, Southlake

Wells Fargo Bank Reviews

• A

  A M C
  1

  I received a large inheritance and went into the Southlake branch to open an account. I arrived at 2:10 and stood there for 15 minutes with nobody helping me. They were overwhelmed with the drive thru! I told the teller my need and she said “ok, just sit down maybe someone is still here”. What? It’s 2:25 on a Friday. I waited for one full hour in that chair. No one came to help me, so I started walking back to the offices. First to the left, NO ONE WAS THERE. Now to the right, saw the vault was open, interesting, and one person was being helped in an office, kept walking, only one man was in the last office so I knocked and asked for help. He said “I’m very busy doing something else, you must make an appointment!” Now it’s 330, so I went online to make an appointment. Guess what? There are no appointments available until next Thursday. Maybe this branch only sees one person per day. Wells Fargo just missed out on a HUGE account. I went to a different bank, arrived at 4:00 and opened an account, placed a large check in and was out the door at 440. If you are so understaffed, then close your doors. You are not helping anyone.

  Response from the owner

  I would like to apologize for the treatment you received when visiting this branch. Allow me the opportunity to have this experience thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. -Nick, Wells Fargo HL Social

• K

  Kym Blakeley
  1

  I've been w/ this partiicular branch for 4 years & have never had a problem until yesterday, & it was a MAJOR PROBLEM! For 4 yrs I've cashed & deposited my paycheck twice a month. Yesterday I did the same thing only to find out they're HOLDING my paycheck until June 9th saying funds were not available in my employer's acct....I work fir a dentist w/ a VERY lucrative practice! I called him, he checked his acct, already KNOWING the funds were available. Neither of us understood WHY there was a hold & the bank said nothing can be done about it & that funds will be available June 9th. So now he's going to put a stop payment on it & write me a new check that I'm going to cash at HIS bank then deposit it in my acct & once my auto drafts come out im changing banks! This is frustrating & absolutely ridiculous!!!!

  Response from the owner

  I understand how this would be frustrating, Kym. If you'd like to discuss your experience with a specialist, please share some more details along with your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username so I can keep an eye out for your message (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• J

  Jake Russell
  1

  This place is so slow. ATM is broken. Inside girl is soooooo slow and not it a hurry to move the line at all. It's bad when I leave line after ten minutes to go down road and pay another bank to pull my money out of Wells Fatgo. Garbage. Went across street to Frost took one minute

  Response from the owner

  I understand your time is valuable, and I apologize sincerely for the inconvenience. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Nick, Wells Fargo HL Social

• T

  Tutti Patel
  5

  What a great experience! Shaista Khanmohammed who is the small business banker was tremendously helpful in setting up a new business account for us. We are busy professionals and showed up at 4:45pm and she was supper accommodating and even stayed late to help us! We have many accounts with Wells Fargo and have been super pleased with the service at this branch particularly. I would getting in contact with Shaista for any small business needs!

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Tutti. It’s wonderful to see that you had such a positive experience working with Shaista. I will make sure this feedback is shared with her and her manager. Thanks for choosing Wells Fargo. -Nick, Wells Fargo HL Social

• V

  Vincent Hoss
  5

  I have been with Wells Fargo for over 10 years. Personal Banker - Rupesh Nepal - Was Amazing. I had tried unsuccessfully to open a second account online for 7 days, each day I called and each day after 1 to 2 hours they said "oh we have this problem, we are missing this or that, then I would send it in, then they would assure me that the account would be open tomorrow." Unfortunately tomorrow never came, even though someone opened a case on what happened and assured us the account would be opened the next day. They are still sending me emails that I cannot open and requesting missing information that I sent in several times. BUT Rupesh Came To The Rescue!!! In ONE hour we had the account opened, all our information was updated in the Wells Fargo profile with our new address etc. We were so upset with the online experience that we were actually trying to switch to a new bank when we met Rupesh and out trust was restored in the Wells Fargo experience. He was very knowledgeable and very easy to work with.

  Response from the owner

  I’m glad to read you had such a wonderful experience working with Rapesh. I've made sure both him and his manager are aware of these kind words. Thanks for the feedback. -Jessica, Wells Fargo HL Social

• C

  Clay Hunt
  2

  Terrible customer service. If it weren’t for a time pressing matter, I would have walked out and taken my banking elsewhere. They were “all really busy” with 1 person in the location and “have I tried their schedule an appointment app”. I needed to make a large wire and do it timely. I told them I really needed to get it done today. They said “well, we might not be able to do it today, however you can take our next available appointment.” A banker came out of his office, they are standing right in front of me negotiating back and forward about who has time to help me. One of them finally relented after the other said, well, I’m busy, however I’m trying to drive everyone to the app”. Clearly a corporate agenda. Customer service first, then guide customers to using app in these difficult times. Don’t not help just to prove a process. I’m not a dog, I don’t need training, and you have my money that you should be bending over backwards to service for me. I gave them 2 stars instead of 1, because they did ultimately get it done.

  Response from the owner

  Hi, Clay. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• D

  David Z
  1

  I went in to do an IRA Rollover from a 401k. I thought I could just deposit the checks there; apparently I can't, but that's okay. Two different people here had no idea how to deposit the checks, so they called a third person in the "back office" to ask them how. I need to fill out paper work. So they print the paper work and give me envelopes. Seems like pretty good customer service so far. I overnighted the checks to the address on the paper work, because I'm leaving the country soon and wanted to get this taken care of. Unfortunately, despite looking directly at my accounts, they failed to realize that IRA Brokerage accounts have separate paperwork. I only found this out myself when I called in to the Wells Fargo general number and wanted to find out why my checks weren't deposited yet. It took me being transferred to 5 different people at the general number before anyone had any clue about anything, but that's a separate story. The lady on the phone eventually told me that I should stop pay on the checks and have them reissued. I took my overnight receipt ($25) to this location in an attempt to have my overnight fee credited back, since it was due to *their* mistake that I overnighted it to the wrong address. I simply sent the letter to the address which was listed on the forms that they printed out for me. They refused to even entertain the idea of crediting me back the money. They said that since my account is an IRA Brokerage account (which is handled by a separate entity under the same corporate umbrella), they cannot help me with this issue. I wanted the fee credited back to my checking account, which isn't a Brokerage account, and the mistake originated at this branch via paperwork that this branch told me was correct... yet somehow this isn't their issue? This branch has single handedly caused me to move my funds to a competing bank. No one here knows anything about anything, and if you call in to the Wells Fargo number, no one there knows anything either. Unacceptable customer service

  Response from the owner

  Hello, David. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. To ensure I can look into what happened, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to addressing your concerns. -Shannon, Wells Fargo HL Social

• G

  Gabriela N. Anderson
  5

  I received perfect support at this branch. I needed urgently some documentation from an account that had been closed in 2017. The bank rep., Victor R. Silva, promptly made phone calls and sent emails and helped me get my document which was sent from another office to his branch to save me lots of time and effort. A very professional and friendly staff, I'll definitely get my business only here in future and will recommend the branch to my clients.

• A

  Aime Mercado
  5

  I love coming to this Wells Fargo! Never a long wait and PERFECT customer service. I was helped today by Maggie and she was amazing! She helped with my 3 problems and was so quick too!

• S

  SKATEINFORMANT
  1

  I was trying to buy a house and came in with a simple request...take money out of Savings account - A and move it into my Checking account. They took out 6 THOUSAND dollars out of Savings account - B which did NOT HAVE ENOUGH FUNDS FOR THAT TRANSACTION . I only have 3 accounts. Checkings and two savings. They created a GIANT overdraft charge....due to incompetence. Plain and Simple. THIS WAS SUPPOSED TO BE THE EASIEST TRANSACTION I HAVE EVER DONE IN ANY BANK. Extremely disappointing. I will make sure I do not return even if its an inconvenience or longer drive to another branch.

  Response from the owner

  I’m truly sorry to see you incurred this fee as a result of this transaction. Let me make sure this is reviewed for you. Please email [email protected] with your username, full name, phone number, and address. Be sure to mention you posted a review on a Wells Fargo location and do not include account numbers. Thanks. -Liz, Wells Fargo HL Social