Wells Fargo Bank Greenleaf Ave, Whittier

Wells Fargo Bank Reviews

• K

  Kristine Negrete
  1

  I have been a wells customer for some years at the whittier branch on Greenleaf. The staff is great but the lines are outrageous 😳 there is usually 1 maybe 2 tellers. This to me is very frustrating they need more tellers for the amount of customers they see daily. Today I went in to so some transactions twice and only 2 tellers and a line with at least 12 people. I will now be going to the LA Habra branch. So disappointed 😞

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• M

  Michelle Simonian
  5

  Sonia was amazing very professional it was such a pleasure working with her I have been banking with wells fargo since 2003 I will be honest though if it wasn't for Sonia I was thinking of closing my account due to the fact that when I went there twice the girls that are working at the whittier location many of them are very unprofessional, they socialize and laugh to much, they also do not want to take the initiative or the patience to help you out but Sonia wow she explained everything in detail she was friendly and I just loved how she made feel so comfortable excellent customer service Sonia thank you again Sonia I will be referring my friends to open up a bank account the owner at this location really needs to coach and train the employees here to be on top of business and keep professional thank you

  Response from the owner

  I’m happy to see Sonia was able to provide such a great experience for you at this location, Michelle. Should you wish to discuss your experience at another location, please mention your review and Google username in an email to [email protected] (no account numbers). Thank you. -Nick, Wells Fargo HL Social

• l

  leon Leon Walraven
  5

  Had to close an account at the Whittier Branch for my brother that passed. Miriam took care of everything needed to make this as smooth as possible. Thank you Miriam

  Response from the owner

  I'm sorry for your loss, Leon. I'm happy to hear Miriam was able to provide an excellent experience at this location during this difficult time. We appreciate the feedback. -Nick, Wells Fargo HL Social

• R

  Roy Garcia
  1

  Horrible additude to verify check stood in line 1 time she came nasty n felt uncortable said we need to c everything all over made me wait again in line n stood at her desk wen she could of cashed me out the manager alahondra very unprofessional

  Response from the owner

  I appreciate you bringing this to our attention, Roy, and I’ll do my best to ensure this matter is addressed. Please send an email to [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• L

  Lily Duque
  1

  EXTREMLY DISAPPOINTED!!! After over 25 years banking here and obviously wrongly encouraging family and friends to bank here. today I was scheduled to open an account for my son. I was a little late (tried calling to inform my delay since driving from far away but no awnser due to limited personal to awnser phones. I was told by Alejandra manager) would not help me since I was 20min late. I get it but after over 25 years of being a loyal customer waiting in long lines because never enough tellers they had no Mercy...I was told by Manager basically ALEJANDRA very coldly demeanor "to bad can't see you schedule again when ever we're available" felt like a slap on the face! My loyalty to an imperfect bank meant Nothing!! HOWEVER, THEY EXPECT PERFECT CUSTOMERS!..would I reffer this bank again?... obviously NEVER!!!

  Response from the owner

  I’m disappointed to learn about your experience a this location, Lily. We’ve received and responded to your email. Let’s continue our discussion there. Thank you. -Nick, Wells Fargo HL Social

• C

  Christian Hernandez
  1

  I came during my lunch break and as I was waiting for a banker all of the bankers took off for lunch. Ended up waiting around 45 min to talk to someone. Than the guy who checks you in came up to me to check me in again. Really? Everyone goes to their lunch break during the busiest time of the day. Sounds like poor management to me

  Response from the owner

  I apologize for any frustration, Christian. Let me look into what happened. Please email [email protected] with some additional details (no account numbers). Be sure to mention this review in your email. Thanks. -Liz, Wells Fargo HL Social

• G

  Gordon Hicks
  1

  Waited outside in-line as directed by staff, who went back inside and let three people skip the line before others. Only conducting loan business by appointment only.

  Response from the owner

  I'm sorry you weren't assisted in a timely manner at this location, Gordon. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Jessica, Wells Fargo HL Social

• Y

  Yesenia Mendez
  5

  When you visit this location look for Laura. She is very knowledgeable and professional and on top of that she has outstanding customer service. Because of her this is a good review otherwise I would be complaining for the way I was poorly dismissed and sent to an other branch because it was to much work for the rest of the staff to fax some documents for my mortgage loan. Thank you Laura you are a star.

  Response from the owner

  Hello, Yesenia. While I'm very happy to hear about the helpful team member at this branch, I'm concerned about your previous experience. Please email me at [email protected] with your Google username and some more details (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well. I’d like the opportunity to address your concerns. -Shannon, Wells Fargo HL Social

• A

  Ana Martinez
  1

  Day after Christmas lines are long for a teller and they only have two tellers available, asked for more assistance as there are 10 people in line lines don’t move for about 15 min people chose to leave instead of continuing to just stand without being assisted, when asked to open more tellers I’m told there are no more tellers available.. 40 min later i get to be assisted.. management needs to fix this it’s not the first time I’ve had to encounter same issue at this branch !!

  Response from the owner

  This is valuable feedback, Ana. I'm very sorry about the slow customer service at this branch. Please email me at [email protected] with your Google username and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

• S

  Sal Esparza
  1

  Called the branch about 10 to 11 times. Seems like they are intentionally not answering the phone. Here is a financial institution I cannot take seriously.

  Response from the owner

  I'm sorry you haven't been able to reach this branch over the phone, Sal. To ensure I can forward your concerns appropriately, please mention your review, full name, phone number, address, and the reason for your call in an email to [email protected]. For security reasons, be sure not to include any loan or account numbers in your messages. I look forward to hearing from you. -Jessica, Wells Fargo HL Social