Wells Fargo Bank E New York Ave, Deland

Wells Fargo Bank Reviews

• R

  R M
  1

  I would like to know why a parking lot that is clearly marked with several signs stating “TOW AWAY ZONE /WELLS FARGO BANK CUSTOMERS ONLY “ On the weekends and after hours is nothing but a parking lot and hang out for derelicts…. assumed the signs were to keep bank customers safe, as they used the ATM machine on weekends in at night, or making a substantial night drop deposit, which by the way I couldn’t drive my vehicle through the window opening because parked cars were blocking me, I had to get out of my vehicle and walk to the night drop window, very unsafe, very unsecure .If conditions do not improve, and security not enforced we will not be using Wells Fargo in the future

  Response from the owner

  I appreciate you bringing this to our attention, and I’ll do my best to ensure this matter is addressed. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• T

  Terry Conklin
  5

  I started using this location when I started working up in DeLand. It's definitely one of the nicer branches I've been to and everyone there is so helpful. Elizabeth is normally the one who helps me and she's such a treat to work with.

  Response from the owner

  I appreciate you taking the time to share this with us, Terry. It’s wonderful to see that you’ve continually had a positive experience at this location. Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social

• I

  Irma Estrada
  5

  I'm sorry to hear of your bad experiences, at the branch located in New York Ave I've only had great treatment from all the employees, inside the building and drive-thru , fast and friendly, I love going there.

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Irma. It’s wonderful to see that you’ve had such a positive experience. -AJ, Wells Fargo HL Social

• T

  Thais Lacerda
  4

  My husband and I switched from Bank of America to Wells Fargo, back when they were still Wachovia, because of how rude the tellers at our local Bank of America were. The tellers at Wells Fargo have always been polite, helpful and friendly. My only complaint, which is why I removed a star, is the painfully slow drive-thru! It somehow manages to be slower than Walmart's checkout line, even with only two cars ahead of you!

  Response from the owner

  We appreciate your feedback, Thais. If you have any questions or concerns, please contact us directly at [email protected] with your Google username, and be sure to mention you posted a review on a Wells Fargo location (no account numbers). Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• e

  eddiesarge1
  1

  Please...for the love of god; ANSWER YOUR PHONES!!! Seriously, why do you even have them? Your own corporate office can't even get your branch to answer the phone!

  Response from the owner

  Hi there. I'm sorry you've had a difficult experience trying to reach this branch over the phone. To ensure I can forward your concerns to the appropriate team, please mention your review, full name, phone number, address, and the reason for your call in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• S

  Steve Ki
  1

  Terrible service it takes forever to them to attend to you. Usually if you see two cars in front of you, you think it will take few minutes for your turn. No way it’s usually half an hour for you to get to the window. Also very nasty attitude from their attendant. Horrible, horrible, horrible service. Should be shut down or the whole staff replaced.

  Response from the owner

  Hi, Steve. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your wait time and customer service concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• M

  Matt Law
  1

  Poor customer service. Don’t bank here until they start to care about their customers.

  Response from the owner

  Thanks so much for your feedback, Matt. I truly apologize for the customer service you experienced at this branch and would like to review what happened in detail. Please email me at [email protected] with your full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to trying to help. -AJ, Wells Fargo HL Social

• N

  Nancy Forbes
  3

  I have never been to a drive thru bank as slow as this one. Every time.

  Response from the owner

  Hi, Nancy. I'm truly sorry you continue to experience long wait times at the drive-thru. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• D

  Deborah Lane
  5

  Great atmosphere and very friendly employees.

  Response from the owner

  I’m happy to hear your experience with the team members at this banking branch has been so positive, Deborah. We appreciate your feedback! -Shannon, Wells Fargo HL Social