Wells Fargo Bank W University Dr, Edinburg

Wells Fargo Bank Reviews

• A

  Alex Adame (MusicShot21)
  2

  Not satisfied at all had to wait longer than usual and there was a teller that had no customer yet did not attempt to assist a customer just said "we'll be right with you"

  Response from the owner

  Thanks so much for your feedback, Alex. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• C

  Crido
  2

  They take long to assist you. Sometimes they talk to the customers longer, then they should about there personal life. While other customers wait.

  Response from the owner

  Thanks so much for your feedback. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• C

  Cindy Lopez
  1

  Beyond upset with this location at university, i go to update my info with all my documents, due to covid i they can’t help me without an appointment BUT they make copias to have it ready when i come back. Well i set up my appointment i show up and NOW THEY CANT HELP ME BECAUSE THEY DONT HAVE COPIES OF MY DOCUMENTS, really??? So much for helping me taking my documents ahead of time to make it easier…i dont think i will coming back for a 4th time to this location

  Response from the owner

  I'm disappointed to learn about the customer service you received at this location, and I hope you'll accept my sincere apology. Please tell me more about your experience in an email to [email protected]. Be sure to include your full name, Google username, phone number, and address (no account numbers). I will make sure your feedback is reviewed by a specialist. Thank you. -Jessica, Wells Fargo HL Social

• R

  Raffi S.
  1

  Had terrible experience when my wife and I went to open an account. Instead of being welcomed, the first word that was spoken to us was “I see you’re 5 minutes late” mind you we were wait for a whole 5 minutes before we could get any help. Once we were seated, the employee assumed we had little money to deposit and provided us with options we didn’t ask or interested in. Clearly, we were being profiled. I stayed calm and told the employee exactly what I wanted and processed everything in peace. That was the last time I stepped my foot in to this branch. If possible, go to a different branch and save yourself from this nonsense.

  Response from the owner

  Please accept my apologies for the experience, Raffi, and thank you for bringing this to our attention. We take incidences like this very seriously, and I want to be sure what occurred during your visit is reviewed and addressed. Without sharing account numbers, please email [email protected] with some additional details, and be sure to include your full name, Google username, phone number, and address. Thank you very much for your time. -Casey, Wells Fargo HL Social

• C

  Clau Elis
  5

  Love the customer service at this branch, the staff is always so helpful and ready to answer any questions I may have. They always greet you as soon as you walk through the door. It is a smaller branch and lines can sometimes get a little long but the wait times are never outrageous like at other banks. I love the location of this branch as well, so close to so many things and I don't have to travel out of my way to make a deposit or get some cash.

  Response from the owner

  We appreciate your feedback, Claudia. Thanks for choosing Wells Fargo. -Nick, Wells Fargo HL Social

• M

  Mathew Gonzalez
  1

  Absolutely horrible service the bank teller (Sherry Cantu) either didn’t know how to cash a check or didn’t feel like doing it. She told me, she couldn’t cash my check because my account was too new and needed me to deposit it, so I took my check and drove to the Wells Fargo on Trenton, where they easily cashed my check. #horribleservice

  Response from the owner

  I would like to apologize for the treatment you received when visiting this branch. Allow me the opportunity to have this experience thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. -Shaun, Wells Fargo HL Social

• B

  Bri R
  1

  The atm didn't deposit into my account...many complaints later and they still haven’t resolved anything. I told them to check the camera and they said that’s not what they do. TERRIBLE SERVICE!

  Response from the owner

  Hello, Briseyda. I am very sorry to see your review and want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• O

  Orlando Castillo
  2

  I came here to open a new account. I had no idea where to sign in so I can wait in line. It wasn't until I had to interrupt some employees so that I can sign in for the line. Either they need a receptionists or have a sign in computer in the reception area.

  Response from the owner

  Thank you for your feedback on this location, Orlando. I'm very sorry we didn't meet your expectations, and I'd like to review your experience. Please email me at [email protected] with your Google username and more details about your visit (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well. -Shannon, Wells Fargo HL Social

• E

  Eli G
  1

  Dumbest bank I've ever been to. First time walking into a Wells Fargo, I tried depositing a check. Blonde lady asked me for the account number when it was clearly on the check. Couldn't get my funds in the end because of her lack of knowledge with checks. Glad I don't bank with them.

• J

  Jesica Z
  3

  Lines are long but the environment is okay. I haven't had an issue with the staff or the way they treat me. They seem very friendly and they focused on the customer.