Wells Fargo Bank 66th St, St. Petersburg

Wells Fargo Bank Reviews

• s

  sean ference
  1

  On average it takes at least 18 minutes for the drive thru. It's a Friday (busiest day) and they have one person working drive thru. Time for a new manager because this is by far the worst Wells Fargo.

  Response from the owner

  Thanks so much for your feedback, Sean. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• B

  Bob Watts
  1

  Worst business banking experience ever. Eight weeks and they are still unable to get me on as a signer on a business account. I've spent over 4.5 hours over the last 8 weeks at the branch for a volunteer organization where I was recently elected treasurer. Every time I come in I'm told a different story, every time I do what they ask and provide what they need they tell me it's not right. Today nobody at the branch is answering the phone. I'm done. Unfortunately I have to get approval from our leadership to change banks. I also will not have access to legacy statement information. I'm not sure if there is a problem throughout Wells Fargo or just this branch.

  Response from the owner

  This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• C

  Chris Orozco
  1

  Your ATM took approximately $2,500 of money orders from me, shut down before registering the deposit, and never gave them back. Cannot reach anyone by phone at this local brach. A cycle of endless holds, ringing and phone trees that eventually funnel you back out to the National Call Center. Total joke. Even worse was this same ATM stole about $100 a couple years prior, but that at least was resolved.

  Response from the owner

  I can understand how frustrating this must have been, Chris. I hope you'll accept my apology for your experience with the ATM at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to the chance to assist. -Nick, Wells Fargo HL Social

• C

  Chris
  5

  Best service ever! I had an opportunity to speak to Banker Alex and establish my business account. I was also introduced to Jon Banker who was super helpful and knowledgeable about my investing options. Chis the Manager was so pleasant to speak to and made me feel that they all truly cared for me. I moved everything from Bank of America because they are horrible. Reviewers that stated need more Tellers, try going into a Bank of America on a busy Friday and see only 1 Teller and no drive thru open and the complain about not having enough Tellers. Not even close. Wells Fargo extremely satisfied customer.

• T

  Tom Williams
  1

  Worst service I have ever received. They never resolve any problems. I have an ongoing claim for over 10 days with an atm transaction. They were going to resolve it in 2 days and yet it's still not fixed

  Response from the owner

  Your review caught my attention, and I want to make sure your concerns are addressed. If you could mention your review and Google username in an email to [email protected], I'll forward this matter for review as soon as I receive it (no account numbers). I apologize for the experience and look forward to discussing this further. -Jessica, Wells Fargo HL Social

• J

  June Salazar
  2

  I went to the branch for my auto loan payment.. but it took me days to check that the cashier made a mistake. She posted my cash payment to my credit card instead of my auto loan. Smh. I'm glad I'm a month advance payment otherwise I will be charge for late payment fee .

  Response from the owner

  I understand how this would be frustrating, June. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• M

  Michael Forsburg
  5

  I love this bank. They discover fraudulent use on my credit card and stopped it cold. They informed me and I verified it. My credit card stopped working for me then I found out I had hit some limits that( I )set. Good thing I kept my cool. Can't blame the bank for that one. I've been a member since it was 1st Union Bank 30 years ago. Keep up the good work. Thank you.//

  Response from the owner

  I'm truly glad to read your review, Michael, and I appreciate you taking the time to share these kind words. Have a great day. -Janet, Wells Fargo HL Social

• J

  Jamie Hasson
  5

  Wow, sounds like a bunch of fabricated negative reviews here. I switch to this bank because of the service I received making deposits for my boss. Anyway, I'm always greeted with a friendly smile, usually short lines and additional tellers added when lines get longer , fast transactions at the teller line. Thumbs up to Alex for making my personal banking experience easy and quick.

• M

  Michael Conwayy
  1

  Wells Fargo is a TERRIBLE bank to go with. I’ve been waiting for 5 weeks for my card to to be delivered. Yesterday ( 07/29/2019) the lady said she will Expedite my card through FedEx and She told me to call back if I didn’t receive a tracking number. Today ( 07/30/2019 ) I called back this morning and found out that the lady lied about shipping my card through FedEx. This is not a bank you want to go with terrible service and terrible employees. Don’t give them your money or time.

  Response from the owner

  Hi, Michael. I'm truly sorry your request for a new card turned into such a frustrating experience. To ensure I can thoroughly review what happened, please email [email protected] with more details, and be sure to mention your review and Google username as well (no account numbers). I apologize again for the inconvenience and look forward to discussing this further. -Janet, Wells Fargo HL Social

• s

  shweta singh
  1

  In terms of security, it is zero!!!! If you want your money to get stolen by fraudulent activities, then you are most welcome to open an account here. The worst thing is that they don’t pay attention and want proof from you why your account is being stolen. Their investigation section is annoying! It is frustrating that you have an account for several years and you get an overdraft charge for an unauthorized transactions!!!! One of my wise decisions is closing my business and all accounts with this bank! I feel really sorry for having accounts with this cheap bank! I wish I could rate wells forgo even minus 0!!!!!!!!