Wells Fargo Bank W University Dr, Mckinney

Wells Fargo Bank Reviews

• J

  Jordan Allford
  1

  The slowest bank tellers Wells Fargo has ever employed. I went through a 35+ minute line to deposit a large amount of cash and the teller had an annoyed, disgusted look on her face when I placed it all on the counter. After running the money through the machine, she made an entire scene of applying a heavy application of hand sanitizer as if I'm some filthy street person. I highly doubt she does this after every transaction, and I have never been treated with common decency in this bank. They have some woman standing at the front asking what you want, but she can't assist in the 14 person long line? One or two tellers for a MCKINNEY bank is not productive.

  Response from the owner

  Thank you for your feedback, Jordan. I'm disappointed to learn about the long wait times and customer service issues you've experienced at this location. I hope you'll accept my apology and allow me forward this matter to the appropriate team for review. Please email me at [email protected], and be sure to mention your review and Google username (no account numbers). I look forward to discussing this further. -Nick, Wells Fargo HL Social

• C

  Chris Martinez
  1

  Do not waste your time here opening an account i just got into my truck and had to post this review, I was sitting in the lobby and waiting to open a business bank account and I didn't know where to go, there is a line coming out the door with one teller, so I ask a lady who's helping someone with thier account. The gentleman she was helping was ok with me standing there waiting to ask her a question but she just looked at me and rolled her eyes and kept talking to the guy. Then I asked him if I could ask her a question then she said ok and was rude. FYI it was the lady on the left that has a Spanish accent. Going to chase to open my bank account

  Response from the owner

  Hi there, Chris. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Casey, Wells Fargo HL Social

• A

  Adian Hallman
  1

  Called at 10am to see if they had bankers available. They told me they had a 1:30 appointment with 1 of 3 bankers which I accepted. I showed up at 1:25 and after 20 minutes they walk over and tell me I don't have an appointment and will have to wait for the next banker who is still helping someone who walked in after me.

  Response from the owner

  I would like to apologize for the treatment you received when visiting this branch after your call. Allow me the opportunity to have this experience thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. -Nick, Wells Fargo HL Social

• R

  Rebecca Aguilera
  1

  if I could give this bank 0 stars I would. this bank always takes forever even with just 2 people in line I waited 35 minutes just too with draw money from a teller...

  Response from the owner

  Thanks for your feedback on this location. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Shaun, Wells Fargo HL Social

• C

  Charles Vernters Jr.
  1

  NEVER been to this location before, but came to make a deposit in my son's account. Waited in line for 20 minutes because of the EXTRA SLOW tellers they have!!! Nobody was doing any difficult transactions, but they were STILL SLOW!!!! I didn't even come in during a rush hour. I wouldn't recommend coming here unless necessary!

• J

  Jason Goodman
  1

  Understaffed and long lines. Be prepared to spend 15mins+ waiting in line to complete a simple transaction. It’s been like this for quite some time. Don’t see it getting any better. Wife was in there last week and had said the hostess was completely rude. Searching for a new bank.

  Response from the owner

  Thanks for your feedback on this location, Jason. I know how frustrating a long wait can be, and I hope you'll accept my apology for the experience you and your wife have had. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I look forward to hearing from you. -Nick, Wells Fargo HL Social

• V

  Vladimir Kaushnyan
  1

  Closed on a normal work day called juneteenth?? That's not a holiday. Shame on you, corrupt bank.

  Response from the owner

  I appreciate you taking the time to share your feedback, Vladimir. Please send an email to [email protected] with your full name, phone number, and address (no account numbers), and I’ll do my best to ensure any outstanding concerns you have are addressed. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• A

  Anne Clarkson
  4

  I use the drive-thru once a month at this location. The service providers have always been friendly and helpful. My only complaint is they are always so busy that the wait time is excessive and frustrating. Perhaps management should add extra help during peek times.

  Response from the owner

  I appreciate you bringing this to our attention, and I want to make sure your feedback is forwarded appropriately. Please email me at [email protected] with your full name, Google username, phone number, and address (no account numbers). I look forward to discussing this further. -Jessica, Wells Fargo HL Social

• A

  Aaron Brezik
  2

  14 people in line at 12:30.......a little less chatting please. Glad your grandmother did what she did....

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• W

  Wendy Case
  5

  I made an appointment as I had a check to deposit that I could not do through the app. and I was unsure if the lobby was open to the public as the website was unclear. When I came in (I was early) there was one person with a teller and 4 people in line. One of the person's in line was being helped by an employee as they were hearing/speech impaired (I believe from what I witnessed). When the employee (I wish I had gotten her name) was done helping this individual (she went to the teller with him to make sure he was taken care of. After she came to me, it was obvious that she had spoken to the others inline to see what their needs were. I explained that I had an appt. and why I was there. Long story short I did not need an appt . She explained that you can come in without an appointment. The lobby is open. She also talked to me while I was waiting for the teller to become available. The drive thru teller was available and came over and asked if she could help as she had no one at the time . My transaction took minutes. Yes there was a wait but I don't think for my needs it was that long. I can not say enough of the person that was working the lobby. She was amazing. So friendly, professional.

  Response from the owner

  It’s wonderful to see that you had such a positive experience with our branch associate, Wendy. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social