Wells Fargo Bank Lake Worth Blvd, Lake Worth

Wells Fargo Bank Reviews

• B

  Brad Sims
  1

  Customer service at this location is simply terrible. Even with an appointment, be prepared to wait. In addition to their inability to timely keep an appointment, the staff is rude and appears to be under trained. If you must use Wells Fargo, my advice is to go anywhere else for help with your banking needs- it'll be worth the drive.

  Response from the owner

  I'm truly sorry to hear that this was your experience at this location, Brad. Could you email me with more details about your experience? Please address it to [email protected], and be sure to mention your Google username and review as well (no account numbers). I'll make sure your visit is reviewed by the appropriate team. Thank you for your feedback. -Nick, Wells Fargo HL Social

• M

  Munoz
  5

  Had the best customer service experience with Perla Lopez she helped my husband in opening a new business account, she was so patient and explained everything very well.

  Response from the owner

  I’m glad to read you had such a wonderful experience working with Perla. I've made sure both her and her manager are aware of these kind words. Thanks for the feedback. -Shaun, Wells Fargo HL Social

• j

  james clayton
  1

  This is a review of the Wells Fargo Company. This specific branch employees are excellent and all deserve five stars. Around 30 years ago I joined Wells Fargo for the customer service. I paid off my mortgage from Wells, long ago, I paid off business loans from Wells, all early. My credit score is 825, and I have been a hard worker that pays every bill on time my entire life. Recently my Wells Credit card was cancelled, for no reason, they said the decision was final. Then I received letters from Wells Fargo about the forced closing all my other accounts. Three of them. At the worst possible time, for no reason whatsoever. I am not sure if this is bad algorithms, poor corporate management, or just not having a clue about how customers should be treated. I am beyond displeased about this, but of course, this is such a breach of trust and confidence that there is no possible well Wells Fargo can ever make it right. Beyond that, they are closing my accounts before my family will get the next stimulus check, and they said I cannot deposit into my accounts, and the government will not let me change my bank for stimulus. Not a good look for Wells. I imagine they will suggest I contact them some way, that will be automated and ignored, as that is just another level of deception by Wells Fargo.

  Response from the owner

  Hello, James. I appreciate you bringing this to our attention, and I'd like to escalate this matter to my support team for a thorough review. At your convenience, please email me at [email protected] with your full name, phone number, and address (no account numbers). Thank you. -Jessica, Wells Fargo HL Social

• T

  T Money
  1

  Had a appointment I came and sat down nobody even acknowledges you and then they have the decency to let somebody cut in front of you that had the same time appointment as you but just got there I sat there for over 20 minutes these people that work there do not need to work there if they don't want to deal with customers either that or every single one of them need to be retrained

  Response from the owner

  Thanks for bringing this to our attention. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• C

  Cortni LoGalbo
  4

  They are usually very helpful and kind. I don't love the location because it is really difficult to get out of the parking lot and even to go through the lines, but otherwise, I've appreciated using them for my banking services since I was 16 (though this is not the location I opened my account at).

  Response from the owner

  Thanks for taking the time to share this with us, Cortni. We appreciate the feedback. We are always here to help. -Nick, Wells Fargo HL Social

• c

  cassie Huntley
  5

  I was trying to add a second review for a different person but wasn't letting me... Pablo thank you so. very much!!!! I have been to 3 other people with a issue and none of them were able to fix the issue I had. Then I went to Pablo and he literally fixed it for me withing 10 minutes or so. So thank you for that WONDERFUL customer service !!!!! Damaris Beltran is amazing and she fit me in to her very busy schedule when she didnt have to. Some people wont do what she did for me. Even though she wasn'table to get my issue resolved, she made me a appointmentwith someone else.. So thank you

  Response from the owner

  It’s wonderful to see that you had such a positive experience with Damaris. Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• C

  Cheyne Witt
  1

  This bank is an absolute joke. The bankers are awful. David had us drive into the bank from Burleson 3 separate times to “finalize loan documents” all three times we came in there was a problem. The last time they even had someone else’s name on the documents. Hands down the absolute worst customer service I’ve ever experienced. Will absolutely do everything I can to make sure everyone I know uses a different branch. Had a family member close all 6 accounts yesterday and change banks entirely. On that note, Navy Federal CU probably has the best customer service I’ve ever experienced and I would absolutely recommend everyone give them a shot over this place.

• D

  Dev Sweet
  1

  The bank tellers are sweet but actual bankers, I am less than impressed. Yesterday was quite the fiasco. i slept on it and still woke up irate. If they dont know an answer, making one up seems like the next best way. I was made to feel very small and worthless at this bank.

• a

  anjelica garcia
  1

  I Never go into this location had to stop by I was taking my mother . When going up to the teller my mom asked if she spoke Spanish the lady rudely answer yes it says it right there . My mother has eye problems .Never going back felt very discriminated. Tellers name was Gabrielle Villanueva . Extremely rude

  Response from the owner

  Hi, Anjelica. I'm truly sorry to hear about the customer service your mother received at this branch. Please mention your review on a Wells Fargo location in an email to [email protected] (no account numbers). Be sure to include your username, and I'll make sure this matter is forwarded appropriately. Thanks so much. -Cory, Wells Fargo HL Social

• B

  Brandon Hammersley
  1

  Worst experience ever had last week I called about my account to make a transfer only for the rep to tell me i could after depositing my money to have it transferred my account had a limit for me to send so I had to wait a whole day just to pull everything out to send MY money where I needed it now I’m here again trying to get a deposit slip for work only to be told I have to make a appointment with a banker hours away form now when I told them I wanted to cancel my account the banker was gladly to help me get to a customer service adviser

  Response from the owner

  Thank you for taking the time to share this with us. I want to make sure any concerns you have are addressed. Without using account numbers, please email [email protected] details about your experience, your full name, and Google username. I look forward to hearing from you. -Jessica, Wells Fargo HL Social