Wells Fargo Bank S Main St, Donna

Wells Fargo Bank Reviews

• J

  Jake Barrera
  1

  Terrible service! It’s a holiday weekend. Banks will be closed on Monday. I needed to cash a check and the lady locked the door right as I was reaching for the handle before I could open it. I looked at my phone and it wasn’t even 12:01 and there were several people inside in line already. I talked to her through a crack in the door and asked nicely knowing it was a holiday weekend and banks are closed on Monday and she refused. I felt bad for the older couple that was behind me cause they needed to get in also and all the lady inside could do was shrug her shoulders. Every time I go cash a check they ask me if I want to open an account there. Never ever will I bank with Wells Fargo. If you’re reading this and thinking about whether to open an account or not with them I would keep looking for a different bank. I hope that employee has a wonderful holiday weekend.

  Response from the owner

  I understand your time is valuable, and I sincerely apologize for the inconvenience. To ensure your feedback is forwarded appropriately, please send an email to [email protected] with some additional details about your visit (no account numbers). Be sure to include your username, and mention you posted a review on a Wells Fargo location. Thank you for your time. -Casey, Wells Fargo HL Social

• L

  Luis Sauceda
  2

  5/27/2022: After 12 years of banking with Wells Fargo, after adding my wife to the account and no criminal history, they sent me a letter that they will close my account due to "Business Decision to Close". I made multiple calls to different departments to try to rectify the situation, and unfortunately they did not help me at all and failed to give me a valid reason other than it was a "Business Decision to Close". I filed complaints through other departments, and they fail to find an immediate resolution to the situation. Because of this, I'm left with a bad taste in my mouth that they don't appreciate long term relationships and abandon you when it matters. As of now, I believe the case is open and I am waiting for their decision and will edit this review upon knowing resolution. On the other hand, they do have great customer support team and awesome mobile services.

  Response from the owner

  Thanks for taking the time to share. I want to make sure any outstanding concerns you have are addressed. Without using account numbers, please email [email protected] with some additional details about your experience and include your Google username. I look forward to hearing from you. -Casey, Wells Fargo HL Social

• A

  Alejandro Cabagne
  2

  Always understaffed. Set an appointment with a banker at 2:30 and waited 30+ minutes and I still had 2 people in front of me. What’s the point of setting appointments in advance then? good service but always long lines and wait time. Do better.

  Response from the owner

  Thanks for bringing this to our attention, Alejandro. I apologize for the inconvenience this has caused you. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• J

  Jose Gonzalez
  1

  Worst customer service from Xavier Perez, bad attitude and no sense of respect and being rude to my questions. Was being childish from the greeting and wasn't friendly whatsoever. He needs to take a course on how to treat people and how to act PROFESSIONAL, I made a complaint with the Manager Yadira Jasso and will continue with corporate aswell.. WELLS FARGO NEEDS AN ATTITUDE ADJUSTMENT 🙄 ‼️

  Response from the owner

  Hi, Jose. I'm disappointed to learn about your experience with this branch associate at this location. This is not the customer experience we strive for, and I hope you'll accept my sincere apology. I'd like to forward these concerns to the appropriate teams for further review. Please share your full name, phone number, and address in an email to [email protected]. Be sure to mention your Google username and review as well (no account numbers). Thank you for your feedback and I look forward to hearing from you. -Nick, Wells Fargo HL Social

• C

  Connie Ann Sanchez
  1

  They really go out of their way NOT to do their job. I couldn't even change a $50. Customer service could be better.

  Response from the owner

  Thanks for taking the time to share, Connie. I want to make sure any outstanding concerns you have are addressed. Without using account numbers, please email [email protected] with some additional details about your experience and include your Google username. I look forward to hearing from you. -Casey, Wells Fargo HL Social

• R

  Rob B
  1

  I have been banking with the Donna branch for 14+ years. Having to give them your DL to deposit any amount of cash in your own account is ridiculous. The lines in the lobby are crazy and most of the time they are understaffed. They don't answer their phones and in general they really don't care one bit about the customer. Not surprising given their corporate culture of robbing the customer at every opportunity. Never forget the fines they paid and the regulatory problems they had for screwing the customer.

  Response from the owner

  Hi, Rob. I'm sorry we haven't been providing the customer experience you expect from us at this location. To ensure I can forward your concerns to the appropriate team, please email me with some details about what happened at [email protected] (no account numbers). Be sure to mention your review and Google username so I can keep an eye out for your message. I look forward to discussing this further. -Nick, Wells Fargo HL Social

• C

  Chris Guerra
  1

  Horrible customer service in the front lobby. I was forced to give a star to write a review. I see about 6 people behind the counter just standing while about 8 people are in line. I'm glade I don't bank with this horrible bank.

  Response from the owner

  This is valuable feedback, Chris. I'm very sorry about the customer service at this branch. Please email me at [email protected] with your full name, phone number, address, and more details about your visit (no account numbers). Also, please mention your review on a Wells Fargo location. I’ll forward your concerns appropriately. -AJ, Wells Fargo HL Social

• A

  Andrea O'Keefe
  1

  Standing in line! Way too long! Employees standing around rather than helping! Very frustrating!

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Casey, Wells Fargo HL Social

• C

  Cesar Calderon
  1

  The girl from the drive thru in the back is rude as can be. I came here July-6-2021 and I will never come back here. I will be switching to IBC or another bank as soon as possible. Horrible attitude.

  Response from the owner

  Hello, Cesar. I'm truly sorry you haven't received the customer service you expect of us, and I want to connect you with a specialist who can thoroughly review your concerns. Please email me at [email protected] with your full name, Google username, phone number, and address (no account numbers). I look forward to discussing this further. -Jessica, Wells Fargo HL Social

• J

  Jennifer Guzman
  1

  They NEVER answer the dam phone they’re terrible 10 calls TEN calls NOT 1 ANSWERED worst bank!!!

  Response from the owner

  Hi, Jennifer. I'm sorry connecting with this branch over the phone has been difficult. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social