Wells Fargo Bank Andover Park, Tukwila

Wells Fargo Bank Reviews

• A

  Abdirahman Mohamoud
  1

  I had my worst experience at this branch. I took out cash and they gave me mixture of new and old 100 bills. It turns out that the 4 of the 5 old 100 bills they gave me were counterfeit. When I came back to them, they denied that they gave me the fake money. Now I lost $ 400 because of the incompetence of the staff at this branch. So if you were told that banks don’t give counterfeit money, this branch does.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• j

  jessie Tostenrude
  5

  Been banking with wells fargo for 10 years and this branch has always been helpful. Today I came in for a change of adress and was helped by a teller named Luana, she was very professional and got me in and out of there quickly and without any problem whatsoever. I will always take the time to review when treated in a professional manner!. Thank you wells Fargo and Luana!

  Response from the owner

  I'm glad you got the help you needed, Jessie! Thanks so much for taking the time to share. -Casey, Wells Fargo HL Social

• a

  angela cavazos
  1

  I have never really liked this location. Now in September 2021 it really sucks. Can't ever get ahold of anyone on the phone they don't make it easy. I only need a money order can't seem to get one through drive-through. Drive-through is always filled because the branch is closed right now. I don't drive. This world is making everything impossible. I think the bank branches can open now. Our world still has to move. I called 4 times yesterday waited for the next available teller for 45 mins each time. This experience right here that I have been going through for about a week now has actually made want to change my bank. I had to give a star to give a review or I would have gave them a zero.

  Response from the owner

  Thank you for taking the time to detail your experience, Angela. This is not the level of customer service we strive for, and I want to make sure your concerns are thoroughly reviewed by a specialist. Please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. I look forward to hearing from you. -Jessica, Wells Fargo HL Social

• E

  Evelyn L.
  4

  There is something tonal about the English language that makes genuine hospitality really hard to fake. Sure wish I had waited in line at a different location today. This branch could be the gold standard for that the typical mediocre syrupy toned "friendly"... P.C. yet slightly aloof "millennial style service" I try to avoid. I shan't return.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• p

  pete w-berg
  5

  Despite what other reviews are saying, a coworker and I recently had a great experience at this branch. We had to make a large cash deposit and we did not call ahead (something we probably should have done). Betty and Janet helped us out big time and they were super nice to talk with. My boss was thinking about moving some company accounts to another bank, but my experience with Betty and Janet really sold him on Wells Fargo. Thanks gals, for your help!

  Response from the owner

  I’m glad to read you had such a wonderful experience at this location. I've made sure these kind words are forwarded to the appropriate teams. -Jessica, Wells Fargo HL Social

• T

  Ty
  1

  Went to make a deposit on 5/26/2@ around 2pm drive through lanes we're all closed. Called the bank and no one answered. Came back about 40 minutes later all drive-thru lanes were still closed. Tried to call the bank again and no one answered again. Happened again 6/14/21. Called into their corp they had no idea and also could not get ahold of this branch. Go somewhere else they shutdown whenever they feel like it. Sent an email to the person that responded would only help me if I gave them a bunch of my personal information.

  Response from the owner

  Thanks for bringing this to our attention, Ty. I apologize for the inconvenience and will forward your feedback about this branch appropriately. Please send me an email at [email protected] and mention your review and Google username (no account numbers). I look forward to addressing your concerns. -Nick, Wells Fargo HL Social

• L

  Larry Brown
  5

  People complaining about the line in these comments. Maybe need to learn what building rapport with customers is about. lol. I work in customer service so I get it. Their not slow just busy, I had three people in front me so a 40-45 minute wait to see a banker is pretty good. I have been to other Wells Fargo's where its 25 minutes with one customer. Anyway I would say go see Daniel JB the teller. He is extremely knowledgeable about operations and what products and services can best assist you. Karina Gomez is pretty awesome as well. Once I got to both I received fast and efficient customer service. I had a great experience!!!

• L

  Lapraja Miller
  2

  I hate this location! Worst Wells Fargo I’ve been to. I’ve come here on multiple occasions and stood in long lines just to be told I need to sign in and have a seat!? There’s no signs about where to sign in or be seated. Only reason I didn’t give them 1 star is because when I finally was seated the lady was helpful and informative. They aren’t even that busy to be that slow! Seems like they’re understaffed.

  Response from the owner

  I appreciate your feedback, Lapraja. This is not the customer experience we strive for, and I hope you’ll accept my sincere apology for the experience you've had. Please email me with your Google username at [email protected], and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing your concerns. -AJ, Wells Fargo HL Social

• J

  Jackie Harper
  1

  If I could, I’d rate 0 stars. How can your drive through be closing? ALWAYS only 1-2 tellers, always a line with 3+ people waiting. All they can do is smile and say sorry. I now prefer to drive past this location, go out of my way, and and better and faster service and the other location. I understand being short staffed, I truly do. But you’re a global company, I’m sure you can foresee as yours tellers being transferred to other locations, you keep up with training. Poor management in staffing.

  Response from the owner

  Hi, Jackie. I'm truly sorry you continue to experience long wait times at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• C

  Carole Bennett
  5

  I have always had excellent experiences at this location. Staff is friendly, efficient, professional, and the lobby is well-lit, clean, and bright.

  Response from the owner

  Hi, Carole. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social