Wells Fargo Bank Lakewood Ranch Blvd, Bradenton

Wells Fargo Bank Reviews

• C

  Courtney Manning
  1

  My husband and I came in this morning and once seated with the banker attempted to explain my question and its context. She interrupted me at least 3 times before I had to ask, "can I finish my question please?" And I was interrupted again. When I attempted to clarify what I was requesting she got defensive and insinuated I was telling her how to do her job and that she's been here for however many years. Now insulted, I said "I'm not trying to tell you how to do your job, I'm trying to explain myself" since I STILL had hardly been able to complete a full sentence. The bank manager intervened and patronizingly apologized that they were unable to complete my request. Which was not even the problem! It was the constant interruptions and not being listened to. Disingenuous and poor service.

  Response from the owner

  Thank you for your detailed review, Courtney. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• J

  Jeff Wall
  5

  I have used this branch for over 10 years. I find them to be helpful and friendly and always do a good job for me and my family. James and Sharon have done a great job helping me with mulitple transactions.

  Response from the owner

  I’m happy to hear your experience with the team members at this banking branch has been positive, Jeff. We appreciate your feedback. -AJ, Wells Fargo HL Social

• E

  Emily Cranmer
  1

  I’m so tired of having to come into the bank to have issues fixed. AND THEY DONT ACTUALLY GET FIXED. Also, as I’m waiting, they skip me in line, then tell me it’ll be at least a 40 minute wait before anyone can help me. 40 minutes! I don’t have that kind of time to waste on a matter that WAS ALREADY SUPPOSED TO BE RESOLVED.

  Response from the owner

  Thanks so much for your feedback, Emily. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• J

  Jon G
  1

  Another fine job of inconvenience. This bank branch does a fine job of making sure you are inconvenienced because they have pride instead of what they stand for COURTESY. Stay away from this branch and their inconsistency.

  Response from the owner

  Thanks for bringing this to our attention, Jon. I apologize for the inconvenience you experienced. To ensure I can forward your concerns to the appropriate team, please mention your full name, phone number, mailing address, and Google username in an email to [email protected] (no account numbers). Thanks so much. -AJ, Wells Fargo HL Social

• t

  trotro Nildo
  1

  2 bankers in house, no one answers phone call, then you get to the bank for a simple Notary service, when the first banker (James) had the time to come and talk to me he did, the second baker when she finished her client she didn't even come by, she just decided to take a 30 min break and let the clients waiting. I understand you need appointment but if you don't answer the phone calls at least do your best to accommodate the situation to your clients! That is called customer care ❤. Tuesday 12.22 at 1:30 pm. Thanks James for take care the situation and work hard.

  Response from the owner

  Thanks so much for your feedback. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• C

  Connie McGowan
  1

  I opened a checking/savings account 3 weeks ago, wanted the Ways to Save was NOT informed this program no longer existed, also stated I needed printed checks immediately and the were ordered 3 weeks after my account was opened! They have cut so much back from customers but continue to sponsor million dollar sporting events! Priorities are in the wrong place! Bye Felicia!

  Response from the owner

  Hi, Connie. Your review caught my attention, and I will have the appropriate team look into what happened. If you could mention your review and Google username in an email to [email protected], I'll forward this matter for review as soon as I receive it (no account numbers). I apologize for the experience and look forward to discussing this further. -Nick, Wells Fargo HL Social

• A

  Agnes Gustek
  4

  Local branch with very friendly people always wanting to assist and help. The fact it is open till 5 every day (6 on Fridays) add to the convenience. Depositing money is very quick as you do not need to fill out any slips - all done electronically with your debit card. I like it very much.

• C

  Chanse Horne
  1

  Scheduled an appointment with them, they called 10 minutes before appointment, as I'm pulling up, to tell me they overbooked and I wont be seen. Then the info they gave me to add someone on an account was wrong and it all a waste of time. I then asked to speak with the Branch manager and the assistant told me NO. That she is far as I was going to get.

  Response from the owner

  We apologize for the delayed response due to the disabling of this functionality by Google and continued high volumes associated with COVID-19. We would like the opportunity to help. If you still need assistance, please email [email protected] with additional details, and I'll do my best to ensure this matter is addressed. Be sure to include your Google username, and refrain from sharing account or loan numbers. Thank you for your time. -Casey, Wells Fargo HL Social

• T

  Traveling Foodie
  1

  Not so good of an experience here. James wants to tell you what he wants and doesn’t want to listen to the customer. The customer is always right - if you don’t know this rule, you should never be in customer service

  Response from the owner

  I'm disappointed to learn about your interaction with one of our branch associates. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I look forward to discussing this further. -Janet, Wells Fargo HL Social

• J

  JEANNIE RIEG
  5

  Thanks Brenda! I sincerely appreciate for taking extra effort in helping me.

  Response from the owner

  It’s wonderful to see that you’ve had such a positive experience at this location, Jeannie. We appreciate the feedback, and it's been forwarded to the appropriate teams. Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social