Wells Fargo Bank Glendale Blvd, Los Angeles

Wells Fargo Bank Reviews

• M

  Mark Newman-Kuzel
  1

  HORRIBLE CUSTOMER SERVICE! I tried, several times, to schedule an appointment via a phone call to open an account. (My third one with Wells Fargo.) After no answers, a person finally answered to say that they were not taking appointments on the day I wanted. He wasn't apologetic at all and didn't seem to care if they had my business. Needless to say, VERY disappointed as I've been a Wells Fargo member for 20+ years. I'm thinking it's time to move everything over to Chase.

  Response from the owner

  I'm so sorry that you felt you had a one star experience with this location. If you'd like to speak with a specialist about your visit, please share some more details in an email to [email protected]. Be sure to mention you posted a review on a Wells Fargo location as well. I assure you I’ll do my best to address your concerns. Thank you. -Nick, Wells Fargo HL Social

• A

  A B
  1

  I stood in line with no assistance without a word spoken to me for 10 minutes while staff sat at their desks. The very second a white man walked in, staff stood up to inform us there are no tellers available and offer other services. This staff member was actually sitting sipping on her drink while I was waiting until this man came in. You sure make the extra 20 minutes round trip to the next Wells Fargo worth it.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• J

  Joe Ventura
  5

  First I’ve been a Wells Fargo member almost 5 years and this is one of my favorite locations … banker Selena Toscano …. She was really polite She was really good at her job she knew what she was doing she help me out and everything that I needed to take care .. Thank you Selesna

  Response from the owner

  I truly appreciate you taking the time to share these kind words with us, Jose. It’s wonderful to see that you’ve had such a positive experience with Selena. Thank you for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• e

  eleyezah
  1

  Made an appointment to open an account and was told they couldn’t accept my tribal ID even though they just updated it in their books that a tribal ID is accepted. It seemed like the lady who “helped” us didn’t want to help us. I would give zero stars if possible. No customer service skills at all. And when I asked her to ask her manager she was very reluctant and I could hear her saying “oh we can’t accept this” TO the manager. Like girl was you going to ask her to help or just tell her what you THOUGHT. So I told her ok I’ll just go to a different Wells Fargo and guess what, the other Wells Fargo I went to accepted the tribal ID, no issues at all. Staff needs to be more informed and updated on Wells Fargo policies for what IDs are accepted.

  Response from the owner

  Thanks so much for your feedback. I truly apologize for any inconvenience this has caused you. Please email me at [email protected] with your, full name, phone number, mailing address, Google username, and also mention your review on a Wells Fargo location (no account numbers). I look forward to addressing this matter. -AJ, Wells Fargo HL Social

• A

  Abbey Tate
  1

  I have been banking here for the last 2 years and have had no issues. Yesterday I scheduled an appointment with a banker to set up a business account at this branch and have never been treated with such disrespect. The banker obviously did not care about new business. I would steer clear of this location if you are trying to set up a new account or have a conversation with a banker.

  Response from the owner

  I'm disappointed to learn about your interaction with one of our team members, Abbey. Please tell me more about what happened in an email to [email protected], and be sure to mention your review and Google username as well (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• S

  Steven Schillaci
  1

  Horrible customer service. I asked for help with making travel plans and they teller, then the customer service rep could not have been LESS helpful - I ended up leaving. With all the trouble Wells Fargo has caused, you would think they would train their employees to be more helpful or at the very least, more friendly -

  Response from the owner

  Hello, Steven. I’m sorry you didn’t get the help you needed at this branch. Please email me at [email protected] with your Google username and more details about your visit (no account numbers). Be sure to mention you posted a review on a Wells Fargo location as well. I look forward to the chance to address your concerns. Thank you. -Shannon, Wells Fargo HL Social

• R

  R T
  1

  Terrible branch. Rude staff and they're no longer using the business banking line. Avoid this one.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• T

  Terella
  1

  Wanted to make a large deposit and teller acted as if she had never seen so much money before. I have a money service business so it's usual for to make these transactions. Not only was the teller rude... but there was only one teller for everyone on a Saturday. The manager didn't even take any interest in the situation. Horrible experience!!!

• N

  Nate Varrone
  1

  I only come here because I HAVE to (to pay rent). The line is always ridiculously long, always have to wait a half hour minimum. I hate this bank so much.

  Response from the owner

  Hi, Nate. I'm truly sorry you continue to experience long wait times at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• J

  Jon Weiman
  5

  Everyone was super lovely from the security guard to the teller. No lineup - was in and out in 5 mins.

  Response from the owner

  I appreciate you taking the time to share this with us, Joe. It’s wonderful to see that our team members at this branch were able to assist you quickly. Thank you for choosing Wells Fargo. -Jessica, Wells Fargo HL Social