Wells Fargo Bank Mechanicsville Tpke, Mechanicsville

Wells Fargo Bank Reviews

• N

  Nicole Cicero
  1

  Came here to cash a check from my job and the very rude lady (young one)asked for my id and a debit card with my name on it cause I didn’t have a account. Last time I check no banks that o have ever been to asked for that. Then was told to come inside to cash it. Like what is the difference. I canceled my debit she took and husband filed a complaint with corporate. And if it comes down to it I’ll be calling neither local PD or state police in this matter. No bank should ask for a debit or credit card to verify your ID. If this is policy for this bank well no wonder they have law suits against them. Don’t they understand about theft via debit/credit cards. Smh.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• J

  Jimmy Doss
  3

  Nice people..But has to be the slowest drive through ever...1person doing drivethrough..8-9 cars in line, 2 lanes open..Really? I was 1st at 2nd open lane, and a guy in 1st lane. WE BOTH sat for i know 10-12 mins. no excuse in that...If you dont have help, dont open !! And i went a month or so ago and asked for my id, when i was depositing a check.Gave her debt card and ck. Wouldnt do it until I would show my Id .What do yall think? Somone besides me gonna have MY CARD, AND A CHECK MADE OUT TO ME, and deposit in my account? Really? Customer service sucks .

  Response from the owner

  We appreciate your feedback, Jimmy. If you have any questions or concerns, please contact us directly at [email protected] with your Google username, and be sure to mention you posted a review on a Wells Fargo location (no account numbers). Thanks for choosing Wells Fargo. -AJ, Wells Fargo HL Social

• I

  Ivens desulme
  1

  Terrible bank. Nobody every answer the phone . I got there there All bankers were on vacation.

  Response from the owner

  Thanks for your feedback on this location. I'm very sorry to see you weren't able to reach this location by phone, and I'd like to look into what happened. Please tell me more about your visit in an email to [email protected], and be sure to mention your review and Google username (no account numbers). I look forward to the chance to assist. -Nick, Wells Fargo HL Social

• S

  Stephen Bahen
  1

  My wife called during the week to confirm that this location accepts walk-ins on Saturdays b/c many branches do not. Were were told YES, this branch does take walk-ins. We arrived on Saturday 5/22/2021 at 10:15am to set up a new checking account for our teenage son. We were pleasantly surprised when we entered the bank lobby and we were the ONLY customers inside. Yes there was activity at the drive-thru, but there were 2 tellers working the drive-thru and 1 teller at the counter serving no one and one supervisor on duty THAT REFUSED TO HELP US. She stated she was understaffed and that she was busy with appointments. I looked around at several empty offices and an empty lobby. We told this supervisor that we were told walk-ins were accepted, but she said it wouldn't be possible to see us b/c she had to be present to support her tellers. When I pressed the supervisor about WHY she couldn't help us when NO customers were present, she politely said there is a lot of work behind the scenes that take place that doesn't involve customers. She wouldn't budge. Made NO EFFORT to meet with us. It's been over 24 hours since this happened and I'm still furious. We've been banking with WF since they took over Wachovia, have multiple accounts, a line of credit and credit cards. I'm looking at Credit Unions this week. If you want more details I have them. Stephen

  Response from the owner

  I would like to apologize for the treatment you received when visiting this branch. Allow me the opportunity to have this experience thoroughly reviewed and addressed. To get started, mention your review and Google username in an email to [email protected] (no account numbers). I appreciate you taking the time to share this with us, and I look forward to addressing these concerns. -Nick, Wells Fargo HL Social

• N

  None
  1

  For second time tried to open a banking account, useless people working here with no purpose. Not interested in waiting 5 hours to be seen or helped.

  Response from the owner

  Hi there. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -Shaun, Wells Fargo HL Social

• M

  Mike Thompson
  1

  Called the location a day before to stop in and pick up a cashiers check at a certain time the next morning, when arrived at location the guy at the door said they had someone inside already getting a cashiers check and might take awhile, i said i can wait and he told me i should just go away and come back later! WHAT!?!? Disgraceful! I’m a long time customer but currently looking for a new bank.

  Response from the owner

  Hi, Mike. I’m truly sorry to see this, and I’d like to learn more about your experience. Please provide additional details in an email to [email protected]. Be sure to include your username, full name, phone number, address, and mention you posted a review on a Wells Fargo location (no account numbers). Thank you in advance. -Nick, Wells Fargo HL Social

• A

  Antonio Diggs
  5

  David has great customer service, he handled the busy lobby with courtesy and a welcoming demeanor.

  Response from the owner

  Thanks for taking the time to share this with us. I’m glad to read you've had a wonderful experience while working with David, and I've made sure these kind words are forwarded to the appropriate teams. Have a great day! -Jessica, Wells Fargo HL Social

• C

  C M
  5

  This is a wonderful bank and the people are great workers. The only thing is they move on to fast. Best Bank.👍🥰🤗🙏😷

  Response from the owner

  I'm very pleased to hear our team members at this branch are helpful. Thanks for taking the time to share this with us. -Jessica, Wells Fargo HL Social

• T

  Troy Chandler - FSC
  1

  I got shorted $100 today and two people counted it in front of me.

  Response from the owner

  Thanks for bringing this to our attention, Troy. I apologize for the inconvenience and will forward your feedback about your experience at this branch appropriately. Please send me an email at [email protected] and mention your review and Google username (no account numbers). I look forward to addressing your concerns. -Nick, Wells Fargo HL Social

• J

  Just Keisha
  5

  I only go to this location... they All are very kind and helpful. Excellent customer service

  Response from the owner

  Hi, Keisha. Thanks so much for your feedback on this location. Have a great day. -AJ, Wells Fargo HL Social