Wells Fargo Bank Olympic Dr, Clearlake

Wells Fargo Bank Reviews

• F

  FishingWithBigBaitBailey
  1

  Was told by a supervisor at corporate to head on down to the Clearlake branch to have the manager remove a hold that was placed on a check.45 minutes each way and 3 hours on the phone that morning. Manager at the Clearlake branch tells me she does not have the authority to remove the hold. They have told me 4 different reasons why they can not remove the hold and none of them are true according to corporate. Avoid this bank at all costs. A 10 day hold on a check is unheard of and will never happen again as I will be closing all 5 of my Wells accounts including my Amex account thru them. Do not use Wells Fargo period. Especially this branch and their horrible management.

  Response from the owner

  I'm truly sorry for the frustrating experience that caused you to make an unnecessary trip. I'd like to assist you with your concerns. Without sharing account numbers, please email me at [email protected] with your full name, phone number, and address along with your Google username. Be sure to mention you posted a review on a Wells Fargo location as well. I assure you I’ll do my best to address your concerns. Thank you. -Nick, Wells Fargo HL Social

• L

  Linda Swesey
  1

  I went into the branch last week to open a savings account. Been a customer of WF for nearly 40 years. I was directed to do it online. I said I didn’t want to do it online. I just wanted to open a savings account. I was informed that if I wanted to open an account thru the branch I would need to make appointment for the following week!! I guess I will go to another bank with my $$$$$$$$$$ and I am sure I won’t have to make an appointment in another week to put my money in the bank!! Customer service?? ⭐️

  Response from the owner

  Thank you for your detailed review, Linda. I'm truly sorry you haven't received the customer service you expect of us, and I want to thoroughly review your concerns. Please email me at [email protected] with your full name, username, phone number, and address (no account numbers). I look forward to discussing this further. -AJ, Wells Fargo HL Social

• B

  Bruce R
  5

  They really take care of their customers as if they were dealing with family great people two outside ATMs and Wells Fargo reliability

  Response from the owner

  I'm truly glad to read your review, Bruce. I appreciate you taking the time to share these kind words. Have a great day! -Shannon, Wells Fargo HL Social

• M

  Melody Fulgium
  1

  Wells Fargo is the worst bank ever. The staff is friendly but corporation sucks. If you make a deposit over the weekend in the atm it does not get tended to until Tuesday morning when in all actuality it should have been tended to first thing Monday morning so with that being said you better go back an check your bank statements for those $35.00 overdraft fees cause they decided to put your weekend banking over till Tuesday and you payed your bill Monday so therefore the bank can rob their customers for $35.00 overdraft fees. I am in progress of getting a new bank and telling Wells to kiss my A**. I've had more issue's with this bank than any other dank I've been with. WORST BANK EVER

• F

  Filip Chytrý
  5

  I’ve been to many Wells Fargo branches and so far this one is the best. Eulalia Alvarez was super helpful so as the branch manager!

  Response from the owner

  It’s wonderful to see that you had such a positive experience with Eulalia! Thank you for taking the time to share these kind words. -Janet, Wells Fargo HL Social

• G

  G.T.H
  5

  Just opened up a new account at this branch and my experience was amazing.The Personal Banker I spoke with was named Robert B. He made my visit fast, informative and all around a complete pleasure.

• G

  Glenn Manuel
  5

  The Branch Manager Leo did a great job completing our business.

• D

  Deborah Jarvis
  5

  This bank is easy to use easy access from highway and fast.

  Response from the owner

  I’m happy to hear you feel this way, Deborah. Thanks so much for the feedback. -Janet, Wells Fargo HL Social

• S

  Sinistersis ya ya
  1

  Can't get anyone to answer the phone in this place!!! Tried for 30 mins!!! Needed to speak to an individual there and could not get thru!!!

  Response from the owner

  I'm very sorry to learn about your experience over the phone. To ensure I can forward this to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• M

  Mike Smith
  5

  Great helpful caring staff. Awesome customer service from first time.