Redwood Credit Union Main St, Lower Lake

Redwood Credit Union Reviews

• J

  Jessica Armstrong
  1

  The manager on duty lied to me. Went there to deposit an old check I had, the manager told me she wouldn't accept it because there's a federal law against accepting checks more than 6 months old. According to the internet in my pocket, that is a lie. It's not law, it's discretionary. Then I asked her if it was true that a check can be written on anything as long as it's got the required information on it, such as a deposit slip, which I happen to know is true, and she said no it wasn't true. Really? So she's either lying or ignorant. Either way she's not qualified for her job. I love RCU but the help at this branch are jerks. I've had accounts with RCU for 30 years, I currently have 2 there. Never been treated like this. She could have accepted it but she chose to give me a hard time instead.

  Response from the owner

  Dear Jessica, I was very sorry to hear about your experience in the branch. Redwood Credit Union always strives to provide excellent service to our Members, and I am concerned when a Member tells us their experience was less than exceptional. I would like the opportunity to discuss your personal situation more in detail so that I can assist you and provide solutions. Please feel free to contact me directly at (707) 576-5450. Deirdre Thompson Member Experience

• R

  Rusty Shackleford
  3

  Yeah not really a 24hr ATM. Doors were locked even as a RCU member couldn't get access

  Response from the owner

  Dear Nate, I was very sorry to hear about your experience with our ATMs. Our ATM vestibule is accessible 24 hours with an RCU card. I would like the opportunity to discuss your personal situation more in detail so that I can assist you and provide solutions. Please feel free to contact me directly at (707) 545-4000 ext. 82401 Best Regards, Becky Perez Branch Experience Manager

• A

  Art Preusser
  5

  After many years of banking with big institutions, I switched to RCU when they opened a branch in Lake County, where I live. I have their credit card, re-fied two auto loans with them and free checking. It's been a year and a half since I switched and I could not be happier with the service, unbeatable rates, the terms and the trust they have shown me. Also, a super-friendly staff that have the authority to actually help me instead of referring me to call 1-800-I-hate-my-bank-offshore-call-center, and a sparkling clean facility.

• J

  Judith Harris
  5

  I opened an account at Redwood Credit Union and I was extremely impressed with the the kind, caring, and professional but relax ed way they worked with myself and Granddaughter. I left there feeling very good and secure. And I met a new friend.

• K

  Kenneth Phillips
  5

  I am so pleased to have RCU here in Lake County. For me they are just 15 minutes up the road, very conveinent. The staff has always been helpful and friendly. RCU services are top-notch. Of course, that is only my humble opinion.

  Response from the owner

  Thank you for taking the time to review Redwood Credit Union. I will share your comments with our entire team. Please feel free to contact us directly anytime you have questions or concerns.

• F

  Foodie F
  1

  Great having a redwood credit union here expect for when you actually need a ATM. They don't have any out side unlike basically every other branch I've been to. Worthless

  Response from the owner

  Hello and thank you for your review. We apologize for any inconvenience you have experienced. Our branch has an ATM inside our vestibule, which is accessible 24/7 with a card swipe for the safety of our Members. If you experienced technical difficulties with accessing the ATM, please contact us at 1-800-479-7928 or visit our branch during business hours and we will be happy to look into this further.

• r

  richard
  5

  i live in north lakeport and am thrilled we now have an office in lake county. It's about a twenty minute drive but that is better than going all the way to santa rosa! Thank you RCU.

  Response from the owner

  Thank you for taking the time to review Redwood Credit Union. I will share your comments with our entire team. Please feel free to contact us directly anytime you have questions or concerns.

• M

  Manuel Valencia
  1

  Called to set up appointment to set up a checking and savings account. Woman just stop assisting in the middle of the call. Poor service to say the least.

  Response from the owner

  Dear Manuel, I’m so sorry to hear that your experience was less than exceptional. Redwood Credit Union always strives to provide excellent service to Members. Please feel free to contact me directly at (707) 545-4000 ext. 82401, I would like the opportunity to discuss your personal situation more in detail so that I can better assist you and provide solutions. Best Regards, Becky Perez, Branch Experience Manager

• J

  JAMES & BARBARA CHANDLER
  5

  Jasmine is exceptional, highly professional, kind, considerate, positive.

• C

  Chenoa Commendador
  5

  Friendly staff, went out of their way to help me multiple times.