Wells Fargo Bank W Henderson St, Cleburne

Wells Fargo Bank Reviews

• J

  Joe Walma
  4

  Good Customer Service and nice people. The Corporate side has made decisions that now have made unless your a AAA Credit score they find any reason to not help their customer base

  Response from the owner

  I'm very pleased to hear you enjoy visiting the associates at this branch, Joe. I’d like to learn more about your concerns, however. Please share some additional details along with your full name, phone number, and address in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thanks. -Nick, Wells Fargo HL Social

• D

  Dorian Gould
  1

  The worst location. They should just shut the facilities down. The staff is poorly trained. They talked to their customers any kind of way. There is not one time I’ve gone into the bank and they have not made an error. This branch is the reason I would never bank with Wells Fargo again.

  Response from the owner

  I'm truly sorry you feel that way about this location, Dorian, and I'd like to learn more about your concerns. If you'd like to discuss your experience with a specialist, please share some more details along with your full name, phone number, and address in an email to [email protected]. Be sure to mention your review and Google username so I can keep an eye out for your message (no account numbers). I appreciate your feedback and look forward to discussing this further. -Nick, Wells Fargo HL Social

• W

  Ward Sontag
  1

  Tried to set up an account two different times. First time, they refused to see me without an appointment even though it was empty and most of the workers were just sitting around. I was a bit upset at that but I understand how not having an appointment was an issue. Now the second time, I booked an appointment online with this exact location 6 days in advance. I went in at the scheduled time (1:30, and they were ten minutes late getting to me). The lady said I wasn't on her list of times for appointments and wouldn't allow me to speak with a banker because she had filled my spot even though I had the confirmation email for the appointment and all the materials to open up an account right there. Frustrated with this, I called the bank a couple days later to get the contact info for the area manager, to which the branch manager refused to give me the area managers name and contact information. I would not recommend this bank, as it is an outlier in the network of well-run banks of Wells Fargo, and their customer service is awful. After three bad experiences with this bank, I now have to resort to a bank in Burleson, all because of their customer service.

  Response from the owner

  Thank you for taking the time to detail your experience. To ensure I’m able to look into this matter and forward your feedback appropriately, please email me at [email protected] with your full name, phone number, and address (no account numbers). Be sure to also include your Google username and the Wells Fargo branch location you posted a review on. -Jessica, Wells Fargo HL Social

• J

  Jay Smith
  1

  Getting. Ready to close all my accounts solely due to the lack of customer support at the Cleburne location. No customers in the bank other than my daughter and I won’t take ten minutes to open an additional account for me to put her on told me to come back Monday sorry but she is in school and I work .. bottom line is you can’t service your customers on their time then you shouldn’t be a choice to bank at .... if it was crowded or people were busy I would understand but one banker was on his computer on Facebook again no customers were there

  Response from the owner

  Hi, Jay. This is not the customer experience we strive for, and I want to make sure the appropriate team addresses your concerns. Please mention your review and Google username in an email to [email protected] (no account numbers). I truly appreciate your feedback and look forward to discussing this further. -AJ, Wells Fargo HL Social

• L

  Leeann Green
  1

  Only go to this bank if you plan on waiting for a eternity for anything. They are always so slow when helping people in the drive thru. Leave you waiting 20 mins with 0 vehicles moving In any lanes. When asked what was wrong they said oh it was busy. Yet to be busy you have to help customers not leave everyone waiting with no help. Should've taken a 20 minute video to post with it so maybe they would see the customers are never being helped. Then we you finally get to window better make sure you check it before driving off other wise you'll end up with the wrong money. They always mess up and give the wrong bills. This bank in Cleburne is a total disappointment. Had to give 1 star just to post this. They deserve no stars.

  Response from the owner

  Hi, Leeann. I'm truly sorry you continue to experience long wait times and customer service issues at this location. To ensure I can forward your concerns to the appropriate team, please mention your review and Google username in an email to [email protected] (no account numbers). I appreciate your feedback and look forward to discussing this further. -Janet, Wells Fargo HL Social

• V

  V R
  1

  A staff at this branch was extremely unprofessional. Rude to the customer when all the customer wanted to do was to find an explanation of what the situation was. Never explained to the customer the reason why the bank couldn’t accept a check he was trying to deposit. She would just say in a bad tone, “Am not taking your check! You have to go and tell that person to write you another check!”. This was an older man. I found this very disrespectful. She didn’t communicate the situation to the customer and behaved very unprofessional. That’s too bad a well know bank hires people like her. She deserves the worst employee and worst customer service award of the year👏🏼. Ohhh and by the way I think she was the manager. She should probably get some psychological help before dealing with customer. I can’t imagine what her coworkers have to deal with. I petty her. Not smart for her position.

  Response from the owner

  Hi there. I'm sorry you were upset after visiting this branch. Could you email me at [email protected] with some details about what happened? Please mention your review and Google username so I can keep an eye out for your message (no account numbers). I look forward to discussing this further. -Shannon, Wells Fargo HL Social

• t

  tyler Fox
  5

  Didn’t think I’d like having a big name bank but everyone in the cleburne location are great to work with! Helped my business Fox Heat and Air grow at a rapid pace with recommendations. And Josh is the most helpful banker you will ever find.

• J

  Jennifer Gonzalez
  5

  Banking for 3+ years now. This branch has the most friendly employees, who smile. I even got my first set of checks Gratis! (Free)

• e

  erik munoz
  1

  terrible none of the agents know what they are doing

  Response from the owner

  I’d like to know what happened to make you feel this way, Erik. Please send an email to [email protected] with some additional details about your visit (no account numbers), and I’ll do my best to address your concerns. Be sure to also include your Google username and mention you posted a review on a Wells Fargo location. Thank you. -Casey, Wells Fargo HL Social

• l

  lily // yayoi kise
  1

  Sat in line for 45 mins! Just to get to the window and see the blonde supervisor just standing there! Its busy, you should help!

  Response from the owner

  I apologize for the wait and I'd like to look into what happened during your visit. Please email [email protected] with some additional details (no account numbers). Be sure to mention this review in your email. Thanks in advance. -Liz, Wells Fargo HL Social