Wells Fargo Bank Franklin Tpke, Mahwah

Wells Fargo Bank Reviews

• T

  Tilahun Sineshaw
  1

  Dear Manager, I was at the Mahwah Branch of Wells Fargo this morning to cash a check. a teller asked if I would be interested to set up a mobile banking using my phone and I told her that i would be happy to do so if it does not take longer than ten minutes! Alas, it took an "expert banker" more than an hour and accomplished practically nothing. Her service was based on ":trial-and-error" and not demonstrated expertise! Besides, "the customer is right" business principle must have been dashed completely from her mind if at all it was there in the first place! I was belittled and rediculed at many points in the conversation. Please put a banker that knows what they are doing at the place. Remember, I have been with your institution for nearly a quarter of a century. Thank you for your time. Tilahun Sineshaw

  Response from the owner

  We appreciate your continued business with us, Tilahun, and I'm sorry to hear about your experience at this location. I'd like to have a specialist thoroughly review your visit. To get started, please share some additional details along with your full name, phone number, and address in an email to [email protected]. I ask that you mention your review and Google username as well (no account numbers). Thanks so much. -Nick, Wells Fargo HL Social

• J

  James Moesch
  1

  wanted to make a simple call to the local branch for a local branch question and twice was never able to speak to a person after waiting 11 minutes the first time and 7 the second time. Their phone system is awful. I then called a bank down the road and immediately was on the phone with a local person.

  Response from the owner

  We truly appreciate your feedback, James , and I can understand your frustration. If you’d like to discuss any concerns, please feel free to email us at [email protected]. Be sure to include your phone number, full name, and complete property address (no account numbers). Thank you. -Jessica, Wells Fargo HL Social

• K

  Katherine
  1

  There was an error with my bank account. Wells Fargo emailed me another useless response, yet another "We'll look into this and get back to you". So far that is 5 Wells Fargo employees who have been useless that I have spoken with. Yes I am keeping count for the complaints I'm filing with the Better Business Bureau. Yes Wells Fargo is the worst option for banking.

  Response from the owner

  I’m truly sorry for the experience you’ve had with us, Katie. Please email [email protected] with any additional information regarding your concerns (no account numbers). Be sure to mention you posted a review on a Wells Fargo location. Thanks. -AJ, Wells Fargo HL Social

• M

  M A
  5

  Very nice bank at a great and moderately busy location in Mahwah close to Ramsey and Suffern. This branch is very clean and beautifully decorated for all holidays, especially Christmas time! Bankers and tellers are very nice and friendly. Most of their staff have been there for many years and often greet customers by their name. I love going in to this branch as I always feel warm and welcome so much so that I sometimes just walk into the branch just to say hello and to have small talk. Pet friendly as well! 🙂

• B

  B R (Boob)
  4

  Good bank located on busy corner .. good location .. elevator inside for business on 2nd floor .. ATM AND BANKING located on 1st floor

• E

  Eric Van Dunk
  5

  Great bank and friendly staff always willing to help!

• C

  CJ Matiz
  5

  All of the employees are so friendly and helpful